Questions & Answers

Q: QuestionI am very interested in purchasing the new induction range, NE597N0PBSR. What is the amp required for this product?

Asked 13 years ago by Anonymous.

• A:Answer 40 amp

  Answered 13 years ago by riderman

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Q: QuestionBridged Element Width?What is the size of the bridged element? If using for standard pans rather than a griddle, what diameter pan would be directly heated? Thank you.

Asked 12 years ago by Anonymous.

• A:Answer From the User's Manual, page 28 Cooking zones Minimum diameter of the bottom of the cookware 1) 5 "/ 145 mm 2) 7.5 "/ 190 mm 3) 6 "/ 160 mm 4) Size to occupy more than 60% of the Flexcook zone (I'm not home to measure it, but I believe each of the squares is about 8"x8" giving you 8"x16" when using both.) You can use just one square at a time controlled individually or use both together controlled as one large burner. For any of the elements, it only heats the amount of space covered by the pan. So if you put say a round 8" diameter pan on one of the square flex elements, only the round area the pan is covering would get hot.

  Answered 11 years ago by KrisP13

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Q: QuestionHow many settings does each burner have?How many steps are available for each burner and what do they represent? If there are, for example, 10 settings for each burner, does each step represent 10% percent of power for that burner?

Asked 12 years ago by SandyToes.

• A:Answer They increment by half with the settings Simmer, Lo, 1.5, 2.........9.0, Hi. So that makes 18 levels plus Boost (super hi). From the User's Manual, page 30 Setting Cooking method Examples for Use 8-Hi Intensive Frying Boiling Rapid boiling Deep frozen foods 6-8 Frying Stewing Boiling Pancakes, Steak, Cutlet. Grilled meat Clear soup Pasta cooking 4-6 Frying Stewing Boiling Egg, fried Thick soup, sauce and gravies Slow boiling rice and milk dishes Potato cooking 2-4 Poaching Defrosting Soft vegetable cooking Defrosting frozen vegetable Lo-2 Melting Warming Melting chocolate and butter dissolving gelatin simmer keep warm

  Answered 11 years ago by KrisP13

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Q: QuestionCooktop configurationI'm considering buying this range. The features list 2 induction burners and the Flex Cook Zone. Is the Flex Cook Zone induction as well?

Asked 12 years ago by Anonymous.

• A:Answer Yes, the entire cook top is induction.

  Answered 12 years ago by SweatyMike

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Q: QuestionWhere are controls to adjust temperature on stove top?I own the discontinued FTQ307. I like the location of the controls to change the power to the cooktop. They are on the lower right front of the cooktop - so you never have to reach over cooking food or boiling liquids to adjust the temperature. The pictures of this model stove (NE597N0PBSR) do NOT include a photo of the control panel! What does the control panel look like? how and where do you adjust for power to the cooktop? thank you

Asked 13 years ago by Susan.

• A:Answer Both the cooktop and the oven controls on the NE597N0PBSR are located on the back splash, which enables the increased size and flexibility in the layout of the cooking zones. See the attached image from page 21 of the user manual which shows the full control panel as it appears on the back splash. The user manual can be downloaded as a pdf file from Samsung's website for your reference. Thank you for your interest, Ms. Samsung

  Answered 13 years ago by MsSamsung

  
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Q: Questionsmall tea pot bottom - where to place it?I have a tea pot that measures 6 inches on the bottom. What location of the stove top will recognize this size pot? I own the FTQ307 and it has two 6 inch burners, one 7 and one large circle. My tea pot and small induction pots are ONLY recognized on the smallest burners. I am afraid this cook top will force me to use larger pots and I cook small quantities.

Asked 13 years ago by Susan.

• A:Answer Thanks for the question. You should be able to use the 6" or 7" induction elements for your tea pot and comparably sized cookware, as long as it is made from appropriate magnetic materials. To use the larger 11" element, the pan would need to occupy at least 60% of the area within the circle. - Ms. Samsung

  Answered 13 years ago by MsSamsung

  
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Q: QuestionNothing works on my stove while it's plugged up

Asked 5 years ago by lance.

Q: Questionburners in flex cook zoneIn the flex cook zone on the left side (I think the two burners are the same size) ... if a pot will work with the rear burner I assume it will work with the front burner ..... am I correct?

Asked 10 years ago by Bill.

• A:Answer You're assumption is correct.

  Answered 10 years ago by Synccheck

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Q: QuestionInduction with Two Ovens?I like Samsung products but I see you don't have a two oven configuration with an induction cook top. Is there a reason why no one is manufacturing that configuration? Also, if Samsung is planning, or has that configuration, when or where can I check that out. Thanks.....

Asked 10 years ago by Stobuck.

• A:Answer Hi Stobuck, The NE58H9970WS Slide-in Range has both an induction cooktop and the Flex Duo Oven feature. When used as a single oven, without the Flex Duo partition, the NE58H9970WS offers 5.8 cubic feet with 3 racks, enough space to roast a turkey along with the side dishes. When the partition is inserted in "double oven" mode, the upper and lower cavities can be used to cook with or without convection and at different temperatures without mixing the odors and flavors from each oven. The Best Buy SKU number for this model is 7600005. Thanks for your interest! Ms. Samsung

  Answered 10 years ago by Anonymous

  
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Q: QuestionWho manufactures the glass cooking serface?Does Schott/Ceran manufacture the glass cooking serface? I have a concern about scratching. Thanks

Asked 12 years ago by Bob.

• A:Answer Not sure who makes it, but please stay away from Samsung Induction. After almost a year we have no scratches, but the induction is a flop. Samsung engineers are telling us the only true compatible cookware is CAST IRON. It's been nothing but trouble.

  Answered 10 years ago by dj96

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Q: Question1) When and where are these models are manufactured?Where can I find more specification and usage manuals of this model?

Asked 13 years ago by tikvah.

• A:Answer While Samsung is a South Korean company, we have offices and manufacturing worldwide to meet the growing demands of our global customers. Distribution and manufacturing plants owned and operated by Samsung are global, and at this time, I'm unable to confirm where particular models are being manufactured. Samsung's website is constantly being updated as new products are introduced. I would suggest checking there periodically as new specifications and manuals become available, or contact your local Best Buy Appliance Associates for additional information. - Ms. Samsung

  Answered 13 years ago by MsSamsung

  
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