Questions & Answers

Q: QuestionWhat is the benefit of Dolby Atmos on these headphones?

• A:Answer Dolby Atmos for Headphones provides a 3D soundscape that allows you to detect the direction and distance of sounds, giving you a competitive edge in games.

Q: QuestionHow do I control the balance between game audio and chat volume?

• A:Answer You can easily adjust the balance between game audio and team chat using the on-ear game/chat balance controls.

Q: QuestionDoes this headset have a mute function?

• A:Answer Yes, the microphone can be muted by flipping the boom up.

Q: QuestionDoes the RIG 600 Pro HX headset have noise cancellation?

• A:Answer Yes, the RIG 600 Pro HX headset features active noise cancellation for an immersive gaming experience.

Q: QuestionCan I use these headphones with multiple gaming platforms?

• A:Answer Yes, the headphones are compatible with Xbox, PlayStation, PC, and Nintendo Switch.

Q: QuestionAre these headphones comfortable for long gaming sessions?

• A:Answer Yes, the RIG 600 Pro HX headphones are designed for all-day comfort with breathable fabric earcups and a cushioned headband.

Q: QuestionCan these connect to two different devices at once without using a dongle?

Asked 2 years ago by LetsCook.

• A:Answer Hi Sandry, The RIG 600 PRO HX Dual Wireless headset cannot connect to two devices without the dongle. By dual wireless, we refer to one connection to 2.4GHz digital RF wireless via connection between headset and included wireless transmitter that is plugged into Xbox, PlayStation, Switch Dock or PC. And the second connection is Bluetooth wireless - typically connected to a smartphone. And audio streams are either device when set to "Dual" mode, not simultaneous. So typically, someone is using the connection for gaming audio on their console, then a call comes in to their smartphone and it pauses the game audio with the incoming phone call. Answer or reject the call to return to game audio. Of if you turn off your game, then you can stream music on your smartphone seamlessly to your RIG 600 PRO headphones. Thank you for your interest in RIG gaming audio from Nacon.

  Answered 2 years ago by Nacon Team

  
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Q: QuestionHaving trouble connecting to switch. Is there a video to connect?

Asked 1 year ago by Joel.

• A:Answer Hello Joel, Here are instructions for pairing your RIG 600 PRO HX to Nintendo Switch: 1. First, make sure the RIG 600 PRO HX is set to either Dual or Bluetooth mode (using Mode button - top of left ear cup) 2. Next, press and hold the Mode button until you hear "Pairing Bluetooth" from the headphone audio 3. From the Switch home screen, go to System Settings. 4. Select Bluetooth Audio. 5. Select Pair Device. 6. Select "RIG 600 PRO" from the list of Bluetooth devices to get connected. Once you are paired it should stay paired. And you can change the RIG 600 PRO HX Mode from Game (USB-C adapter only), Bluetooth Or Dual which maintains a connection with both the USB-C adapter and Bluetooth. We hope that helps. If you need additional assistance, please contact Nacon Customer Support at 1-833-622-6687. Thank you for choosing RIG gaming audio from Nacon.

  Answered 1 year ago by Nacon Team

  
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Q: QuestionMy RIG 600 PRO the dual mode isn’t functioning properly I think. Youtube music on my iPhone will play in Bluetooth mode, but the moment I switch it to dual mode, I hear “DUAL MODE” then the music from my phone cuts and I only hear the game.

Asked 10 months ago by Zach.

• A:Answer Hi Zach, Your RIG 600 PRO is functioning as designed. The 2.4GHz lag-free Game audio and the Bluetooth connection mode are both available in Dual mode but the RIG 600 PRO does not have simultaneous audio. When in Dual Mode, the Game audio will take precedence. If a call was to come in on your Bluetooth connected iPhone, then it would pause the game audio to allow you to take the call. After the call, it would revert back to Game audio. Or if you were not connected to the wireless transmitter, then the Bluetooth connection would be your primary connection for streaming audio or receiving calls. If you need any additional assistance, please contact Nacon Customer support via email at [email protected] or via phone at 1-833-622-6687. Thank you for choosing RIG gaming audio from Nacon.

  Answered 10 months ago by Nacon Team

  
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Q: QuestionWill this work on a ps3 and a ps5?

Asked 2 years ago by CB33.

• A:Answer Hello CB33, The RIG 600 PRO HX will work with the PS5, but it will not work with the PS3. The PS3 was not set up for streaming complete game audio to 3rd party headsets via the USB port. To use the 600 PRO HX with PS5, the included wireless adapter should be set to "PC", and the included USB-C to USB-A adapter utilized to plug the wireless adapter into your PS5 console. Please note: Game audio/chat audio balance would need to be done in the console - the function is not available from the headset for PS5. Thank you for your interest in RIG gaming audio from Nacon.

  Answered 2 years ago by Nacon Team

  
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Q: Questionwhat size is the driver? 40mm, 50mm, etc...

Asked 11 months ago by SpecTech.

• A:Answer Hello BDNouz, The RIG 600 PRO series headsets feature bass-boosted, 40mm dynamic speaker drivers with tuned acoustic chambers delivering balanced sound and enhanced volume levels without distortion. All RIG products are engineered with game audio in mind, first and foremost. But a dual-wireless product like this is also great for music and movies audio. Thank you for your interest in RIG gaming audio from Nacon.

  Answered 11 months ago by RIG Customer Support

  
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Q: QuestionDoes this work wirelessly on XBOX and if so do I have to purchase additional parts to make it work?

Asked 1 year ago by ConfusedAunt.

• A:Answer Yes

  Answered 1 year ago by CecilW

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Q: QuestionIs the headset adjustable? It doesn't specify.

Asked 1 year ago by Kage.

• A:Answer Ye

  Answered 1 year ago by CecilW

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Q: QuestionWill it be compatible with Nintendo Switch

Asked 2 years ago by StevenG.

• A:Answer Yes

  Answered 1 year ago by CecilW

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Q: QuestionMy headset won’t connect to the Bluetooth on my ps5 but will connect to the Bluetooth on my phone. Everytime I go and try it says this

Asked 8 months ago by Jeremiah.

• A:Answer Hi Jeremiah, You need to use the USB wireless transmitter that was included with the RIG 600 Pro HX in order to get a lag free wireless connection with your PlayStation. And the switch on the transmitter should be set to USB. And the headset mode should be set to either GAME or Dual. Thank you for choosing RIG gaming audio from Nacon.

  Answered 8 months ago by Nacon Team

  
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Q: QuestionMy headset connects to the usb but will not play any audio it will play fine on my phone though Bluetooth but not on my Xbox series S

Asked 1 year ago by Kirrin.

• A:Answer Hi Kirrin, Check out our RIG 600 Pro setup video on the RIG Gaming channel on YouTube. If that doesn’t help, please contact Nacon Customer Support via email at [email protected] or via phone at 1-833-622-6687. Thank you for choosing RIG gaming audio from Nacon.

  Answered 1 year ago by RIG Customer Support

  
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Q: QuestionGot the headset to use with an Xbox series s. Plugged in the usb dongle set it for Xbox turned on the headset and it doesn’t connect to the headset. It just says searching for usb then nothing happens connects just fine with bt to my phone.

Asked 1 year ago by Steve.

• A:Answer It time a bit of trail and error got it after three tries

  Answered 8 months ago by KeithPVerified Purchase

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