Questions & Answers

Q: QuestionDoes this range have a cooktop made of glass?

• A:Answer Yes, this range features an Anti-Scratch Matte Glass Cooktop.

Q: QuestionHow many elements does the cooktop have?

• A:Answer The cooktop has four elements.

Q: QuestionDoes this range have a storage drawer?

• A:Answer Yes, this range has a storage drawer.

Q: QuestionIs this range certified as energy efficient?

• A:Answer Yes, this range is ENERGY STAR Certified.

Q: QuestionCan I use an app with this range?

• A:Answer Yes, this range is app compatible.

Q: QuestionIs the finish fingerprint resistant?

• A:Answer Yes, the finish is fingerprint resistant.

Q: QuestionCan u use any pot and pan on an induction oven?

Asked 1 year ago by Nikki.

• A:Answer In short, not just any pot and pan may be used on the induction range top. The oven is not induction, it is electric. When cooking on the induction top, you may use stainless steel that is able to hold a magnet - not all ss pots&pans can pass this test. The magnet is only for testing purposes, remove before cooking. Cast iron and enameled cast iron may also be used. For a more detailed explanation, please search the internet.

  Answered 1 year ago by CarrieTVerified Purchase

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Q: QuestionWhere is the serial number located?

Asked 1 year ago by Liz.

• A:Answer I just found mine but -- you have to pull out the silver drawer at the very bottom, and then look on the LH side, underneath the oven door.

  Answered 1 year ago by MagSholVerified Purchase

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Q: QuestionDoes this take a special wall plug?

Asked 2 years ago by CuriousOne.

• A:Answer Hi there, No, it doesn't need a special wall plug as long as it follows the power/rating requirement of 240V/ 60Hz/ 40A. For reference, please see the "Power/ratings" in the specs section of the Samsung product page below. Samsung product page https://www.samsung.com/us/home-appliances/ranges/electric-induction/bespoke-6-3-cu-ft-smart-slide-in-induction-range-with-anti-scratch-glass-cooktop-in-stainless-steel-nsi6dg9100sraa/#specs Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionHow to clean up the surface? Any special chemical? Can I use glass cleaner? Or ?

Asked 2 weeks ago by YingW.

• A:Answer Hello DocWang, For a Samsung range with a smooth glass surface, you can safely clean it once it has cooled using a soft cloth and a cleaner designed for glass or ceramic cooktops. Standard glass cleaners can be used for light residue, but for best results, products specifically made for cooktops are recommended. Avoid abrasive pads or harsh chemicals, since they can scratch or dull the surface. Proper care, including using non‑abrasive materials and the right cleaners, helps maintain the finish and keeps the surface performing as expected over time. This guide provides general cleaning steps and recommended products. User manual (see page 49 for cleaning instructions): https://downloadcenter.samsung.com/content/UM/202502/20250226162038657/O_01._IB_FULL_NE9100D_NSI6DB9100_EN.pdf Your trust in Samsung means a great deal to us. Nicole Samsung Care

  Answered 2 weeks ago by Samsung

  
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Q: QuestionIs height adjustable? I have 37" Countertops

Asked 2 months ago by YoVic.

• A:Answer Hi YoVic, That’s a smart thing to check, especially with a 37-inch counter setup. You can make small height adjustments using the leveling legs, but they’re not meant for big changes. You may find helpful tips on how to check and adjust the height on pages 6–7 of the installation manual below: https://downloadcenter.samsung.com/content/EM/202406/20240611173416404/DG68-01624B-01_IM_NSI6DG9900SRAA_EN-CFR_240611_OK.pdf Hope this helps! Jeffrey Samsung Care

  Answered 2 months ago by Samsung

  
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Q: QuestionI’m having trouble finding a double griddle pan for the dual burners. What is one that everyone likes? I prefer hybrid/stainless steel

Asked 4 months ago by Amandabrilz.

• A:Answer Hi Amandabrilz, We appreciate your interest in your Samsung range and your question about griddle options for the dual burners. Samsung does not offer a dedicated griddle accessory for this model, but the user manual provides helpful guidance on choosing cookware materials and sizes that work well with the cooktop, including stainless steel and hybrid pans. You can review this information on page 28 of the manual using the link below: https://downloadcenter.samsung.com/content/UM/202502/20250226162038657/O_01._IB_FULL_NE9100D_NSI6DB9100_EN.pdf Please keep this reference number for your records: 1152231838. We appreciate hearing from you and truly value your business. Glaiza Samsung Care

  Answered 3 months ago by Samsung

  
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Q: QuestionHi.. will this work just with the regular electrical installation I’m already using with my range or will I need to get a new electrical installation I’m not familiar with induction … thanks

Asked 7 months ago by Yo.

• A:Answer Greetings, Yes, but the range needs to be properly installed and grounded by a qualified technician. Have a great day! -Ricardo

  Answered 7 months ago by Samsung

  
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Q: QuestionAre the sides of this stove finished? Can I install it on the end of a cabinet run or do I need to buy an endcap?

Asked 10 months ago by Carpenter.

• A:Answer Just had this put in a couple weeks ago. But, yes the sides are black and you don't need cabinets next to it.

  Answered 7 months ago by DawnJVerified Purchase

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Q: QuestionCan you use a timer that will show while the oven is on, during your baking? And if you set a timer while baking does it start when oven reaches targeted heat?

Asked 11 months ago by KimmiRN.

• A:Answer Yes, you can use the timer while the oven is on. You can start it in the beginning of the bake or add it during the bake. (if you forget at the the beginning) Another neat feature is it will offer you another 5 minutes once the original timer goes off. Yes, timer begins once target heat is reached.

  Answered 1 month ago by StacyAVerified Purchase

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Q: QuestionCan the handle be removed? This is for our basement kitchen and we are concerned with being able to fit this through our 28" wide doorframe heading down the stairs.

Asked 1 year ago by Erin.

• A:Answer No, Erin, the range door handle cannot be removed; however, the whole door and drawer can be removed and reinstalled. You can check the link below and see pages 49-51 (Removing and reinstalling the oven door and Removing and reinstalling the storage drawer) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202408/20240802133231889/O_IB_FULL_NE9100D_NSI6DB9100_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this range top have an auto shut off feature if a pot is removed?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Yes, if no pot(cookware) is detected in the cooktop zone, then the cooktop will automatically turn off. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this have a towel bar?

Asked 1 year ago by sunnyand70s.

• A:Answer no

  Answered 1 year ago by RobertEVerified Purchase

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Q: QuestionWhat kind of oven does this unit have? Like if I wanted to bake a roast would I be able to do that?

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by LuzGVerified Purchase

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