Questions & Answers

Q: QuestionHello, Installers left a small piece of the blue plastic film on the ice maker/water dispenser funnel. How do I remove it without scratching the finish??? I can't grab the edge with a fingernail-----HELP!!

Asked 8 years ago by Melba.

• A:Answer Tweezers or needle nose pliers. Start at the top of the dispenser near the rear lip and work it slowly forward till you have most of the top portion off and the just peel the whole thing off slowly in one or a few pieces.

  Answered 8 years ago by Ray66Verified Purchase

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Q: QuestionDoes it have a grill or something to cover the bottom front screws and wheels?

Asked 11 years ago by Anonymous.

• A:Answer No, the unit does not have any grill to cover the screws.

  Answered 11 years ago by CommunityAnswer

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Q: QuestionWhere is this refrigerator manufactured and where do most of the component parts come from?

Asked 6 years ago by Duke.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Parts China, assembly US . Don’t buy Samsung frig. Samsung is aware of Issues with freezer and ice maker. We have friends with a another Samsung model that has same problems. It’s poor design and evidently there is a class action lawsuit that is on the books for over a year.

  Answered 5 years ago by Gigi

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Q: QuestionFiltered ice and water, cubed. Or crushed ice?

Asked 6 years ago by Anonymous.

• A:Answer There is a button that lets you select from cubed ice, crushed ice, or filtered water. So all three!

  Answered 6 years ago by KendraVerified Purchase

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Q: QuestionI want to know the difference between Samsung refrigerator model rf263beaesg & rf263beaesr. Does both come with Dual Ice Maker?

Asked 7 years ago by Nikki.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hi Nikki! These are the same models, except Model # rf263beaesg is fingerprint resistant black stainless steel. ^Penny

  Answered 7 years ago by Samsung

  
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Q: QuestionIs there a water drip tray available for this appliance? After getting ice and water from it, it leaves water sitting. That water then runs down the front of the frig and all over the floor.

Asked 7 years ago by Busymomma.

• A:Answer From setup manual: run 3 gallons of water through the system...this clears any air in the line which is the main cause of dripping. It’s weird there’s no drip tray but after running 3 big pitchers through I havent had any dripping issues.

  Answered 7 years ago by JosephVerified Purchase

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Q: QuestionWhat is the height of the refrigerator from floor to top?

Asked 8 years ago by ernie.

• A:Answer The total height is 70 inches.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionOnce installed, how long does it take for the frig/freezer to get cold?

Asked 8 years ago by frosty.

• A:Answer Well I asked the question, and since we bought this model, I will answer my own question. Installers said it would be 4 hours for frig and freezer to come to temp. The unit was at temp in approx 2.5-3 hours (frig at 37 degrees, freezer at zero degrees). Ice is a different story. Installer recommended dumping first two buckets of ice so that water line would be cleared of any residue. So it was a good 24 hours before we started using ice. I will say the ice cubes are small and white. Kind of wimpy ice cubes. . Thanks to all who answered the questions.

  Answered 8 years ago by frosty

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Q: QuestionIs the entire area of ice dispenser the color black or partially stainless

Asked 8 years ago by Bruce.

This question was asked about the related product: Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black

• A:Answer Mine is a gray plastic that matches the stainless pretty well.

  Answered 8 years ago by Bill

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Q: QuestionIs installation included in the price? Is there a discount if I get the BB credit card? What would the total cost be and when can it be delivered? Thanks.

Asked 9 years ago by Installation.

• A:Answer Delivery and installation are included and done by professionals. I don't know about BB discount for using their credit card.

  Answered 8 years ago by Twohalibut2Verified Purchase

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Q: QuestionIs there a special area for eggs?

Asked 9 years ago by Leigh.

This question was asked about the related product: Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black

• A:Answer It does not. I purchased a great clear lucite egg holder at an outlet mall. It holds 24 eggs. It fits great underneath the extension for the ice and water mechanisms inside the fridge.

  Answered 9 years ago by DorisJVerified Purchase

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Q: QuestionHow quickly does the water dispense? My Whirlpool fills so slowly I give up after half a glass. My Amana, that I'm replacing dispenses super fast. I don't want another Whirlpool experience.

Asked 9 years ago by speedy.

• A:Answer I have a whole house reverse osmosis system connected to mine, I feel that it is a lot faster than my previous side-by-side with a filter bypass.. My children are impatient and like the speed, they have commented as well. It may have to do with the line you have running to the fridge or the lines in the fridge becoming clogged as well.

  Answered 9 years ago by MomofBoysVerified Purchase

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Q: QuestionHow wide is refrigerator. I need a 33 in wide black stainless steel refrigerator

Asked 9 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer It is wider than 33 as our opening is 36" and about 1/2" on each sude

  Answered 9 years ago by SweetnessVerified Purchase

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Q: QuestionIs the door hinge extend out beyond the side of refrig when the door opens?I have a tight space. Wondering if french doors open how much do they extend? The width is 65 inches if the door opens with the hinge going out instead of a flush with the side of refrig it will make the door extend beyound 65 inches!

Asked 10 years ago by Waldo.

This question was asked about the related product: Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black

• A:Answer It does yes. We have ours with a 3 inch gap between one wall and the frig door. This allows the door to open close to straight out perpendicular with the wall. If you check specs on line at Samsung it will show you what is required for space and openings

  Answered 10 years ago by Bryan

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Q: QuestionWhat is the difference between stainless steel and stainless premium color on your refrigerators?

Asked 10 years ago by br.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Platinum

• A:Answer Hi BR, There are several differences between real stainless steel and Samsung's Stainless Platinum. The key difference that many people note is that real stainless steel is usually not magnetic, so if you like to hang photos and kids' artwork on your refrigerator, you might want to choose our "Stainless Platinum" finish, which is Samsung's name for the stainless-look, because it is magnetic (the base is metal, not plastic as suggested by another community member). Also, Stainless Platinum is fingerprint-resistant and very easy to care for. Thanks for your interest, Ms. Samsung

  Answered 10 years ago by Anonymous

  
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Q: QuestionDifference between RF267AERS and RF263BEAEWWWhat is the main difference between these two models? Is one the newer model?

Asked 13 years ago by Anonymous.

• A:Answer The RF263BEAEWW is one of the newer 2012 models, and features a redesigned control panel, new HE LED lighting (compared to standard LED in the RF267AERS, which is also very efficient) and the new Ice Master icemaker which takes up less space but produces more ice than the previous design. The Ice Master produces up to 10 pounds of ice per day under ideal conditions. The RF263BEAEWW also uses the newer slim design HAF-CIN water filter that is conveniently located between the crisper drawers. It's also important to note that the RF267AERS has a real stainless steel finish, while the RF263BEAEWW is white, though it is also available in real stainless as well as black. Thank you for your interest, Ms. Samsung

  Answered 13 years ago by MsSamsung

  
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Q: QuestionDoes this refrigerator have a light on the outside door where the dispenser is?

Asked 6 years ago by Fltatt1.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hey Fltatt1! Yes, this model does have a dispenser light that can be turned on/off from the control panel. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionIs there a light on the water/ice maker dispenser on the outer door?

Asked 6 years ago by fltatt1.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Thanks for asking, fltatt1! Yes, this model does have a light in the dispenser that can be turned on/off from the control panel. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionDoes the stainless steel finish leave finger prints?

Asked 6 years ago by Mermaid5.

• A:Answer No. I was really surprised by this. I’ve always had to wipe continuously to keep stainless steel clean. This dark stainless is so different. I love the looks of it, and even with my family of five, no smudgy fingerprints!

  Answered 6 years ago by Elle

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