A:AnswerHi Sonny,
Thank you for bringing this to our attention. I see you have some concerns with the fride=ge ice maker and the freezer not cooling. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
If you just received the unit, please ensure it is not in demo mode. It will look like it is ON but is on the showroom demo mode. This mode will disable the cooling system in your refrigerator, freezer, and ice maker. This mode is not for storing food. Any food stored in the fridge will spoil. Please see the link below for more details.
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Cooling Off on page 44
https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/service/warranty/RF28T5001SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144783597
Have a great day.
^Charles
A:AnswerHi Gary,
Thank you for reaching out. We appreciate your interest in Samsung home appliances, specifically with Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - Stainless steel.
You may remove the ice bucket. I have shared the user manual link below. Please access the link and turn to pages 48 - 49 for the ice maker information.
https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144770014
Leo
A:AnswerHi Bodman,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - Stainless steel.
Models designed for use with the AquaPure water filter are shipped with a cap in place to cover the opening and keep it free of debris prior to the installation of the water filter. On most models it is not necessary to have this cap in place for the unit to bypass the filter nor is it intended to plug the housing to prevent leaks.
Most Samsung water and ice dispensers will work without an AquaPure water filter installed. The water filter housings are designed as rotary valves that allow the water to bypass the water filter whenever there is no filter or the filter is not in the locked position.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144699697
Leo
A:AnswerHi Yka69.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator ice maker not working properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
You may also refer to the user manual about the "Ice maker does not make ice" on page 59
https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5001SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144638625
Have a great day.
^Charles
A:AnswerHi NoWater.
Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator.
The water line kit is only needed to filter the water for your ice maker. Since you've already mentioned that you are planning on leaving the ice maker in the off position, a water line is not required.
In case you'll use the ice maker in the future, here is the user's manual for the installation guide on page 19.
https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
https://www.samsung.com/us/support/service/warranty/RF28T5001SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628035
Have a great day.
^Charles
A:AnswerGreat question Deb.
Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator. Here are some steps we recommend for winterizing the fridge.
Water supply. Turn off the water supply to your home.
Turn Icemaker OFF. Turn all temperature settings and the ice maker to the "OFF" setting.
Clean the refrigerator.
Remove remaining water.
Disconnect the Power Cord.
Disconnect the water line.
Pull the unit away from the wall.
Unplug Unit.
You may also refer to the user manual about the ISSUE on page 40 and 47 for the draining process.
https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628650
Have a great day.
^Charles
A:AnswerHi Rick.
Thank you for reaching out regarding your Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator on how to set the temperature for the fridge. Regarding your concern, you can use the Fridge button to set the fridge temperature regarding your concern.
• Press Fridge repeatedly to select the desired temperature between
34 °F (1 °C) and 44 °F (7 °C).
- The temperature indicator displays the current temperature or
selected temperature
Here is the link to your user manual for further assistance. Please go to page 39.
https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144312306
^Camille
A:AnswerHi Merrychristmas25.
Thank you for reaching out regarding your Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator on how to remove scratches from your stainless steel finish. Regarding your concern, we recommend you use a stainless steel cleaner or polish like Bar Keepers Friend and a soft clean cloth; make sure to wipe along the grain of the surface.
Here is a link to further assist you.
A plan for keeping your Samsung refrigerator clean:
https://www.samsung.com/us/support/answer/ANS00079481/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144324085
^Camille
A:AnswerThe adjustment described in page 30 of the manual only affect the height, not the gap between. Can you please let me know if there is an adjustment to adjust the gap even.
A:AnswerHi Merrychristmas25.
Thank you for reaching out regarding your Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator on how to remove scratches from your stainless steel finish. Regarding your concern, we recommend you use a stainless steel cleaner or polish like Bar Keepers Friend and a soft clean cloth; make sure to wipe along the grain of the surface.
Here is a link to further assist you.
A plan for keeping your Samsung refrigerator clean:
https://www.samsung.com/us/support/answer/ANS00079481/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144324044
^Camille
A:AnswerHi Gigi74,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung refrigerators, specifically, the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - Black stainless steel.
Shelves of this particular refrigerator can be moved to different levels depending on what items you would be fitting on the shelves.
I have included the link for the user manual for the refrigerator for your use.
https://downloadcenter.samsung.com/content/UM/202007/20200723011821537/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144247746
Leo
A:AnswerHi Tami,
Thank you for showing interest to know more about our refrigerator. Regarding your question, yes, there is a water dispenser inside the refrigerator.
Stay safe,
Reference Ticket Number: 1144228469
^Mila
A:AnswerI purchased mine brand new and no manual. I solved this by going to google snd finding my exact model and was able to download the pdf. Freezer should be set to “0” and fridge to “37”. You can adjust accordingly of course.
A:AnswerHi Char,
Great question! We appreciate your query about the color availability of the fridge. This unit model only comes in black, silver, and white.
Thank you, and stay safe!
^Chrystel
