A:AnswerIt can be popped out be very careful. You have to go underneath after you take the drawers out push up a little firmness but not much also I have done a butter knife in between the glass and the plastic area that holds it in place. Honestly this is the worst refrigerator I have ever purchased. Can I ask if you are having problems with your ice maker or paint peeling off the front? Thanks Linda
PS they put caulking on my freezer as you can see in the picture and on all my appliances the very edge the paint is peeling off. Right now I have it with and attorney because customer service refuses to do anything about it even with a extended warranty
A:AnswerI bought a suite of Samsung Appliances for my kitchen. The exact day the warranty period of one year passed, the microwave died. I bought it from another company who basically told me, "too bad, you didn't buy the service plan." I bought another microwave. THEN my dishwasher went out. Bad motherboard. Somehow it WAS covered by the warranty. But the REAL PROBLEM has been my refrigerator: the ice maker freezes up about once a month and I have to leave the door open for it to thaw. Samsung is aware of this problem and they actually have a kit to fix the problem for around $400 but they will not claim it as their responsibility. (This problem has been persistent since I bought the refrigerator.) I moaned and groaned (and other things with Samsung while the third party repair guy was fixing it. I was on hold for 45 minutes (proof the rest of the world has the same problem) and finally the person said they would take care of the problem but had to pass me on to another person. I had to go through the entire argument again then the guy kept saying they could probably take care of it but needed to contact the repair company and he kept putting me on hold (1 hour, 45 minutes by now). In the meantime, the repair guy did not want to hang around and I paid him. The Samsung guy said, "oh, you already paid them? Then we cannot help you." He never could explain that even when I said I could call the repair company and get them to give me a credit on my credit card charge. He refused, I ended up telling him thanks for wasting my time and where he could go. I ate the $400. SUMMARY: Samsung manufactures substandard appliances. Their customer support is horrendous and that 1 Star up there should really be a 0 Star. SPECIAL NOTE: Not to get anyone into trouble but a Best Buy employee in the Appliance Department confided to me that "Samsung appliances suck." I was shocked coming from such a person in the know but they went on to explain the problem probably has to do with the fact that they shop out their parts to third party sub contractors. DO NOT BUY THIS PRODUCT!
A:AnswerHi Sound, we understand your concerns with the Refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
A:AnswerHi Tinad, we understand your concerns with the refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
A:AnswerHi Goody, we understand your concerns with the Refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
A:AnswerIt's dissolved air in the water that makes the ice cloudy. Ice makers in modern fridges freeze the ice more quickly than placing water into trays in your freezer. This quick freeze traps the air in the cubes making them opaque (cloudy). Ice cube trays placed in the freezer compartment in other refrigerators freeze the ice more slowly allowing time for dissolved air in the water to escape before/while the ice freezes into cubes. There is nothing wrong with the ice if it's white vs clear.
A:AnswerHi unsatisfied, we understand your concerns with the Refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
A:AnswerHi Slim,
Please call 888-BEST BUY or contact your local Best Buy Appliance Team with questions regarding pricing.
Thanks for your interest!
- Ms. Samsung
