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Questions & Answers

Page Showing 41-47 of 47 questions
  • QuestionWhat does the starter kit meen.

    Asked by Charlie.

    • Answer Comes with one ring doorbell, one inside camera and a months worth of max plan, so you can play with all the options available before purchasing your monthly or yearly plan.

      Answered by JACE

  • QuestionYou have to have Wi-Fi for these to work or can you use just your internet on your telephone?

    Asked by Anonymous.

    • Answer Has to be within wifi distance, so it can update in real time movement and monitor an area.

      Answered by JACE

  • QuestionWhat generation is the doorbell? 2nd or 3 Gen?

    Asked by Bear.

    • Answer Hi Bear. Thank you for taking the time to ask this question. The Ring Battery Doorbell is our new 2024 release doorbell. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDo you sell ring batteries ?

    Asked by Anonymous.

    • Answer Hi. Thank you for your question today! Yes, the Ring Quick Release Battery Pack is an accessory for our battery powered devices. The Ring Quick Release Battery Pack is available at most places that sell Ring doorbells or cameras. If any additional information is needed regarding your Ring Battery Doorbell please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionWhat generation and product name is the outside doorbell

    Asked by Christian.

    • Answer Hi Christian. Thank you for your question today! This set comes with the Ring Battery Doorbell. The Ring Battery Doorbell is the latest built-in battery doorbell models we have. If any additional information is needed regarding your Ring Battery Doorbell please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionHow long do batteries normally last?

    Asked by Suz.

    • Answer Hello Suz. Thank you for reaching out! To answer your question, battery life is based more accurately on the number of events rather than the amount of time that passes between charges. While batteries in Ring devices can last for a month or more with normal use, there are several factors that may impact battery life. Those things include, but are not limited to, weather conditions, and increased activity. I have included a help article that provides additional details on what factors may impact battery life, and how to aid in ensuring you get the most out of your battery: https://ring.com/support/articles/0ot3t/Battery-Powered-Ring-Cameras-and-Cold-Weather. If any additional information is needed regarding your Ring Battery Doorbell or Ring Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Sincerely, Jess from Ring.

      Answered by Ring

  • QuestionCan the camera be wired?

    Asked by Edgar.

    • Answer Hi Edgar. Thank you for your question. The Ring Indoor Cam in designed to be powered from a micro USB power adapter included with the camera. While the Ring Battery Doorbell does run off a battery it is designed to be able to receive power from a standard doorbell circuit to extend the battery life, if hardwired to that circuit. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Sincerely, Matthew from Ring.

      Answered by Ring