A:AnswerHi ACE,
Thank you for reaching out and we hope you are in good health. We are saddened to know that the sound that the refrigerator creates bothers you. This is not the experience we want for our customers; feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or compressor should never get so loud that it's interrupting conversation.
I have included a link below to best understand what sounds the refrigerator makes and recommended steps to take. Please click on the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144267311
Leo
A:AnswerHi Sjkhouse,
The grade of stainless steel used in the RF23J9011SR is not magnetic due to its high nickel content. The sides, however, are magnetic.
Thanks for your interest,
Ms. Samsung
A:AnswerAs the freezer and freezer/refrigerator convertible sections are divided with their own systems, a large pizza box woul not fit in the freezer width wise. However a refrigerated one in the top section should be no trouble. Honestly, with all of the other great features this product offered and the option to convert the bottom right quadrant... We felt giving up large frozen pizzas was worth the sacrifice. Maybe in the future Samsung could offer another model where the bottom freezer sections are all connected like the top (with no conversion option) for Customers that would prefer greater freezer width. I probably would have bought that...not thinking I would take advantage of the convertible section...but now that I have the option to convert I absolutely love the customization of this feature!
A:AnswerGreetings!
We appreciate your question about the leveling feet of the refrigerator.
It is recommended to not remove the leveling legs of the refrigerator for reasons that may affect the performance of your refrigerator and to avoid cooling issues. The refrigerator has to be level at all times for the doors to close properly and for optimum operation of the cooling system.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144891007 and it will help our team pull up your information.
Leo
A:AnswerHi Arlene.
Thank you for reaching out regarding your Samsung - 22.5 Cu. Ft. Counter Depth 4-Door Flex French Door Fingerprint Resistant Refrigerator with Convertible Zone on happens if I hold down the fridge and alarm for 3 sec. Regarding your concern, if you touch and hold this button for 3 seconds, turn Power Cool on and decrease the time needed to cool products in the Fridge. This can be helpful if you need to
quickly cool easily spoiled items or if the temperature in the fridge has warmed
dramatically.
(For example, if the door was left open.) To cancel the Power Cool function, press
and hold the Fridge/Power Cool (3 sec) button again for 3 seconds.
I suggest you check this link to your user manual for assistance. Please go to pages 13 and 41 to 42.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144768943
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi Arlene,
We appreciate your patience in dealing with the situation you're having right now with your 22.5 Cu. Ft. Counter Depth 4-Door Flex French Door Fingerprint Resistant Refrigerator with Convertible Zone not cooling properly. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Before adding freon, here are some steps you might like to check.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144645318
Have a great day.
^Charles
A:AnswerI'm so glad you asked, IceCube! All Samsung user manuals are available for download on the Samsung website. Here is a direct link (https://bit.ly/32hSzuN) to the full user manual for this model. ^Jecca
A:AnswerI'm happy to help with this, EE! This link (https://bit.ly/2Oen0hA) has images showing where the water filter is located, as well as some great tips on the best way to replace the filter. ^Jecca
A:AnswerI am including a link to our website Samsung.com for you to view our refrigerators under 71"H (https://bit.ly/3ozajvB). Thank you for choosing Samsung for your home! ^Lena
A:AnswerIf you are still having issues with your refrigerator, we would love to speak to you about this matter. Please feel free to reach out to us directly via one of the following options and reference ticket number #1142563062.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
A:AnswerThe hinges are located on the inside. I am including a link to a diagram in the user manual on page 9 to support your concerns on the measurements with the doors open (https://bit.ly/3iWGvF1). Thank you for choosing Samsung! ^Lena
A:AnswerPlease see pages 22-23 of the user manual included in this link (http://bit.ly/30p9Osg) for complete instructions on removing and replacing the water filter. ^Lo
