Questions & Answers

Q: Questionwe have a 31inch door opening will the doors come off to allow enteryfrench door bottom freezer

Asked 13 years ago by Anonymous.

• A:Answer I have a 31" door opening, and they got it in without removing the French doors. The freezer drawer has to come out though. To get through the 31" door opening there has to be enough room for it to go in at an angle, and then rotate through the door opening.

  Answered 12 years ago by QuikDraw01

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Q: QuestionCan you get the stainless steel doors with a black cabinet

Asked 13 years ago by Anonymous.

• A:Answer the fridge comes with a black cabinet on the outside only the front is stainless ,or at least mine is

  Answered 11 years ago by loyalcustomer

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Q: QuestionHow do you lower the front, so it will level. The roller is touching the floor but the control lever is off the floor.On the front, the roller is touching the floor but the control lever is off the floor. How do I lower the front side so that it will level. Will the roller on front be moved up?

Asked 13 years ago by Felipe.

• A:Answer You must turn the black round handle next to the roller ,its hard to turn at first, but after that you can raise or lower your fridge.

  Answered 12 years ago by racecar3

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Q: QuestionIs this stainless steel Magnetic? Does it mean poor quality Stainless steel.Is the Stainless Steel used in the french door refrigerator model # RF263BEAESR magnetic? I observed that magnets stick to this stainless steel refrigerator. Is it an Inferior/low quality Stainless steel compared to other Stainless Steel refrigerators which are Non-Magnetic?

Asked 13 years ago by sealyrik.

• A:Answer Yes it is magnetic. It's good quality stainless steel.

  Answered 9 years ago by Garrett

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Q: QuestionWhat is the difference between Samsung Model RF268ABWP and Model RF263BEAEWW/AA

Asked 13 years ago by Anonymous.

• A:Answer Thanks for the question. There are several differences between the new RF263BEAEWW and the RF268ABWP. The newer model features upgraded High Efficiency LED lighting in both the fridge and freezer, a redesigned control panel and EZ Open freezer drawer handle, and the new IceMaster icemaker which takes up less space than the previous design while producing up to 10 pounds of ice per day. In addition, the upgraded slim water filter cartridge fits conveniently between the crisper drawers in the fridge to free up more room on the top shelf. While the RF268ABWP does not have all of these 2012 upgrades, it does feature Samsung's Dual Ice system with one icemaker in the refrigerator compartment and a second one in the freezer. We appreciate your interest! Ms. Samsung

  Answered 13 years ago by MsSamsung

  
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Q: QuestionDoes it have the pizza slot in the freezer?I saw on a few other Samsung french door refrigerators that they had a pizza slot in the freezer. Does this model have it?

Asked 13 years ago by Queenb.

• A:Answer yes, I think they all do

  Answered 13 years ago by evansfamily

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Q: QuestionAre the shelves and interior pieces dishwasher safe?

Asked 4 years ago by Melissa.

• A:Answer I didn’t do dish washer wash I wash with hand wash I don’t want to make any mass

  Answered 3 years ago by Mrsali

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Q: QuestionWe have been advised to turn off water to ice maker or turn off the ice maker when we are traveling. How do we do that???

Asked 6 years ago by Marlee.

• A:Answer I have not been advised of that and had no issues leaving it on. I would assume that if you wanted to turn off the ice maker or water the instructions would be in the manual. Or you could just pull the fridge forward and shut off the water to the fridge while your gone.

  Answered 6 years ago by dudeVerified Purchase

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Q: QuestionI have an older model from 6/2012 with mulptial issues, inside won't keep temp stable, ice maker & evaporator coils keeps freezing up. Have they eliminated these problems?

Asked 6 years ago by Billybob70.

• A:Answer This fridge is GARBAGE!! Had it for 4 years & has been a piece of junk since the first year! Freezes over, ice maker has a major design flaw & freezes shut, water line flooded my kitchen after the last time it froze over.

  Answered 6 years ago by NeverBuySamsung

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Q: QuestionOur ice maker seemed to frequently freeze over. I mean all the way to the back of the unit. It no longer works and buying ice is getting old fast.Does the ice maker come out at all? Can it be replaced with a new ice maker? How difficult is it to do?

Asked 6 years ago by Iceless.

• A:Answer Major design flaw, just buy a new fridge that’s NOT Samsung. This fridge is GARBAGE!! Had it for 4 years & has been a piece of junk since the first year! Freezes over, ice maker has a major design flaw & freezes shut, water line flooded my kitchen after the last time it froze over.

  Answered 6 years ago by NeverBuySamsung

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Q: QuestionWhat is the size of the freezer

Asked 6 years ago by Vick.

• A:Answer This fridge is GARBAGE!! Had it for 4 years & has been a piece of junk since the first year! Freezes over, ice maker has a major design flaw & freezes shut, water line flooded my kitchen after the last time it froze over.

  Answered 6 years ago by NeverBuySamsung

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Q: QuestionHow do I check the ice in the ice maker? I can not get it open. Thank you.

Asked 6 years ago by Hanlla.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hey Hanlla! Check out this link (https://bit.ly/2XlV9M0) for help with your ice bucket being stuck. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: Questionwhy is the red light blinking on the front panel of my refrigerator?

Asked 7 years ago by mar70.

• A:Answer Sorry I don’t know. This has never happened to me. But it may be time for a new water filter.

  Answered 7 years ago by JeannieVerified Purchase

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Q: QuestionDo you provide special delivery arrangement to second floor through the balcony?

Asked 8 years ago by Ringo.

• A:Answer This fridge is GARBAGE!! Had it for 4 years & has been a piece of junk since the first year! Freezes over, ice maker has a major design flaw & freezes shut, water line flooded my kitchen after the last time it froze over.

  Answered 6 years ago by NeverBuySamsung

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Q: QuestionRep told me I couldn't use my current 1/4" plastic hose line (that is connected to my Fridgidaire) to hook it up myself.I had to supposedly buy their kit even if I wanted to hook it up myself.Is this accurate?Why would their be need for a special hookup?

Asked 8 years ago by Foozball13.

• A:Answer Some local regulations may require new connection hoses with the purchase of a new appliance. Replacing your hoses every few years would be a good maintenance practice anyway :).

  Answered 8 years ago by FeyBBY

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Q: Questionour opening is 36 inches wide will the doors open to let the shelves pull out completely?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hello, Thank you for reaching out. We appreciate you letting us know your inquiry if the door will allow the shelves to pull out entirely with a 36" opening. We understand that this information may be essential for you. We're here to help. As per checking, the size of this Samsung refrigerator, if the door is open from the back, is 48". You may also refer to the user manual to find the complete measurement of the product. See page 8. https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144230588 -Angelica

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the difference between these 2 models? Model: RF263BEAESR & RF263BEAESR/AA Comparing the 2 models seems like they are the same. The big difference is price as 1 is $700 less.

Asked 9 years ago by EGULL.

• A:Answer This fridge is GARBAGE!! Had it for 4 years & has been a piece of junk since the first year! Freezes over, ice maker has a major design flaw & freezes shut, water line flooded my kitchen after the last time it froze over.

  Answered 6 years ago by NeverBuySamsung

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Q: QuestionDoes the ice dispenser ever leak?

Asked 10 years ago by Anonymous.

• A:Answer I have had no leaks

  Answered 9 years ago by mazooka

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Q: QuestionMy model does not come with the button on the top of the ice bucket for easy removal. How do I remove the ice bucket?

Asked 10 years ago by Donna.

• A:Answer Thanks for the question, Donna. Most new Refrigerator models with the Ice Master ice maker don't have a release button on the side of the ice bucket. Instead, lift the front of the bucket to release it then pull it toward you. It isn't unusual for the bucket to require a firm lift and pull to be removed initially. - Ms. Samsung

  Answered 10 years ago by Anonymous

  
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