Questions & Answers

Q: QuestionDo you have to pay for a monthly service?

Asked 5 years ago by B.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer Yes, if you want to store or review videos, you’ll need to pay a yearly fee (which is around $30). Otherwise it’s live feed only. There is a grace period, but then that goes away.

  Answered 5 years ago by Lucy

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Q: QuestionIf I purchase this ring I'm a senior and the outside is stucco can Best buy help me nstall it? I wanted to get one for the back sliding door but it's stucco as well Please advise before I buy your help will be greatly appreciated thank you

Asked 5 years ago by Anonymous.

• A:Answer Hello! I do not know if Best Buy can help you install the Ring Video Doorbell, but any handyman can help you install it. The Ring Video Doorbell can either be battery-operated, which will need to be taken off the wall to recharge, or can be hard-wired connected, which will not require periodically being taken off the wall for recharging. I had replaced my original doorbell with the Ring Video Doorbell unit. My original doorbell was removed and was replaced/rewired with the new Ring Video Doorbell. Works like a charm! If you want to place it in a new location which has stucco, there should not be a problem with installation. It comes with a plate which is attached to the wall with a few screws. A few screw holes will have to be drilled into your stucco wall. After the plate is attached, the unit just slides & clicks on to the plate and is further secured with another screw (unit to wall plate). If it is not hard-wired for electricity, then the unit will have to be taken off the plate periodically for recharge. How would you know when to recharge? You will be able to see the level of charge on your app or website, when you sign into your account. Hope this helps! This Ring Video Doorbell is wonderful for better security. Highly recommend!

  Answered 5 years ago by SactobeeVerified Purchase

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Q: Questioncan the above ring video doorbell be installed without an existing doorbell?.

Asked 5 years ago by Gloria.

• A:Answer Yes it can work that way, it will notify your phone or Alexa if you have her set up to learn the ring doorbell. Or you can get a wall outlet chime to use. Possibilities are endless.

  Answered 5 years ago by partsguru08

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Q: QuestionDoes model 8VRASZ-VEN0 have live view ? Can you watch the doorbell camera without the doorbell button being pushed ?

Asked 5 years ago by Stoshy.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer Yes you can watch it live.

  Answered 5 years ago by Watcher

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Q: Questioncan this be installed by yourself wired?

Asked 5 years ago by nada.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer Yes. My husband installed ours in about an hour.

  Answered 5 years ago by HelpfulHussie

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Q: QuestionIs this compatible with google home?

Asked 5 years ago by Hello.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer Yes

  Answered 5 years ago by Space

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Q: QuestionHow long does the battery typically last?

Asked 5 years ago by Gretch.

• A:Answer Depends on motion and rings, around two months.

  Answered 5 years ago by Jerry

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Q: QuestionIf you wire the bell and leave the battery in the unit, does the battery stay charged without needing to use the usb charger?

Asked 5 years ago by Harry.

• A:Answer Hello Harry, If you've hardwired your battery-operated Ring Video doorbell, you may wonder why your battery may occasionally need to still be recharged. Unlike a purely hardwired Ring doorbell such as the Ring Doorbell Pro, a battery-operated doorbell does not use the electricity generated by the hardwire to power its regular operations. Instead, it uses the provided rechargeable battery to do all of its regular operations like ring, detect motion, and generate a Live View. The charge from the hardwiring supplies a trickle-charge to the battery. As a result, depending on what functions the doorbell is performing, the battery may drain faster than the hardwiring charge can keep up with. Therefore, there’s a need to occasionally recharge your battery. Here is a helpful article regarding this question: https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDoes this come with a chime? Or do I have to purchase separately?

Asked 5 years ago by Gpac.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer The Ring itself makes a sound, and when you sync to your phone, your phone will also chime when motion is detected. You can also sync it to any Alexa devices in your home as well for added chime sound notifications.

  Answered 5 years ago by RahsReviews

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Q: QuestionDoes this need to be wired in or can is it battery operated? My doorbell currently is battery (we bought a very old home and we have a box inside where it sounds that we can take batteries out of)

Asked 5 years ago by Kasey.

• A:Answer This can be used as battery powered or Wired, I am using this as wired so not sure about operation time when its battery powered. this has a USB charging cable , didn't have to remove the battery.

  Answered 5 years ago by SampaVerified Purchase

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Q: Questionis this wireless

Asked 5 years ago by nels.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer yes, it can be attached to the original doorbell or drilled it anywhere without any cables.

  Answered 5 years ago by Anonymous

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Q: QuestionCan you please advise is will work in apartment Peephole; does it come with parts to install through a peephole, does it also include a battery; can we register on line to store history?

Asked 4 years ago by EE.

• A:Answer Yes it will work if you live at an apartment however it does not come with the parts to install through a peephole. Those parts are sold separately. Yes it includes battery and you can purchase the ring protect plan to store the history

  Answered 4 years ago by Ambriz24

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Q: QuestionWhat is the difference between the HOME mode and the Away mode?

Asked 2 years ago by RJDRING.

• A:Answer Hi RJDRING. Thanks for asking. Select Home Mode when you want the outside cameras or doorbells of your house activated but want to be able to move freely around the inside of your home. You can decide whether or not each of your cameras detects motion. Select Away Mode to fully secure your house when you leave. You can set all of your cameras, both inside and out, to record your home in this mode. You can decide whether or not each of your cameras or doorbells detects motion. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionDoes the camera have a wide angle capability? My doorbell is not next to the door. There is a rectangular window next to the door and the doorbell is about 2 feet from the door. Not able to see the door area with current video doorbell.

Asked 4 years ago by Anonymous.

• A:Answer Hello The Ring Video Doorbell(2020) has a Field of View (Horizontal) of 155 degrees and Field of View (Vertical) of 90 degrees. Also, the corner mount is an optional accessory used to angle a Ring doorbell 15 degrees left or right away from the wall. If you installed your Ring doorbell on a corner or adjacent wall, the corner mount can improve motion detection and view. If you want to get accessories for your Ring smart doorbell, or Ring security camera, it’s important to find out which model you have so that you get a compatible product, this link will provide more information: https://support.ring.com/hc/en-us/articles/360057317451-How-to-Determine-What-Ring-Doorbell-or-Security-Camera-You-Have. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDo you have to actually have a doorbell in order for this model to work? I do not have one or have the ability to get one wired. Thank you......

Asked 3 years ago by C75.

• A:Answer Hi C75. No, you do not need an existing doorbell circuit to use the Ring Video Doorbell since it is battery powered. You can find the installation instructions for installing the Doorbell without an existing doorbell circuit in our Help Center here: https://support.ring.com/hc/en-us/articles/115002091706-How-to-Physically-Install-Your-Ring-Video-Doorbell-1st-generation-Without-an-Existing-Doorbell-. All the best, Ashley from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionAre you able to talk to the person at your door through your phone?

Asked 4 years ago by Daisy.

• A:Answer Hello Daisy, Great question. Yes, you can talk to the person at your door through your phone. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila at Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionOn the ring 2 do you remove the plastic film on lense or leave it on there ?

Asked 2 years ago by FabianC.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer Do I remove the film off of this battery on the ring before I install it?

  Answered 10 months ago by Anonymous

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Q: QuestionIs the battery included?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer Battery is built in. Yes.

  Answered 2 years ago by MagnettVerified Purchase

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Q: QuestionHow do I get the faceplate off this particular doorbell? And if it hardwired. Why is the battery at 27% in less than 6 months.?

Asked 3 years ago by Happybuyer.

This question was asked about the related product: Ring - Video Doorbell - Venetian Bronze

• A:Answer Hi Jmf1. Using the screwdriver provided with your Doorbell, you will need to remove the security screw at the bottom of the Doorbell. Once the security screw has been removed, you can pull the faceplate off by gently pulling it from the lower edge. We also have a visual reference on removing the faceplate in our Help Center article here: https://support.ring.com/hc/en-us/articles/360052442051-Installing-your-Video-Doorbell-faceplate. As for the battery level, hardwiring a battery powered Doorbell will provide a trickle charge to help keep the battery topped off between charges. Various factors can still impact how quickly the battery in your Doorbell will drain, which you can read more about here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. Making some adjustments to the settings may help reduce the battery drain. All the best, Ashley from Ring.

  Answered 3 years ago by Ring

  
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