Questions & Answers

Q: QuestionAssembly required? How many people? How long?

Asked 5 years ago by SylKing.

• A:Answer The assembly takes about 2 hours. You will need two people to complete. I’m sure it can be done by one person but it will take longer since you will need to follow the instructions on the manual back and forth. Again, two people is best!

  Answered 5 years ago by Cece

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Q: QuestionIn the overview, it says it includes a 1 year iFit membership. In the features, it says it has a 30 day iFit trial. Which is it?

Asked 5 years ago by Sheryl.

• A:Answer Hi Sheryl, thanks for bringing that to our attention. We will remove the 30 day trial from the website. It comes with a 1 year iFit membership. With an iFit subscription, you'll have unlimited access to all of iFit's incredible, trainer-led content. Workouts include high-energy studio workouts and global workout content, so you can get the best personal training right in your home. For more information visit www.ifit.com/activate or call our iFIT call center at 866-608-1798.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionWhat are the dimensions of the holder for smart devices?

Asked 5 years ago by SmartDevice.

• A:Answer Up to a 10 inch tablet laying on its side in landscape orientation.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionCan you show how to fold up easily?

Asked 5 years ago by dome.

• A:Answer Please visit Best Buy's website and search for model PFTL15118. You will see in the pictures of how the deck just lifts up and gives you additional room.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionUnfortunately when opening the box and beginning assembly we noticed a small piece of the plastic wire cover/connector that we need to connect from the base to the control panel was missing and we are unable to make the proper connection Can we get help

Asked 5 years ago by problem.

• A:Answer - Not an expert but I remember there being a FISHING LINE to Drag cables through the metal tubing for each side for the display panel/power source. - Maybe it is caught inside(fishing line?) - I am sure 800 number on instructions will help and send you a new one - IT WAS VERY DIFFICULT TO PUT TOGETHER(TIME CONSUMING).

  Answered 5 years ago by RIVTRVLRVerified Purchase

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Q: QuestionIf you activate the 1 year ifit free subscription andonce the trial ends, will you be forced to subscribe or can you easily cancel without getting any cancellation fee?

Asked 5 years ago by Summer.

• A:Answer You can easily cancel at any time. No commitment, no contract, no obligation!

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionDoes the treadmill have a hydraulic to help lower it slowly like some others do?

Asked 5 years ago by CheerMom.

• A:Answer Yes, along with the EasyLift assist, this design allows you to easily lift and fold up your treadmill.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionWhat is the packaged box dimensions?

Asked 5 years ago by RoncoDoorSaver.

• A:Answer The box dimensions are 13" H X 30" W X 78" L and weighs 240 pounds.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionHi.. just purchased this. Your descriptions says "included 1 year I-fit membership" but I look down below in the description at the bottom and it says 30 day membership..so is it 1 year or 30 days

Asked 5 years ago by ifitquestion.

• A:Answer It comes with a one year membership. We are in the process of removing the 30 day version at the bottom of the website. For more information please visit www.ifit.com

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionHi. Is this treadmill very noisy?

Asked 5 years ago by Karen.

• A:Answer Our equipment is designed so that you can carry on a normal conversation while walking. Now if you are running and pounding the treadmill deck it will obviously be much noisier.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionIs it possible to manually set the timer for your workout? It seems in manual mode the timer just keeps going until I press stop on the treadmill.

Asked 5 years ago by Shawn.

• A:Answer For a preset workout it will count down, but in manual mode it just counts up and let's you know how long you've been going. If using iFit Coach it will tell you the duration of the workout when it begins. It will also do a couple of minutes of warm-up as well.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionDoes this treadmill have a fan to cool you off?

Asked 5 years ago by Cassie.

• A:Answer No

  Answered 5 years ago by mmdr

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Q: QuestionWhat is the size of the motor? any warranty.?

Asked 5 years ago by DebbieD.

• A:Answer Hi Debbie, It comes with a 2.6 CHP motor. Lifetime frame and motor warranty, 2 year parts & 1 year labor warranty. For more details please visit www.iconservice.com and enter model PFTL69619.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionI did not receive a written owners manual with my treadmill. Have searched the internet and can’t find one for this model. How do I get a manual

Asked 5 years ago by Champ.

• A:Answer Please visit www.iconservice.com and enter model PFTL69619. Sorry the factory forgot to put one in the box.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionMy new treadmill keeps tripping the circuit breaker about 50% of time. I used a recommended surge protector. Called Proform and they recommended a Are Filter several weeks ago and still do not have it. I even had an electrician check my house wiring .

Asked 5 years ago by Bigal.

Q: QuestionWhere can I find a description of each of the exercise programs that are built into the treadmill? It did not come in the user manual. I would like to know what the program will be like in order to select the right one. Thank you!

Asked 5 years ago by JW1123.

• A:Answer I apologize that I don't have a good answer for you, but if you will look at the icons you will see that some are speed, burning calories, etc. You can also use in manual mode where you can adjust to your preference. You can also use your device and connect to iFit. With an iFit subscription, you'll have unlimited access to all of iFit's incredible, trainer-led content. Workouts include high-energy studio workouts and global workout content, so you can get the best personal training right in your home. If you are not interested in using these features hold down the Bluetooth or iFit button for 30 seconds to bypass the iFit activation. This puts it in manual mode where you can use the on-board workouts. For more information visit www.ifit.com/activate or call our iFIT call center at 866-608-1798.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionWhat is the highest speed that it will go?

Asked 5 years ago by Minnie.

• A:Answer 10 mph

  Answered 5 years ago by NonofyourbuisnessVerified Purchase

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Q: QuestionShould I expect any bounce on the surface. A few old treadmills that were used, had some bounce. Others had no bounce, but some were unbalanced from jogging on it. I'd like a treadmill that can be used daily. Sincerely, Jacob Ziolkowski

Asked 5 years ago by jziolkow.

• A:Answer This treadmill has ProShox cushioning built into it which gives you a smooth experience.

  Answered 5 years ago by iFIT - MANUFACTURER

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Q: QuestionWhat us the size of the display?

Asked 5 years ago by Lucho.

• A:Answer - There is no LCD screen/ it has a holder for your phone or tablet(it fits our iPad Air and regular iPad). The control panel(regular data) has speed, incline, FIT Sync button, and regular treadmill information; miles, speed, average mile). -If you don't have a tablet consider buying another treadmill with a color screen. OTHER INFO: - You have to use iFIT application to sync and turn on(I read that is not true but haven't figured that out yet). At least iFit is free for a year. I like the application because it has treadmill hikes, running, interval training, walks, and regular workouts without treadmill. - I would recommend because the cost was comparable in quality to other treadmills.

  Answered 5 years ago by RIVTRVLRVerified Purchase

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