Questions & Answers

Q: QuestionDoes this plan cover issues like a shadow image on my phone's screen?

• A:Answer Yes, the plan covers screen issues like bad pixels or shadow images, aiming to restore your screen to like-new condition.

Q: QuestionAre the accessories that came with my phone covered under this plan?

• A:Answer Yes, this plan covers any accessories that were included in your phone's original box.

Q: QuestionWhat happens to the Geek Squad Protection if I decide to sell my phone?

• A:Answer You can transfer the Geek Squad Protection to the new owner when you sell or give away your covered product.

Q: QuestionHow can I start a claim with this protection plan?

• A:Answer You can start a claim by visiting your local Best Buy store or calling the provided phone number.

Q: QuestionWhat is covered under the normal wear and tear protection of this plan?

• A:Answer This plan covers failures from normal wear and tear, which could include problems with internal parts, speakers, manufacturing defects, or issues caused by dust, heat, or humidity.

Q: QuestionWhat does Geek Squad Protection cover if my new phone's battery fails?

• A:Answer If your phone's original battery fails to hold a charge, this plan offers a one-time replacement.

Q: QuestionWhat is the turnaround to get a replacement if my phone is not working?

Asked 1 year ago by ChristyM.