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Make sure your Nest Hub Max is completely setup and the microphone is not disabled. Check these links for more info: - Set up your Google Nest or Home speaker or display: https://support.google.com/googlenest/answer/7029485 - Control Google Nest or Home devices by touch: https://support.google.com/googlenest/answer/7072889 We may also contact our support team so we can assist you and check on your Nest Hub Max. Reach out to us here anytime: https://support.google.com/googlenest/gethelp
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