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Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel

Model:: RF23J9011SG; |
SKU:: 4203900

User rating, 4.2 out of 5 stars with 965 reviews.

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Page Showing 121-127 of 127 questions

QuestionHow deep are the door hinges from the front of the fridge?
Asked 9 years ago by Bob.
- Answer 1'-6.5"
  Answered 8 years ago by ElJefeMGX1
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QuestionDoes it have FlexZone to convert Freezer to Fridge?Samsung site mentions that bottom right door of this model can be converted into fridge / freezer as needed but there is nothing stating on bestbuy site so need to confirm if this is a valid feature
Asked 10 years ago by Anonymous.
- Answer Yes, the bottom right zone can be converted to fridge.
  Answered 10 years ago by JazzyM
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QuestionMy fridge's door alarm is not beeping, why?
Asked 10 years ago by Anonymous.
- Answer MY door alarm is not working when the doors stay open model rf263bearesr
  Answered 4 years ago by marr
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QuestionAre the sides of the refrigerator stainless steel?
Asked 10 years ago by Anonymous.
- Answer Thanks for the question. The sides on the RF23J9011SR are painted gray to match the stainless steel doors. - Ms. Samsung
  Answered 10 years ago by Anonymous
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QuestionHow can I see the current temp of the flexzone area? I just changed that area to freezer from chill and don’t want to put freezer items in there until it will keep the food frozen.
Asked 7 years ago by Needinfo.
- Answer Hi There, The temperatures for the Flex Zone are the following: Freezer: •Same as the freezer. •Soft Freezing: 23 °F (-5 °C) •Chill: 30 °F (-1 °C). •Cool: 41 °F (5 °C). For more info, you can check the user manual page 20. User Manual: https://bit.ly/2JMtah3 ^Joan
  Answered 7 years ago by Samsung
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QuestionDo the doors have a lock/child lock?
Asked 10 years ago by Anonymous.
- Answer Hello. Thank you for reaching out regarding your Samsung - 23 cu. ft. Counter-Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator if this has a door lock/ child lock. This type of refrigerator does not have any child lock regarding your concern. However, this has a door alarm which means if the fridge door is left open for too long, an alarm with beep out. Here is the link to your user manual on enabling the door alarm. Please go to page 19. https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144273404 ^Camille
  Answered 4 years ago by Samsung
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QuestionDoes this model have the fan icing problem? MsSamsungWe have a Samsung RF263AERS French door that we are manually defrosting (remove every thing and wait for 24 hours) for the 3rd time in 6 months. The area where the refrigerator fan is located will ice up and when the blades begin to hit the ice the fan makes a screeching noise and will eventually quit cooling. This was a common problem for several models resulting in Internet complaint boards, videos of the manual de-icing process and filing of a class action law suit. We have to replace this refrigerator. My wife says No Samsung but we do like the features of this Flex door and the Flex drawer. So - has the fan icing problem been fixed ?
Asked 10 years ago by Thawing.
- Answer Hi Thawing, I'm sorry to hear about the issues you're having with your RF263AERS. Since there are different factors that could cause or contribute to the issue you're experiencing, it would be necessary for a service technician to assess it. Samsung Refrigerators are designed to defrost automatically, so if a particular unit isn't functioning properly, it needs to be addressed on a case by case basis. Thank you, Ms. Samsung
  Answered 10 years ago by Anonymous
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