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  • QuestionIs this model compatible with Cisco Jabber for Windows 10?

    Asked by MaryTheMerciless.

    • Answer Hello! Our BackBeat PRO 5100 is mainly intended for cell phones and tablets. The unit may pair to your computer's internal Bluetooth adapter; However, it may loose some of its functions in terms of the buttons as the ear buds would not be pairing to a phone to answer regular phone calls. For Cisco Jabber and Windows 10 we recommend you to take a look at our UC products which are designed for PC connectivity. If you have any further questions related to our products, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878

      Answered by PlantronicsRepresentative

  • QuestionIs the Backbeat Pro compatible with Avaya phones?

    Asked by Marshie.

    • Answer Hi Marshie! No, this model is compatible with any cell phone or tablet that supports Bluetooth headsets. As for an office desk phone like an Avaya phone, we're unable to guarantee optimal performance as the ear buds are designed for music and entertainment and intermittent phone calls. We have a whole line of UC products made of office desk phones we recommend you to checkout on our website: https://www.poly.com/us/en/products/headsets/office or you can contact our Customer Care Team at: 1-855-765-7878 for further assistance.

      Answered by PlantronicsRepresentative

  • QuestionDoes this allow the left earbud to play in stereo? Not using the right. I need one for my son who is deaf in his right ear. Many earbuds do not seem to give him the full experience in the left ear. THANKS.

    Asked by DeafinRightEar.

    • Answer Hello! You can use the left ear bud with no problems but stereo sound itself is made with two earbuds. If the whole sound is concentrated in one ear bud it can't be stereo. We hope you will find this information useful. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

      Answered by PlantronicsRepresentative

  • QuestionDo they announce incoming calls and give you the option to accept or reject the call hands free?

    Asked by AJ.

    • Answer Hi AJ!, no, the BackBeat PRO 5100 does not have voice answer/ignore feature. It does provide you an incoming call announce but you have to press the button on the ear bud in order to answer. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

      Answered by PlantronicsRepresentative

  • QuestionCan two devices be paired at the same time ?

    Asked by Ivan.

    • Answer Hello Ivan! No, the BackBeat PRO 5100 does not have Multipoint Technology which is the one that allows you to pair and connect your headset to two different Bluetooth audio devices at once. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726.

      Answered by PlantronicsRepresentative