Questions & Answers

Q: QuestionIs the keyboard really not backlit?

Asked 5 years ago by MrBrent.

• A:Answer Thank you for asking. This is correct, the keyboard on Surface Laptop Go is not backlit.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionis this eligible for upgrading to Windows 11?

Asked 4 years ago by ROBB.

• A:Answer Yes, Surface Laptop Go is compatible to upgrade from Windows 10 to 11.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this a fast laptop in other words does it lag and how quickly does it turn on? Can you give me some examples as to the speed of the processing of different apps or going into a browser for example? My broadband goes up to 300 megs so it's a fast Wi-Fi.

Asked 5 years ago by RJS1971.

• A:Answer Yes, it is a fast laptop. It boots up quickly and performs well due to the SSD.

  Answered 5 years ago by MrTech19

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Q: QuestionWhat version of Windows does Surface Laptop Go ship with?

Asked 5 years ago by BestBuyCustomer.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Surface Laptop Go for consumers comes with Windows 10 Home in S mode to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Silas for Business.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the screen detach

Asked 5 years ago by Mike.

• A:Answer No, it is all one unit

  Answered 5 years ago by JKhan

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Q: QuestionDoes this have WiFi and any USB ports?

Asked 5 years ago by SharkBait.

• A:Answer Yes, Surface Laptop Go has built-in Wi-Fi support and 1 USB-A and 1 USB-C port.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan you switch out of S mode on Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer You can switch out of S mode easily at any time through the Microsoft Store within Windows. There is no charge for switching the mode. The switch is one-way; if you make the switch, you won't be able to go back to S mode.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is the quality of the camera on the Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

• A:Answer Surface Laptop Go features a 720p HD front facing camera, that is tuned to ensure sharp video in low-light and consistent face brightness across a variety of lighting conditions. Every camera is also individually calibrated at the factory to ensure optimal performance. Additionally, Studio Mics, our dual microphone solution, increases voice clarity and reduces background noise for virtual meetings or video calls.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow many USB ports, I need 2. And does it have plug in for ear phones

Asked 4 years ago by Semaj.

• A:Answer Surface Laptop Go has one USB-C port, one USB-A port, and a 3.5 mm headphone jack.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes this Laptop support tablet mode where the keyboard can fold completely behind the screen, or does it only operate in clamshell mode?

Asked 4 years ago by Amy.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer No it doesn’t. It’s a basic laptop without any additional features. Also; the fan in this laptop makes a lot of noise.

  Answered 4 years ago by NeerajVerified Purchase

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Q: QuestionHow do i transfer data fom existing apple air

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Thank you for your question. If you have a OneDrive account, we recommend copying and moving your files to OneDrive and then transferring them to your Surface Laptop Go. For more information on OneDrive, please go to http://onedrive.com/

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs the RAM and the SSD replaceable?

Asked 5 years ago by BoVice.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer No, neither the RAM or SSD in Surface Laptop Go may be expanded or replaced.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is Windows 10 in S mode?

Asked 5 years ago by BestBuyCustomer.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Windows 10 S provides a streamlined, secure and battery efficient experience that is excellent for a variety of people, particularly those who have everyday browsing and app needs.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan customers switch out of S mode on Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

• A:Answer Yes you can you just cannot switch back

  Answered 5 years ago by dlowen

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Q: QuestionDid you make any changes to the keyboard on Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

• A:Answer Surface Laptop Go comes with a full-size keyboard and large precision trackpad for the same quality typing experience you can find across all Surface devices.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is the quality of the camera on the Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Surface Laptop Go features a 720p HD front facing camera, that is tuned to ensure sharp video in low-light and consistent face brightness across a variety of lighting conditions. Every camera is also individually calibrated at the factory to ensure optimal performance. Additionally, Studio Mics, our dual microphone solution, increases voice clarity and reduces background noise for virtual meetings or video calls.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this laptop good with Salesforce software?

Asked 3 years ago by Salesforce.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

Q: QuestionWhere is this laptop made? what country?

Asked 3 years ago by cleo.

Q: QuestionCan you sync your phone to the laptop? where you can view your text through the laptop?

Asked 3 years ago by Savannah.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer yes!

  Answered 3 years ago by rajj

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