A:AnswerSINGSBASS
This treadmill model is available on the free app, BILT, which will give you 3D steps to follow to make the assembly as easy as possible.
We recommend two people do this assembly together and the average time is about an hour and a half to assemble successfully. The BILT app also will instruct you on needed tools to have on hand, which will include (in this case) an adjustable wrench, phillips screwdriver, and hex key (included).
Let us know if you need any further information by emailing us at ce@ProForm.com.
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A:AnswerBigDaddyG
We recommend using a surge suppressor that is UL 1449 listed as a transient voltage surge suppressor (TVSS) to decrease any risk associated with surges or spikes. The surge suppressor must have a UL suppressed voltage rating of 400 volts or less and a minimum surge dissipation of 450 joules, rated for 120 volts AC and 15 amps.
The treadmill must also be grounded with a plug containing a grounding pin. The outlet must be on a nominal 120-volt circuit capable of carrying 15 or more amps. Do not plug other high-use electrical devices into the surge suppressor or outlet on the same circuit to avoid overloading.
More information on this subject is found on page 17 of the user manual. If you have further questions, email us at ce@ProForm.com.
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A:AnswerRunmore
Thanks for reaching out! This treadmill does not require WiFi in order to work. The treadmill can still work in the manual mode without WiFi, but if you are planning to use iFIT, you will need a WiFi connection.
We hope this helps! Feel free to email us at any time if you have further questions. We can be emailed directly at: ce@ProForm.com.
Thanks! - ProForm
A:AnswerAlabama
Yes. Assembly is typically completed by the purchaser. As long as you follow directions and recommendations from the brand, your warranty remains. Let us know if you have further questions at ce@ProForm.com.
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A:AnswerThanks for your interest in our ProForm Pro 2000 Treadmill. The user weight capacity on this machine is 300 pounds. If you have further questions, you can contact us at (833) 680-4348 or email us at Service@iFIT.com.
Thanks! – ProForm – Powered by iFIT
A:AnswerPattyo
Great question! With an internet connection, this treadmill does offer a rotating selection of featured iFIT workouts that are free to you without an iFIT membership. Feel free to contact us if you need further assistance. You can call us directly at (833) 680-4348.
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A:AnswerDjl
We are sorry to hear that you are experiencing problems with iFIT on your treadmill. In order to assist further, we will need more information from you. Please reach out to us at (833) 680-4348 or email Support@iFIT.com so we can get things working as they are designed to.
Thanks! - ProForm - Powered by iFIT
A:AnswerMichaelD
Thank you for your interest in our products. At this time, our ProForm Pro 2000 Treadmill is designed to only support the iFIT App. Compatibility with Zwift is not currently available with the console on this unit.
As always, we are here to help if you need us. You can contact us directly at (833) 680-4348 or by emailing Support@iFIT.com at any time.
Thanks! - ProForm - Powered by iFIT
A:AnswerLulu
We are very sorry that the belt on your unit isn’t moving as it should. It is uncommon to receive a new treadmill in this condition. Please call us at: (833) 680-4348 so we can get your treadmill working as it is designed to.
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A:AnswerMax1
Yes, all iFIT compatible ProForm machines can be used without iFIT membership in manual mode.
The free 30-day trial is available for you to try it out. Once you register, you can log into your iFIT account and go to Settings to manage your iFIT membership by either downgrading or canceling. After canceling, your machine can be controlled manually.
You can also bypass iFIT by hitting “enter without logging in” on the iFIT login window to enter and view the iFIT library without logging in. Doing so will give you access to a limited number of workouts in the library that are unlocked.
If you have further questions, email us at ce@ProForm.com.
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A:AnswerThe newer version, listed here, is indeed slightly smaller as we consistently work to create more space for people who need it in their home gyms. The motor size rating (CHP) is measured in a lab, tested with a dynamometer to measure power. The rating does not denote the operational power of a treadmill in ordinary household use. The new model also has a larger touchscreen included on its console.
If you would like to compare the user manuals, visit iconservice.com and enter the model number PFTL12820 in comparison with the model number PFTL13118.
For any other questions, you can also reach out to us at ce@ProForm.com.
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A:AnswerMol
We are uncertain what is meant by the extra tray. Reach out to us at ce@ProForm.com with questions and we will get back to you shortly.
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A:AnswerThe top of the running board is approximately 9.5 inches from the floor when running at a grade of 0 degrees. The treadmill does rise up to a grade of 12 degrees and lowers to a grade of -3 degrees. I have my treadmill in an area of the basement with a ceiling height of 85 inches. Im about 6 ft tall. My head doesn't touch the celing.
