A:Answer Hello- Sorry to hear you're having trouble with your Voyager Legend. You may want to try updating the firmware on the headset (http://www.plantronics.com/us/product/myheadset-updater). After updating, you will want to reset the connection between your phone and the headset. To do this, first delete the headset from your cell phone's list of paired devices. Once deleted, make sure to power your phone completely off. Then power it back on. (This will reset the Bluetooth stack in the BT software on the phone). Then re-pair the headset with your phone. If the issue continues, please contact our support team directly (http://www.plantronics.com/support/) and we will be happy to help.