Questions & Answers

Q: QuestionWhat kind of alerts does this chime provide?

• A:Answer This chime provides enhanced audio for real-time alerts.

Q: QuestionIs there a chime included with this product?

• A:Answer Yes, a chime is included with this product.

Q: QuestionDoes this chime work with Alexa?

• A:Answer This chime works with Amazon Alexa.

Q: QuestionAre the sound profiles customizable on this chime?

• A:Answer Yes, the sound profiles are customizable.

Q: QuestionIs this compatible with video doorbell pro

Asked 5 days ago by Compatibility.

• A:Answer Hi Compatibility. Thank you for reaching out to us with your question. Yes, the Ring Chime is compatible with all Ring doorbells and cameras. The Ring Chime can play audio alerts when motion is detected on your Ring device or when someone presses your Ring doorbell. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 days ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this time work with a 5 gigahertz Wi-Fi?

Asked 3 months ago by Jackson.

• A:Answer The answer posted does not make sense. The 1st generation uses 2.4 gig. The second generation uses 5 gig. The 3rd should certainly use 5. A supervisor needs to check on this answer. Why don't the Best Buy company answer these questions? I want to buy 2 of them.

  Answered 1 month ago by ALAN

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionPlan to swap out my 2 ring chime pro for the newer chime 3gen. Is the older chime part of your trade in program?

Asked 3 months ago by 54jg48.

• A:Answer Hi 54jg48. Thank you for taking the time to ask this question. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan 2 people be notified at same time or can only one person actually be alerted

Asked 3 months ago by Dbel.

• A:Answer Hi Dbel. Thank you for taking the time to reach out to us with your question. Yes, you have the option to share one or more Ring devices with as many shared users as you like. A shared user cannot change system settings or account information but can, receive notifications, view cameras and view and share videos. Access to particular cameras can be granted or taken away by the owner. If you have a Ring Alarm system, the shared user can also arm and disarm the Ring Alarm system and unlock any lock they've been given access to by the owner. Here is a link to learn more about shared users: https://ring.com/support/articles/clv68/adding-and-managing-shared-and-guest-users. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this chime work with my existing doorbell, or do I have to disable it first?

Asked 4 months ago by Lenny.

• A:Answer Hi Lenny. Thank you for your question today! Yes, the Ring Chime (3rd Gen) can be used with your existing mechanical in-house chime. The Ring Chime (3rd Gen) can also be paired with any of your older Ring cameras or doorbells. After connecting your Ring Chime to your Ring account you can select any number of your devices to ring that chime with motion or doorbell ding events. If any additional information is needed regarding your Ring devices please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 4 months ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question