“I have an Moto G6 for 1week now and when I connect with my WIFI at home it's doesn't work out good and the internet was slow and sometimes it's lost .But on my another phone,i have no problem about this,I want to know what wrong with it?”

This question is for: Motorola - Moto G6 with 32GB Memory Cell Phone (Unlocked)

Asked by Kitty 7 years ago

1-2 of 2 Answers

Try giving the phone a static IP sometimes routers and phones don't play well with each other. Is the problem only at home? If it happens everyplace put it in a paper bag swing it over your head 3 times while cursing profoundly. If that doesn't work call for warranty replacement.
Answered by Cybdiver 7 years ago
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Hi Kitty, let me assist you from here. Have you tried to connect it to a different Wifi network? Can you check if the same thing happens while in safe mode? To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Let me know how it goes. Feel free to send us an email to [email protected] sharing more details. We are more than glad to assist. -Anne
Answered by Motorola Customer Care 7 years ago
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