Questions & Answers

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Windows 11, 10 (not including S mode), Windows 8.1, macOS 10.15 and above, macOS 10.12 - 10.14, Google Android smartphones and tablets 8 or higher, Apple iOS 13 or later, and ChromeOS 102.0.5005 and higher.

Q: QuestionDoes this software offer any protection against online scams?

• A:Answer Yes, it includes a Text Scam Detector powered by AI that alerts you to risky links in text messages before you open them.

Q: QuestionIs there a way to manage my passwords with this software?

• A:Answer Yes, it includes a Password Manager that securely stores your passwords and helps you create strong, unique passwords.

Q: QuestionWhat kind of customer support is available?

• A:Answer The software comes with 24/7 Customer Support to assist you with any issues or questions.

Q: QuestionHow does the software help with safe browsing?

• A:Answer The Safe Browsing feature provides alerts to guide you away from risky websites and links that may contain malware or phishing attempts.

Q: QuestionHow does McAfee+ Premium Family handle online accounts that I no longer use?

• A:Answer The Online Account Cleanup feature scans for unused accounts and helps you delete them, reducing the risk of your data being compromised.

Q: QuestionHow does the VPN feature enhance online security?

• A:Answer The VPN encrypts your internet connection, especially when using public Wi-Fi, creating a secure connection and protecting your data.

Q: QuestionMcafee+ Premium Family through the official website is supposed to be for 2 adults and 4 children, meaning 2 social security tracking and identity theft coverages. Is this that plan? I'm getting conflicting info.

Asked 5 months ago by belias3.

• A:Answer Hi there - this version sold through Best Buy is for 1 adult for unlimited devices, and includes Parental Controls. The version on the official website does include protection for 2 adults and 4 children. If you have any other questions, please contact us at mcafee.com/support.

  Answered 5 months ago by McAfee Team

  
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Q: QuestionIs this for 2024? I don't see that on the packaging.

Asked 2 years ago by Sagittarius.

• A:Answer Yes. Regardless of which version you buy, when you download and install it you'll always get the latest version. If you need any help please contact us at service.mcafee.com.

  Answered 2 years ago by McAfee Team

  
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Q: Questionwhy doesn't this have a firewall protection?

Asked 9 months ago by rbji.

• A:Answer Windows has it's own firewall.

  Answered 5 months ago by Smoke6063Verified Purchase

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Q: QuestionIf a second identical subscription is purchased before the current one expires (with 360 days remaining), will it EXTEND the current coverage by an additional 365 days (to 725 days) or REPLACE the current subscription and expire in 365 days?

Asked 1 year ago by j1113.

• A:Answer You get a one year trial. I stated earlier that the trial subscription will rollover unless you turn off auto renewal. You cannot renew the 49,99 price as it goes up when the year is up. You need to call and check with McAfee.

  Answered 5 months ago by Smoke6063Verified Purchase

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Q: Questioncan you pickup McAfee premium+Family at the store or is only available through a digital download?

Asked 3 years ago by Marc.

• A:Answer You would have to check. I got mine via digital email.

  Answered 5 months ago by Smoke6063Verified Purchase

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Q: QuestionI do not want auto renew does this $49.99 price allow no auto renew?

Asked 11 months ago by James.

• A:Answer You have to go to auto renewal and turn it off.

  Answered 5 months ago by Smoke6063Verified Purchase

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Q: QuestionI would like to know how many ssn can you add for the family subscription. Also if you have Mcafee from your carrier and you buy this premium mcafee. Are you able to use the same account or you have to create a new account. Thank you

Asked 1 year ago by Mom.

• A:Answer Hi there, at this time you can add 1 SSN for the family subscription. You'll be able to use the same account. When you go to activate it, please ensure you enter the same email and our systems will link it automatically for you. Thanks!

  Answered 1 year ago by McAfee Team

  
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Q: QuestionWhen they say this a family subscription, is it limited to 2 adults and 4 children, or can it be used for 4 adults in the family?

Asked 1 year ago by SpeedyMouse.

• A:Answer This is good for unlimited devices and includes parental controls.

  Answered 1 year ago by McAfee Team

  
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Q: Questionwhat is the difference between the Family and Individual versions?

Asked 2 years ago by Mel.

• A:Answer Hi Mel, the McAfee+ Premium Individual is for 1 user. McAfee+ Premium Family is for up to 6 users (2 adults and 4 children under 18) and includes parental controls. Both can be installed on an unlimited number of your household devices (Windows, MacOs, iOS, Android, ChromeOS). If you have any other questions, please contact us at service.mcafee.com. Thanks!

  Answered 2 years ago by McAfee Team

  
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