Questions & Answers

Q: QuestionIs this a monthly price or is the $79 for the year?

Asked 5 years ago by Mark.

• A:Answer it is the annual price.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there a way to cancel a subscription when you first buy the office home and get your money back?

Asked 5 years ago by Anonymous.

• A:Answer You will need to reach out to Best Buy for an answer to this.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI have MS Office 365 on my home PC that was installed as part of my company's benefits. I assume it was a HUP, Home Use Product. I retired and I guess this shuts down the access to the HUP version. Can I download 365 home and will it replace the old one?

Asked 5 years ago by Boomer1366.

• A:Answer You can purchase Office 365 and redeem it to your own Microsoft Account, and then log into that account with the Office apps you have on your device and it will sync them up to your Microsoft Account that has the purchase on it.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIf I purchase this can I add this one on 4 different computers?

Asked 5 years ago by Tara.

• A:Answer Yes, you can. However for each installation after the first you don't use the product key, instead you log into Office.com, with the Microsoft account you redeemed Office 365 Home to, on the new device. Then click install Office.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDo you need to buy the 6 subscription if it’s in multiple on device but the same user is using it?

Asked 5 years ago by Question.

• A:Answer No, if you only want one user then Office 365 Personal will work for you since it allows you to install Office 365 on all your devices. Just note that for each installation after the first, you don't use the product key, instead, you log into Office.com with the Microsoft account you redeemed Office 365 Home to, on the new device. Then click install Office.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this program support the Word's new Dictation feature that I've been hearing about?

Asked 5 years ago by Yogene.

• A:Answer Yes, it does.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes "Up to 6 People" mean that my entire family, strewn across the country, may access this program for one year?

Asked 5 years ago by Yogene.

• A:Answer Yes, it does. Once you redeem Office 365 Home to your Microsoft account you then will log into your account and share it with the people you choose by entering their email address. You can learn about the process here: https://aka.ms/AA4rino.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questioncan I use for different operating systems, Windows 10 &MacProBook?

Asked 5 years ago by New.

• A:Answer Yes, you can. To install on your second device simply log into your Microsoft Account and then you can install it from your account.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionis Office 365 compatible with the WINDOWS 10 for my PC? Are there separate Office 365 for different Windows 7,8 10?

Asked 5 years ago by Compatibility.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Yes, it is. There is just one Office 365.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the difference between digital and physical Office 365 Home?

Asked 5 years ago by Bark.

• A:Answer The delivery method. For digital you receive the product code in an email, for physical you will receive a product key card in the mail.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionOnce and for all, is this for six different people each with one computer or can one person with, say, six computers only he uses with the same e-mail address and magic word to start up the 'puter use this product instead of having to pay $69.99 X 6?

Asked 5 years ago by barrymocity.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer This is for 6 different people, each of which can then install Office 365 Home on all of their devices. If you are one person with 6 devices then we recommend Office 365 Personal.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionSo what I am hearing is that now you have to basically buy this program every year instead of using it for as many years as you want until you update. Is that correct?

Asked 5 years ago by arggghhh.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Yes

  Answered 5 years ago by RayginVerified Purchase

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Q: QuestionI bought Office365 thru Best Buy. I bought the family plan. I'd like to add a family member. How do I do this?

Asked 5 years ago by Office365Family.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer You can learn all about how to add members to your subscription here: https://aka.ms/AA4rino.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill Outlook (Office 365) function in this Win 10 Home?

Asked 5 years ago by LarryJ.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Yes, it will.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI’m ordering 2 laptops online I want the office 365 home up to 6 people (Physical) am I able to have geek squad install that on both laptops ?

Asked 5 years ago by Larry.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Yes, they should be able to.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI bought this in November 2019. Why am I getting a charge for my annual renewal in February 2020?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Please reach out to our Customer Support Team for help solving this: https://support.microsoft.com/en-us/contactus/.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI might not want to subscribe just yet. Can I subscribe later (how long after the purchase date do I have before the key expires)? I still have not scratched the card so I don't know the product key.

Asked 5 years ago by dc1212.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer We suggest that you redeem your code within 180 days.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI had this on a lap top and when I was not connected to a WiFi, the software stopped working. Many time I am working on the laptop in places without WiFi. Is this still a problem?

Asked 5 years ago by laptop.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Office 365 Home can be used both online and offline. However if your files are saved on the cloud, you won't be able to update them until you are back online.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I run my old Office suite at the same time as the new Office 365 on my desktop temporarily until I see if the the 365 causes any problems with existing documents, spreadsheets, etc.? Usually new software causes bumps

Asked 5 years ago by chubb65.

• A:Answer We recommend that you remove older versions of Office to have the smoothest installation experience.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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