Questions & Answers

Q: QuestionWhat are the major differences between the counter depth and the 27 cu ft fridge? Using my phone, the counter comes out 22" from the wall...is it that much smaller?

Asked 6 years ago by RyGuy.

• A:Answer Seems that the fridges that they call "Counter Depth" are under about 31 1/2 inches. (approx) The 27 cu ft fridges are typically not "counter depth" and are much deeper; maybe 35 or 36 inches deep or so. You have to really measure carefully the space where you are going to put your new fridge. And also measure any critical areas along the path that they will need to carry the fridge to the kitchen. You might need to take some cabinet doors off or maybe take the doors off the fridge in order to get it to squeeze into the kitchen. Measure, measure accurately. I found that the advertised specs are pretty accurate. Also, the bigger fridges may be wider and taller to provide the extra volume. We bought the 22.4 cu ft fridge because we had some limitation of resting place and entry space.

  Answered 6 years ago by RodAKVerified Purchase

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Q: QuestionDoes this come with a filter? How long does the filter last?

Asked 6 years ago by Ateam.

• A:Answer Yes, comes with a replaceable filter which they say to replace every 6 months. You can get on a program where they send you one every 6 months and is cheaper than buying on your own every 6 months.

  Answered 6 years ago by RodAKVerified Purchase

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Q: QuestionWhat is the specific size of the shelf just inside the quick release side at the bottom? Will it hold a normal shape gallon of milk?

Asked 5 years ago by InteriorShelfSize.

• A:Answer Yes, but only one gallon and a half gallon next to it.

  Answered 5 years ago by MamabeareriVerified Purchase

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Q: Questionhow to remove the vegetable shelf for cleaning

Asked 4 years ago by shelf.

• A:Answer I'm so glad you asked! I have this link (https://bit.ly/37O9Yip) that can walk you through how to remove the shelves from the refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this refrigerator have wheels or rollers to help moving it away from the wall when needed for cleaning, etc? Thank you.

Asked 5 years ago by scobsa.

• A:Answer Yes, it rolls easily.

  Answered 5 years ago by LeesVerified Purchase

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Q: QuestionDo I need to close the water valve to change a filter? Some Samsung models had that so wanna make sure

Asked 5 years ago by KATKA.

• A:Answer We recommend turning off the water to the refrigerator when changing the water filter. Turning off the water will release the water pressure and make it easier to change the filter. We thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWe need to order a replacement water pitcher for our Samsung 22.4 French door counter depth refrigerator, what do we need to do?

Asked 5 years ago by Tom.

• A:Answer Please contact our parts distributor at either Samsungparts.com or (800)627-4368 for further assistance in ordering that replacement. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionCan’t find it in write up is this refrigerator in stainless finger resistant thank you

Asked 3 years ago by Julie.

• A:Answer Thanks so much for asking, Julie! Yes, this model is listed as having the fingerprint resistant coating. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionRegarding the icemaker/water dispenser, is it one hand or two hand? In other words, does the cup start the ice/water, or do I have to press a button?

Asked 4 years ago by Glenn4ster.

This question was asked about the related product: Samsung - 22.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Food Showcase - Tuscan Stainless Steel

• A:Answer Thanks so much for asking, Glenn4ster! In the dispenser on the door, there are buttons that allow you to choose between water, and crushed or cubed ice. However, once this is selected, pressing the cup against the lever will activate the dispenser. This means you can use the dispenser with only one hand. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat keeps best in the small drawer?

Asked 4 years ago by Hazy.

• A:Answer Thanks for asking, Hazy! This model has a refrigerator section (the top section with the french doors), a freezer section (the bottom drawer), and a FlexZone (the middle drawer). The FlexZone is a flexible section that can be converted to hold many different types of items. Page 44 of the user manual (https://bit.ly/3oyVkSv) has details about which settings to choose for which items. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere does does everyone store taller items? I can only fit a gallon and a half of milk on the door, and another two gallons on the lowest shelf if the half shelf above it is retracted. But then I lose shelf space. Is this a hint to drink more water?

Asked 5 years ago by MadInMaryland.

• A:Answer The shelf next to the ice maker can fold up. You lose that shelf, but if you have a lot of taller items, I found keeping that shelf up gives you enough space for milk cartons, pitchers, and carafes. Not a hint to drink more water. Haha. Just make sure you stay hydrated though.

  Answered 5 years ago by TacoLifeVerified Purchase

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Q: QuestionWhat’s the right water filter for this refrigerator?

Asked 5 years ago by rosarioya.

• A:Answer Filter model HAF-QIN is compatible with this refrigerator. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionI like the design of the Samsung refrigerators but we are reluctant after reading about the class action lawsuits over the freezer and ice maker over the last few years. Have these issues been resolved and Samsung customer service improved?

Asked 5 years ago by JoeD.

• A:Answer I am regretting buy this. Ice maker is a issue. Samsung wouldn’t fix my issue.

  Answered 5 years ago by Anugoel

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Q: QuestionThis is a new unit what do I have to do to get ice , water line is connected all ready ..Any advice?

Asked 5 years ago by Rico.

• A:Answer Adjust to the desired temperature and let the unit cool down. It can take up to 24 hours after plugging it in for the first time to reach maximum cooling and for ice to be produced. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionWe bought a home with this frig and have no manual. Where can I access a manual to learn about the frig and the filters etc. Thank you

Asked 5 years ago by MM.

• A:Answer I haven’t check on this specific product but all my other Samsung products have the manuals available to download from the Samsung website.

  Answered 5 years ago by TMacVerified Purchase

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Q: QuestionIs the Tuscan color close to the GE Slate? In person, they look similar, but the models weren't next to each other. I have a GE Slate microwave & dishwasher. The Tuscan does not look brown/deep rose in person, but I want to make sure they won't clash.

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 22.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Food Showcase - Tuscan Stainless Steel

• A:Answer The answer in short is. They don't match. The Tuscan is closer to the oiled Venetian bronze. We have the Tuscan set matched to the Venetian bronze kitchen hardware and it's a very close match.

  Answered 4 years ago by AlR1Verified Purchase

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Q: QuestionAfter running the Samsung 22.4 cu. ft. French Door refrigerator for 2 days the water from the dispenser is still dispensing room temperature water. Is there a setting or is my unit defective?

Asked 5 years ago by Dansk.

• A:Answer Just wait till you own it 13 months and the ice maker stops working, or around year four whaen you can’t get it to cool below 55...avoid this trash at all costs, Samsung is a soul sucking devil of a company that does not care about it’s customers, just about making money selling defective products

  Answered 5 years ago by Sprty

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Q: QuestionHow is the reliability of this fridge after several years?

Asked 6 years ago by Pitt.

• A:Answer This fridge belongs in the trash, total waste of money, started having problems a month after the warranty ran out, and Samsung know this fridge is a piece of trash but keeps selling it

  Answered 5 years ago by Sprty

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Q: QuestionIs there a dishwasher, double oven (30” electric) and above counter microwave in Tuscan?

Asked 6 years ago by Grandma.

This question was asked about the related product: Samsung - 22.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Food Showcase - Tuscan Stainless Steel

• A:Answer Yes there is and we purchased the set all in Tuscan

  Answered 6 years ago by 1gracie11Verified Purchase

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