Questions & Answers

Q: QuestionIs this a convection microwave or not?

Asked 7 years ago by Wondering.

• A:Answer No, this model does not have a convection feature.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes this microwave have the introvert?

Asked 5 years ago by Angie.

• A:Answer No. That is patented technology that Panasonic licenses to others (Toshiba, GE, and others) but not to Samsung as yet.

  Answered 5 years ago by HomebodyVerified Purchase

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Q: QuestionThis is 36 inches microwave? Thats what iam looking for

Asked 8 years ago by Gustavo.

• A:Answer No, the width is 23.63''.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionOn Samsung's website this is not listed as a convection microwave, nor on any other website where it can be ordered. Is it possible that your information is incorrect?

Asked 8 years ago by AnxiousBuyer.

• A:Answer I noticed this as well as its only 950 watts on the Samsung site.

  Answered 7 years ago by kiwi

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Q: QuestionDoes the trim kit for this microwave comes in the 27 inch size?

Asked 8 years ago by Monica.

• A:Answer No, the only one is designed for a 30" cabinet, of which Best Buy doesn't sell.

  Answered 8 years ago by VetteCityMan

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Q: Questionwill this fit into a 24 inch cabinet?

Asked 1 year ago by Anonymous.

• A:Answer Greetings, This microwave will fit as long as the proper dimension requirement is met. The microwave has a width of 23 5/8 inches, a height of 13 9/32 inches, and a depth of 18 7/16 inches. You can check the link below and see page 2 (Microwave product dimensions) for reference. Product Specifications: https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/countertop/pdp/ms19m8020tg-aa/pdf/MS19M8020T_MA-TK8020T.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: Questioni just received microwave and installed it. it's incredibly loud when in use... it scared my cat out of the room. is this normal or is it possible that it got damaged during shipping?

Asked 1 year ago by andy.

• A:Answer Hi Andy, We can feel your excitement regarding your new microwave and we are here to help you understand the noises coming from it. We recommend checking the resources below to determine the kind of noise coming from your microwave. Samsung microwave is making unusual noises: https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1146615043), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionI have the MS19M8000AG model and it just caught fire. I’ve had it five years installed with the matching trim kit. My question is will this newer model fit the old trim kit?

Asked 2 years ago by TRACYRN.

• A:Answer Hi Tracyrn, Yes, it will certainly fit, as both models have the exact measurements. Also, the microwave model (MS19M8020TG) already comes with a trim kit. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionThe microwave cabinet is 23.5 inches wide, Does the door need additional room to open?

Asked 2 years ago by Syd.

• A:Answer Yes, Syd, the width and height, needs an addition room to ensure proper door function. The cut out needs to measure (WxH): 25 1/2 inches x 16 3/4 inches. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionI need to know the dimensions from the front of the microwave to the back, including the plug if it’s plugged in Thank you

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Wonderful question. Let's get the details you need. The dimension from the front to the back is 18 7/16". Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the microwave have a 30” trim kit?

Asked 3 years ago by Mary.

• A:Answer That's a great question, Mary! I would love to tell you that the compatible trim kit for this microwave is the trim kit with model number MA-TK8020TG (product dimension: 29 3/4" x 20 5/64" x 1 1/4"). Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the 13 7/25" height include the feet on the bottom of the microwave?

Asked 3 years ago by Jill.

• A:Answer Excellent question Jill! We are happy to share that the 13 9/32 is about the outside cavity of the microwave. To know more about the microwave, you may click the link below. https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/countertop/pdp/ms19m8020tg-aa/pdf/MS19M8020T_MA-TK8020T.pdf To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1145023954) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this item available to ship?

Asked 3 years ago by Anonymous.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: Questionhow high is the door when it opens. I have a trim kit that is 13" high so wanted to be sure it would fit

Asked 5 years ago by smast.

Q: QuestionWhat’s the output W

Asked 5 years ago by Frank.

Q: QuestionWhats the wattage

Asked 5 years ago by frank.

• A:Answer frank, the Power Source is 120V/60Hz. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the inside light come on while food is cooking? 1.4 model is extremely dim and it's difficult to see inside

Asked 5 years ago by light.

• A:Answer No, the light comes on when the microwave door is open. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionIs the plastic piece on the inside of the door supposed to be there or is that for packing/shipping? If it is supposed to come off, if something gets thru grate to glass door, how do you clean it as you can't get to it?

Asked 5 years ago by Flip101.

• A:Answer I'd like to help with this! I have this link (https://bit.ly/3dggaiv) to some very useful FAQs about that piece in the microwave. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan this microwave be installed from the top? If not , can you recommend one that can.

Asked 6 years ago by Judi.