Questions & Answers

Q: QuestionHow do I adjust the volume on this headset?

• A:Answer You can adjust the volume using the earcup dials.

Q: QuestionWhat is the battery life of this headset?

• A:Answer This headset provides up to 20 hours of battery life.

Q: QuestionHow does the headset connect to a console?

• A:Answer The headset pairs to your console using Xbox Wireless radio.

Q: QuestionDoes this headset have noise cancellation?

• A:Answer Yes, it features enhanced auto-mute and voice isolation that reduces background noise for clear chat.

Q: QuestionCan I use this headset with my PC?

• A:Answer Yes, you can connect to your PC or mobile device with Bluetooth 5.3.

Q: QuestionI got nothing in the box except the headset. No instructions, nothing. How do you charge then how do you link to Series X?

Asked 1 year ago by PCBTom.

• A:Answer Hello, I have seen you are having problems with your new XBOX series X headset. As a owner of its previous edition i can confidently say that there will be a small button on the left ear behind the extended mic, you will have to do these steps in order to hook it up to your XBOX device. #1 You will have to make sure it has battery charge and turn it on by pressing that same button for a short duration. #2 Next you will need to make sure that your xbox is in ¨pairing¨ mode by pressing the small circle button next to your usb drive on your xbox. #3 after your xbox is in pairing mode (its X button will be blinking) then you will need to put your earphones in pairing mode by pressing and holding the small button for a solid 7-10 seconds. #4 after there Lights are both blinking, they should automatically pair together, and then you can enjoy your brand new Xbox Wireless gaming headset. Thank you for allowing the internet to help you out, (you just got help from a 12 year old LOL)

  Answered 1 year ago by MoalexG

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Q: QuestionWhat type of USB cable does it need to charge?

Asked 1 year ago by MojoZ78.

• A:Answer It takes a USB "C" cord

  Answered 1 year ago by PCBTomVerified Purchase

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Q: QuestionDoes this device come with a charger? I searched the entire box and I don’t see one but it does look like there’s a rectangle shape that is made for a charger

Asked 1 year ago by JoshD.

• A:Answer No it did not

  Answered 1 year ago by SharonSVerified Purchase

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Q: QuestionDoes the headset simotaneously pair with a PC/Phone and an Xbox? would like to use this headset to get audio from my PC when on Discord calls or watching videos while I game on Xbox. Can the headset connect to both devices wirelessly simotaneously?

Asked 1 year ago by Hunter.

• A:Answer Mine pairs simultaneously to my phone and Xbox, I can listen to music and can take calls while playing..... I can not speak to a PC but dont see a reason it wont if you have them paired

  Answered 1 year ago by Billy

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Q: QuestionHow's the fit for big heads,I wear a 8 fitted hat so it can be hard.

Asked 4 months ago by Rude.

• A:Answer Is gonna fit every head size

  Answered 1 day ago by xboxSXVerified Purchase

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Q: QuestionWhen I use these on my pc for gaming and have the mic enabled they sound horrible. If I use my laptop mic the headphones then sound decent. Can I use a usb cable to connect these directly to my laptop versus the Bluetooth which has limited bandwidth?

Asked 4 months ago by Bennny.

• A:Answer USB-C port can be used for wired, with PC end as -A or -C usb.

  Answered 3 months ago by JAdedTwoK

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Q: QuestionHello! I was curious if this headset comes with a charger? Thank you for your help!

Asked 5 months ago by Braysmom.

• A:Answer Does not. Any USB-C works. I’ve used Many variations, even my Laptop USB-C charge cable. Can also use the USB-C port for Wired Audio connection.

  Answered 3 months ago by JAdedTwoK

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Q: QuestionCan you take off the built in Microphone?

Asked 6 months ago by JesseC.

• A:Answer Negative

  Answered 3 months ago by CameronCVerified Purchase

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Q: QuestionAre the Microsoft headphones compatible either all gaming systems?

Asked 1 year ago by Jude.

• A:Answer I am only aware of them working with xbox

  Answered 7 months ago by tboneVerified Purchase

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