Questions & Answers

Q: QuestionThe installer ran the initial test run and all was fine. I have loaded the dishes, but cannot get the unit to start after I have gone through the booklet instructions to start the unit after turning it on, selecting the cycle per the booklet. Help!

Asked 1 day ago by TZ.

Q: QuestionAre all 4 legs adjustable? Ours was installed with only the front legs raised and therefore it sits very tilted.

Asked 3 weeks ago by Beth.

• A:Answer Hi Beth, Let’s get you the details on your Samsung dishwasher model, specifically regarding its leveling legs. This dishwasher model features four legs, with two at the front and two at the back. Only the two front legs are adjustable. In addition, there is a third leveling leg located at the back of the dishwasher, positioned in the center between the two rear legs. To adjust the legs, please refer to pages 21 and 22 of your model’s installation guide, available below. https://downloadcenter.samsung.com/content/EM/202502/20250211142523054/OID81391_IG_DW9000F_EN_MES_CFR_241213.pdf Should you need more assistance with your dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151166527 to help our team pull up your information. Leo

  Answered 3 weeks ago by Samsung

  
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Q: QuestionCan I turn off the auto door release dry feature? Love the dishwasher but not crazy about the condensation going everywhere.

Asked 1 month ago by Daisy17.

• A:Answer Hi Daisy, Yes, the Auto Release Dry feature of this Samsung dishwasher model can be disabled or turned off. I have shared this model's user manual link below. Please visit the link and turn to page 37 to turn off the feature. https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf Should you need more assistance with the dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151046610 to help our team pull up your information. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionCan the 3rd rack be removed and it replaced with a flat 3rd rack? Can the water pipe be capped somehow if so? The cup washer takes up so much room the middle rack is nearly useless due to it being so short all of our bowls get caught on the 3rd rack.

Asked 1 month ago by DanE.

• A:Answer Hi Dan, Yes, the third rack can be removed; however, please note that this model does not include a flat third rack. Additionally, the water pipe and the cup wash spray nozzle cannot be capped. The middle rack—also known as the upper rack—is adjustable. I have shared this model's user manual link below. Please turn to pages 24 and 25 for instructions on removing the 3rd rack. You may turn to page 18 for instructions on adjusting the upper rack. You may also turn to pages 13 to 15 for loading the upper and lower racks. https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf Should you need more assistance with the dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150965973 to help our team pull up your information. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionIs this dishwasher part of the Bespoke line? It doesn't mention it on your website that I could find, but when I enter the model number at other stores, they mention it as Bespoke.

Asked 5 months ago by Ashley.

• A:Answer Yes

  Answered 3 months ago by Butch525Verified Purchase

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Q: QuestionHow long to do a wash

Asked 7 months ago by HerrFlick.

• A:Answer It depends on the cycle you select. We normally use the AI and its around 2hrs.

  Answered 3 months ago by Butch525

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