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Depending on what system and service you're using, you may need to go into the settings and configure the controller. From my experience, I've found three different places where, depending on the game, I may have to adjust those settings. 1) The games settings. 2) Steam controls settings 3) GeForce settings. For some games, depending on what provider the games are coming from, you may need to switch the controls settings from keyboard to gamepad, then configure the controller. For example, when I downloaded "Wreckfest" through steam on Nvidia Shield pro, using the Nvidia Gforce gamepad, once the game starts the controller worked immediately I didn't have to change anything. I did however choose to change some of the buttons to meet my personal preferences for controlling throttle, brakes, E-brake, camera angles etc. But that certainly wasn't necessary to play the game, it was just personal preference. But, for "Beam.ng" I had to go into the settings and switch the control from "keyboard" to "gamepad", then configure the GamePad. (which the system recognizes as "Xbox gamepad controller" instead of Nvidia gforce...) There are way more functions for this game than there are buttons on ANY gamepad I've seen, so you can do the primary functions with a gamepad, and still keep a keyboard & mouse nearby for the extra, less frequently used functions. So far, for most every game I've played through Nvidia Shield pro, using the Nvidia gamepad, the first step or two before starting the game required the use of a mouse. But it seems that the games that were primarily designed for consoles, once they start, the gamepad does everything needed, and does it well. But for games that were designed for PC using keyboard only for control, they've required a bit more settings adjustments, to A) even recognize the GamePad, to B) changing settings in multiple places, (game settings, steam settings etc.) and using additional hardware for control, such as mouse and keyboard. I hope this ...long & complicated answer helps your situation.
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