Questions & Answers

Q: QuestionDo I need caller ID for numbers programed into the phone to work with with other ring tones? My mom can not see the ID so we want to use a different ring tone so she knows who is calling, or does it require caller Id service for that to work. Thanks

Asked 2 months ago by TimG.

• A:Answer Hi Tim! To customize ring tones for different callers, the phone requires Caller ID service to identify incoming numbers. Without Caller ID, the phone cannot distinguish who is calling. Also, the system allows setting different ring tones only for groups of numbers, not for individual callers. This way, your mom can recognize calls from important groups by their unique ring tone. - S

  Answered 2 months ago by Panasonic Team

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Q: QuestionWill this work with the Ooma Telo Air?

Asked 2 months ago by OomaPhone.

This question was asked about the related product: Panasonic - KX-TGD830M DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Matte Black

• A:Answer Hello there! The phone is designed to work with a telephone wall jack connection. A VoIP connection could work as long as the provider sets up the connection correctly, we recommend contacting your provider to make sure your current setup can work. We hope this helps! - F

  Answered 2 months ago by Panasonic Team

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Q: QuestionDoes this unit have a date and time stamp, not a DAY and time stamp?

Asked 2 months ago by RichR.

• A:Answer Yes.

  Answered 6 days ago by CatherineT

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Q: QuestionCan I hear incoming messages on all handsets?

Asked 2 months ago by Chris.

• A:Answer Yes

  Answered 2 months ago by DeborahWVerified Purchase

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Q: QuestionI have arn AT and T landline phone but I am having problems with it.... If I buy this phone, when I plug it in and charge it, will it go with the same phone number I already have? I do not want to change my landline phone number

Asked 2 months ago by Deb14871.

• A:Answer it will go with your same number

  Answered 1 month ago by PatriciaVVerified Purchase

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Q: Questionwhat handset works with the kxtge633m panasonic cordless set?

Asked 2 months ago by Bob.

This question was asked about the related product: Panasonic - KX-TGD830M DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Matte Black

• A:Answer Hello Bob! In regards to the KX-TGE633M model specifically, these are some compatible handsets that can work with it: KX-TGDA83, KX-TGDA86, KX-TGFA85, KX-TGFA88, KX-TGFA97. We hope this helps! - F

  Answered 2 months ago by Panasonic Team

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Q: QuestionCan I retrieve phone numbers that were lost after voice over change?

Asked 2 months ago by Anonymous.

This question was asked about the related product: Panasonic - KX-TGD830M DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Matte Black

• A:Answer Hi there! The phone numbers saved in the phonebook remain there even after you change your phone number. If the phonebook was deleted as a result of a factory reset or similar, the phone numbers cannot be retrieved. We hope this helps! - F

  Answered 2 months ago by Panasonic Team

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Q: QuestionDoes this phone use the Volte technology? Also, does it use a Sim card? Thanks.

Asked 2 months ago by Tommy.

This question was asked about the related product: Panasonic - KX-TGD830M DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Matte Black

• A:Answer I don't know what Volte technology is; and no, there's no Sim card - just two batteries in the handset.

  Answered 2 months ago by Lesliemn

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Q: QuestionHow do you turn the ringer off?

Asked 2 months ago by Alex.

This question was asked about the related product: Panasonic - KX-TGD830M DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Matte Black

• A:Answer Hello Alex! You can turn off the ringer on the base unit by pressing and holding the minus ( - ) until the base unit beeps. If you wish to turn the ringer off on a handset you would need to press Menu, followed by the # key and enter 160. Then make sure to select the option that says OFF and press Save. Please note that the ringer on each handset needs to be turned off separately. - S

  Answered 2 months ago by Panasonic Team

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Q: QuestionHow do you turn the ringer off?

Asked 2 months ago by Alex.

• A:Answer Hello Alex! You can turn off the ringer on the base unit by pressing and holding the minus ( - ) until the base unit beeps. If you wish to turn the ringer off on a handset you would need to press Menu, followed by the # key and enter 160. Then make sure to select the option that says OFF and press Save. Please note that the ringer on each handset needs to be turned off separately. - S

  Answered 2 months ago by Panasonic Team

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Q: QuestionIf the phone screens all calls can I create a friends and family contact list so it will display the name and number of the friends and family calls ???

Asked 3 months ago by Beth.

This question was asked about the related product: Panasonic - KX-TGD830M DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Matte Black

• A:Answer yes

  Answered 1 month ago by AnonymousVerified Purchase

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Q: Questiondoes it takes text messages

Asked 3 months ago by Anonymous.

• A:Answer Hello there! The phone system cannot receive text message, only voice messages left on the answering machine if you cannot answer an incoming call. Hope this helps! - S

  Answered 2 months ago by Panasonic Team

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Q: QuestionCan i transfer my phonebook entries from an older Panasonic to this new one?

Asked 3 months ago by Peteh.

• A:Answer Yes

  Answered 2 months ago by JenelynVerified Purchase

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Q: QuestionI now know that Silent Mode will silence the ringer for incoming calls, message alerts and the screen will not light up for calls or notifications. But In Silent Mode will I hear the outgoing message or the incoming message? (I don't want to hear either)

Asked 3 months ago by detailsneeded.

• A:Answer Hello! The Silent mode will not mute the incoming message from being played aloud. If you do not wish to hear the messages, we recommend turning the Call screening feature Off so incoming/outgoing messages will not be played. We hope this helps! - S

  Answered 3 months ago by Panasonic Team

  
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Q: QuestionSilent Mode requires start and end time. Once set, will it automatically go back into Silent Mode at the same time every day? Does Silent Mode mean I won't hear anything: no ringer, no outgoing message, no incoming message, no new message alert?

Asked 3 months ago by detailsneeded.

• A:Answer Hi there! Silent model will be automatically activated at the set hour, every day until you turn the feature off. The silent mode will silence the ringer for incoming calls, message alerts and the screen will not light up for calls or notifications. Please note that the silent mode, will not silence any alarms if they are set up to ring. Hope this helps! - S

  Answered 3 months ago by Panasonic Team

  
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Q: QuestionDo all the handsets have rechargeable batteries? And, does each station have its own charging station?

Asked 4 months ago by SKS1.

• A:Answer Hi there! All of the cordless handsets work with AAA Ni-MH rechargeable batteries and have their own charging stations. We hope this helps! - S

  Answered 3 months ago by Panasonic Team

  
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Q: QuestionHow to delete voicemail messsges

Asked 4 months ago by Anonymous.

• A:Answer Hello! If you with to delete the messages from the answering machine you can do so by pressing erase on the main base unit while the message is playing. If you wish to delete voicemail messages from your mailbox we recommend reaching out to your service provider as they will have the steps available. - S

  Answered 3 months ago by Panasonic Team

  
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Q: QuestionCan I transfer my contacts names/phone numbers from my existing phone to this one?

Asked 4 months ago by MsMabel.

• A:Answer Hello there! The phonebook/contacts cannot be transferred from an old phone system to the new system. We hope this information will be useful! - S

  Answered 4 months ago by Panasonic Team

  
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Q: QuestionCan this be used with Voip

Asked 4 months ago by Deb.

• A:Answer Hi Deb! Hello. As the phone system was not tested with this service, only with a landline connection, we encourage you to check directly with the telephone service provider for information. Please note that if you encounter issues with the sound or related to Caller ID services when using VoIP, the phone may require a DSL/ADSL filter to be installed on the line by your telephone service provider. - S

  Answered 4 months ago by Panasonic Team

  
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