A:AnswerHello!
It seems like a problem related to the video player being used. We recommend playing the videos with a different video player. We recommend VLC as it supports many different file formats.
VLC can be downloaded free of charge here: https://www.videolan.org/vlc/
After having VLC installed in your computer, you can simply drag the video into the window and it should play.
A:AnswerThis usually means the device believes it it connected to a PC. Your hardwire kit may not be providing the device with enough power. Contact us at [email protected] for more assistance.
A:AnswerIt depends on your vehicle. It plugs into your 12v power outlet and with most "cars" the power outlet is turned off when the car is turned off. For most trucks and some American manufactured cars, the 12v power outlet is powered all the time regardless if it is running or not. This dash cam does not have built in batteries.