Questions & Answers

Q: QuestionCAN YOU MOUNT THIS UNDER A CABINET WITH AN UNDERMOUNT SYSTEM, AS IS COMMON WITH OTHER COUNTERTOP MICROWAVES? WILL THE DROP DOWN DOOR HINGE SO THIS WORKS OR DOES IT NEED THE COUNTERTOP TO "SIT ON" WHEN OPEN?

Asked 5 years ago by Anonymous.

• A:Answer Hi There, Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 1.2 cu. ft. Countertop Convection Microwave with PowerGrill. The microwave was designed to work on top of a surface and not mounted. In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/MC12J8035CT/AA ONE (1) YEAR PARTS AND LABOR, TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include: - A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel - A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack User Replaceable Parts may be sent to the customer for unit repair. If necessary, a Service Engineer can be dispatched to perform service. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144755047 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionCan anyone clarify the dimensions? Here on BestBuy.com it states this microwave is almost 24" wide. However, on every other website, including the samsung site, it is measured at 21" wide. I have a 24" cabinet, help!

Asked 5 years ago by Jules.

• A:Answer Hello Jules, Thank you for reaching out and letting us know your inquiry about the dimension of this Samsung microwave. We understand that this may be essential for you, and we apologize if you got confused about it. We're here to help. Here are the dimensions: Main Unit (Include Handle) W x H x D: 20.78 x 16 x 18.5 in (528 x 404 x 470 mm) Cooking Chamber W x H x D: 15.75 x 8.62 x 15.61 in (400 x 219 x 396.5 mm) You may also refer to the user manual for the full technical specifications of the product. See page 40. https://downloadcenter.samsung.com/content/UM/201904/20190417133913565/MC12J8035CT_AA_DE68-04367A-04_EN.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144252629 -Angelica

  Answered 4 years ago by Samsung

  
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Q: QuestionI’m looking for a more detailed manual/book to help me through some of the icons. Is there such a thing?

Asked 5 years ago by Carol.

• A:Answer Hello Carol, Thank you for reaching out. We appreciate you informing us that you're looking for a more detailed manual or book for this Samsung microwave to help you through some of the icons. We understand this information's importance, and we'll be glad to look into this for you. Here is a link to the user manual to learn more about the product. See page 16 for the buttons and their function. https://downloadcenter.samsung.com/content/UM/201904/20190417133913565/MC12J8035CT_AA_DE68-04367A-04_EN.pdf Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144645663 Thank you, and stay safe! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionThere is a trim kit available from Samsung, but the manual also says that there must be 6 inches clearance on the top of the microwave. Which is correct, as if the trim kit is installed, there wouldn't be 6 inches clearance on top.

Asked 5 years ago by Tim.

• A:Answer Hello Tim, Thanks so much for reaching out about this concern with your Samsung Microwave. To answer your question about the Trim kit installation, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144783814 Thank you for choosing Samsung. Have a great day. ^^Ross

  Answered 3 years ago by Samsung

  
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Q: Questiondoes it need its own circuit?

Asked 5 years ago by davidsticky.

• A:Answer When we plugged it into the same circuit as another microwave, it blew. We plugged it into a separate circuit with no large appliances and it worked fine. The circuit it is on has a toaster and small appliances on it only other than this. Like the appliance though.

  Answered 5 years ago by ElaineVerified Purchase

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Q: QuestionWhat is the power input and output for convection and microwaving? Can controls utilize both cooking methods simultaneously? Can this device utilize inverter supplied power?

Asked 5 years ago by Fredde.

Q: QuestionDoes it fit a 9x13 pan?

Asked 5 years ago by Jess.

• A:Answer Yes, if the pan does not have handles

  Answered 5 years ago by RazorVerified Purchase

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Q: QuestionIn which store is it available? Can you send it to the Puerto Rico store?

Asked 6 years ago by Kary.

Q: QuestionWHAT IS THE VOLTAGE AND AMPAGE? IS IT A 3WIRE CONNECTION OR 4 WIRE CONNECTION, MEANING 240/120V PLUS GROUND 4WIRE OR 240V PLUS GROUND 3 WIRE

Asked 6 years ago by TONY12.

• A:Answer 3 wire

  Answered 6 years ago by sfcoryeaVerified Purchase

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Q: QuestionHow do I view the dimensions for these items ?

Asked 6 years ago by Anonymous.

• A:Answer The product dimensions for this microwave are 20 13/16" W x 15 14/16" H x 16 1/2" D. For a full list of specifications, see the chart included in this link (https://bit.ly/2REMqDS). ^Lo

  Answered 6 years ago by Samsung

  
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Q: QuestionIs it hard to clean? I noticed the top of the microwave.

Asked 6 years ago by demmie.

• A:Answer No, this model is not hard to clean.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHow does the door open? Button, yank????

Asked 6 years ago by wilmar.

• A:Answer Pull on the handle and the microwave door opens downward on this model, wilmar. ^Lo

  Answered 6 years ago by Samsung

  
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Q: QuestionWhat is the Watt rating of just the microwave without any other features

Asked 6 years ago by Anonymous.

• A:Answer Great question! All the wattage ratings for each of the features are listed out down in the product info section of this link: https://bit.ly/3ck4fAH. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWill the drop down door fully open if microwave is installed on some surface or it's required to have a void space in front of it?

Asked 6 years ago by Alex.

• A:Answer Yes,as a general rule you will need to allow for the door opening. I found out the hard way and had to cut the ledge under the front edge to accomodate the opened door. Hope this helps.

  Answered 6 years ago by sfcoryeaVerified Purchase

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Q: QuestionIs this model available in stainless steel color ? If yes, could you please share the model number and any store location near Naperville, Illinois where I can go check it out ?

Asked 6 years ago by RC.

• A:Answer No, this model is only available in black. ^Lo

  Answered 6 years ago by Samsung

  
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Q: QuestionHas anyone had a problem with the black paint at the top of oven around the settings scratching very easily?

Asked 6 years ago by Angel.

Q: QuestionIs there a 30 inch trim kit that will fit this microwave? If so, what is the model number.

Asked 6 years ago by Tim.

• A:Answer Hello Tim! The compatible Trim Kit for this microwave is MA-TK3080CT/AA. I am including a link to our website Samsung.com for you to view the trim kit (https://bit.ly/3dieypm). Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionMy oven no longer beeps, Iwouldreally like to get it to beep again. How do I do that?

Asked 6 years ago by Pam.

• A:Answer Push and hold the down arrow until "on" appears in the display.

  Answered 6 years ago by Tommy

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Q: QuestionDoes this come in stainless?

Asked 6 years ago by Anonymous.

• A:Answer No, this does not come in stainless.

  Answered 6 years ago by CommunityAnswer

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