My Viso tv was hit by lightning while connected to this surge protector. It did not protect the tv from the surge and now its toast. How do I file to claim the coverage that this surge protector promises? null

Question

Hilary · Accepted Answer

Check the information packet that the surge protector came with. It should explain how to do this.

Norm · Answer

The HDMI3 port on our Samsung TV was damaged during a recent electrical storm. The TV was installed 5 years, 8 months ago. I contacted Monster. There was a 5 year warrantee on the surge protector. I was not allowed to submit a claim. Check the warrantee, or replace the surge protector each 5 years.

Answered by Norm 7 years ago

solov · Answer

The information should be on the packaging of the surge protector. You probably will have to go through the manufacturer of the actual product.

MThree · Answer

First step is filing a claim with the insurance company for your place. If that doesn't work then use the written response to contact Monster Cable directly.

FeyBBY · Answer

Oh no! That really stinks! You can get in touch with Monster's Customer Support online, here: https://www.monsterproducts.com/support.

jowamo · Answer

We called monster 877-800-8989 and they called us back and told us to email joseguera@monsterproducts.com or you can also try warrantyclaims@monsterproducts.com

molly09 · Answer

Acts of God in insurance policies usually refer to something such as your t.v. being struck by lightning. This was not a problem with your surge protector. It was a direct lightning strike.

“My Viso tv was hit by lightning while connected to this surge protector. It did not protect the tv from the surge and now its toast. How do I file to claim the coverage that this surge protector promises?”

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