“why does the sound go off when I switch from channel to channel on the tv and sometimes from internet radio to watching tv? It has happened a few times.”
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The sound going on and off switching channels may be from your provider more than the receiver. We would need some more information to fully answer your question as well, like how often does it stay off? Does it do it on every channel? I would recommend going into a Magnolia store if there is one by you and asking for some help.
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