A:AnswerIf the computer is known to already have the trojan, then Norton Power Eraser is available as a free virus removal tool. Please view this support article ofr information on operating systems and downloading the eraser: https://support.norton.com/sp/en/us/home/current/solutions/kb20100824120155EN. Norton 360 will help prevent the computer from getting infected in the first place.
If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support
We are happy to help!
A:AnswerHi - thanks for your question. Norton license keys typically have 25 alphanumeric characters, but Best Buy may distribute them with ‘-‘ dashes every five characters for easier readability, which would make a total of 29.
When entering the key for activations on norton.com, the dashes are optional. BTW, in case the receipt key isn’t easily readable, the key is also sent to your email - hope this helps. - DWN
A:AnswerHi Jack - thanks for your question. After you activate your license on the Norton.com/setup website (which you can do from laptop or mobile), you'll get asked to download the client. You do this either by clicking the "Agree and Download" button offered for the device you're presently on, or you can send a client download link by email, text, or copying the link for some other transfer method to your iPhone. If you have issues, support.norton.com offers completely free support. Hope this helps - DWN
A:AnswerThank you for reaching out. LifeLock Identity Advisor does not have all the features as a LifeLock Standard plan would have like credit monitoring, reimbursement and some additional alerts.
LifeLock Identity Advisor provides Restoration Support to help guide you through the restoration process should you be a victim of identity theft.
LifeLock Standard identity theft protection uses innovative monitoring technology and alert tools to help proactively safeguard your credit and finances and provides Restoration Support to help guide you through the restoration process should you be a victim of identity theft.
Check out the Best Buy product page for LifeLock standard, the last image, provides a detailed list of features. https://www.bestbuy.com/site/lifelock-standard-identity-theft-protection-individual-plan-1-year-subscription-android-apple-ios-mac-os-windows-digital/6508604.p?skuId=6508604
Please reach out if you have further questions.
A:AnswerHi Ryan - Thanks for the feedback. Although you can buy multiple subscriptions and run them in succession within a Norton account, you can’t combine them into a single longer term. The only way to extend a current subscription is renewal with Norton. Hope this helps - DWN
A:AnswerThank you for reaching out with your question and the answer is yes, please visit the link below for instructions on how to transfer a license from one device to another: https://support.norton.com/sp/en/us/home/current/solutions/v73856951 If you have any issues, please reach out to Norton Support at www.norton.com/support We are here to help!
A:AnswerHi Steve - Not sure I understand your question: If you have an existing Norton 360 account/subscription, you can add this license to that account when your current subscription is about to expire, and your account will just offer to activate it as your 'new' subscription - is that what you'd like? Unfortunately, you can not extend your existing subscription with this license, as they're likely different products. Hope this helps - DWN
