Questions & Answers

Q: QuestionWhat is the height of this unit, not including the hinges? I know that the height is 71 7/8" with the hinges. The hinges will not be going under my cabinet, just like my current refrigerator.

Asked 4 years ago by Anonymous.

• A:Answer The height of the refrigerator without the hinges and door is 70 3/4" H. You can view this information on our website Samsung.com under product specifications. We thank you for choosing Samsung! ^Lena

  Answered 4 years ago by Samsung

  
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Q: Questiondoes this refrigerator have shabbos (ot 'shabath') mode?

Asked 5 years ago by shin.

Q: QuestionHow do switch the right bottom section from freezer to fridge and back?

Asked 5 years ago by Willie.

• A:Answer Look on the square where it tells you what temperature your fridge is at. Push on the words "Flex Zone" for 3 seconds until it beeps (you'll notice some words light up in the middle and that tells you where your flex zone is set). Once it beeped, click on "flex zone" repeatedly until you reach what level of coolness you want it to be. It goes from 'freezer' to the left to 'cool' (for fridge) on the right. The two middle options are in between freeze and fridge mode. It's pretty cool:) Good luck!

  Answered 5 years ago by JennyVerified Purchase

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Q: QuestionHow do you turn off the filter light?

Asked 5 years ago by Bushy1027.

Q: QuestionWhy does it make a loud noise? When you open the door, the noise stops. This just happened recently.

Asked 5 years ago by Cris.

• A:Answer I am including a link to a troubleshooting guide to support your concerns on the refrigerator making a noise (https://bit.ly/31C8AeU). Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you use both sides of the bottom section as a freezer? The description says "bottom right side".

Asked 5 years ago by hepburn369.

• A:Answer Yes it can be used as a freezer, There are four different temperatures that can be selected: Freezer, soft freeze, meat/?, and chill.

  Answered 5 years ago by HawkeyeVerified Purchase

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Q: QuestionIs the icemaker been fixed for thet model?

Asked 5 years ago by Mina.

Q: QuestionMy filter reset is lite up. Does that mean I need to replace filter then just select reset? If so what filter fits this model?

Asked 5 years ago by Smith.

• A:Answer Yes, when the filter icon is illuminated it is time to change the water filter. The compatible water Filter for your model is HAF-CIN. Here is a helpful link on changing the water filter (https://bit.ly/3gXecoV). Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionHow tall is this fridge in feet?

Asked 5 years ago by TreywayKid.

• A:Answer The information provided by the retailer is correct. We thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionNot sure about the door auto closing

Asked 5 years ago by Olive.

• A:Answer clean sensors

  Answered 5 years ago by Pops

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Q: QuestionWhat is the size of the water dispenser ? It looks smaller than other water dispensers in the traditional French Door models.

Asked 5 years ago by ronbatra.

• A:Answer 8 3/4 is the height of the water dispenser leaver, and 9 1/2 is the height of the ice dispenser leave. They are both fine for your average tall glasses, but filling anything over these two heights you must tilt them in. I have no problem filling Large thermoses this way.

  Answered 5 years ago by the1Verified Purchase

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Q: QuestionCan you put a child lock on the doors to keep toddlers out? Can you fit a gallon of milk in the door?

Asked 5 years ago by Tommy.

• A:Answer Yes

  Answered 5 years ago by TepaVerified Purchase

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Q: QuestionWater and ice aren’t working. Shows locked. What do we do?

Asked 5 years ago by Karen.

• A:Answer Hello, Karen. Here is a link with some troubleshooting steps to follow to get the controls on your refrigerator unlocked. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this refrigerator frost free

Asked 5 years ago by Shirley.

• A:Answer Yes

  Answered 5 years ago by the1Verified Purchase

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Q: QuestionDoes this refrigerator have a height adjustment?

Asked 5 years ago by Reyn.

• A:Answer No it does not. The height of this refrigerator with the hinge included is 70 3/4". ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you fit two 1 gallon milk jars on right door lower bins?

Asked 5 years ago by Lin8899.

• A:Answer Yes. Two 1 gallon milk jugs fit perfectly in the right door lower bin. It appears it was designed around that very thing.

  Answered 5 years ago by PVPD106

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Q: QuestionCan a gallon of milk fit in the bottom doors? How deep are the baskets on the bottom?

Asked 5 years ago by MIssD.

• A:Answer A gallon of milk CANNOT fit in the bottom doors. The freezer drawers are 8 1/2" deep. We are loving this refrigerator

  Answered 5 years ago by kittyluvlaurieVerified Purchase

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Q: QuestionI have the Samsung 4 door fridge, I love it but one thing . Not sure why the right bottom freezer went from a freezer to fridge. Don’t know how to get it back to freezer again. . Could you please explain how to do it back to freezer.

Asked 5 years ago by Sissy.

• A:Answer The left bottom is the only one that can be used as freezer

  Answered 5 years ago by HappyVerified Purchase

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Q: QuestionHow do you change the right side to the freezer option?

Asked 5 years ago by CTaylor.

• A:Answer Here is a helpful link to the user manual on page 41 (https://bit.ly/2Y8SpVL) to support your concerns on the FlexZone feature. Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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