A:Answer Hi OldCustomerJustWondering.
Thank you for reaching out to us with your question. If some motions are being missed, you may need to adjust the position of your camera to improve the accuracy of motion detection. Correct positioning can improve accuracy of motion detection, field of view, and wifi signal strength.
Doorbells should be mounted 48 inches (1.22 meters) from the ground for optimal motion detection. The camera on your Ring doorbell has a wide field of view and does not need to be mounted higher or lower to view approaching visitors. If mounted too high or too low, you may encounter inconsistent motion detection or undesired motion events.
You can use a Ring Wedge or Corner Kit to change the angle of your doorbell and improve the view and overall performance of the device. If your home has angled siding, stairs, changes in elevation, or a path leading to the door, you might need to use a Wedge Kit to adjust the vertical angle. If you are installing your doorbell on a corner or adjacent wall, you can use a Corner Kit to adjust the horizontal angle.
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Amilia from Ring.
