A:AnswerWJ, thank yo for aksing. Let's get the information you need.
You can check the link below and learn more about the warranty information of the fridge.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF27CG5010S9AA
Have a great day.
^Camille
A:AnswerHello RandyB,
This refrigerator model has a built-in ice maker that cannot be removed. Placing food in the ice bucket space is also not recommended because doing so could damage the ice maker.
The freezer basket can be removed. Please refer to pages 73-74 of the manual link below for instructions.
User manual
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms on which you can reach us:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148856525) so that our team can retrieve your information when you message us.
Thank you.
-Kimberly
A:AnswerHi Wendy,
We understand how you feel regarding the scratch on your refrigerator. Let us help you.
We shared a video link below which could help you with the dent on your refrigerator. Please watch from 1:49 to 2:54.
Care for your Samsung refrigerator doors | Samsung US
https://www.youtube.com/watch?v=ZaguMbi4pzA
We would love the opportunity to speak with you to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148721882) so our team can retrieve your information when you message us.
Thank you.
-Kimberly
A:AnswerHi there,
Yes, the overall height of the refrigerator is fixed, and the height with the hinges is 70 inches. You can check the link below and see page 2 (Product Dimensions & Weight) for reference.
Specification sheets:
https://image-us.samsung.com/SamsungUS/home/pdf/08062024/2023_RF27CG5010S9_CD_V7.pdf
Have a great day,
-Ernest-
A:AnswerOur fridge (same model) stopped cooling and freezing after 6 months. Samsung refused to replace unit after technician couldn't find issue and just flushed freon through it. Most expensive refrigerator we've ever purchased and lasted less than a year. Sorry I don't have better news.
A:AnswerGreetings!
We would love to speak to you directly to gather more information about your question about the symbols you see on the door of this refrigerator model. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148405353 to help our team pull up your information.
Leo
A:AnswerDear Valued Best Buy Client,
To better assist you with your pricing question of an open box, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
A:AnswerHi there,
I can't imagine the inconvenience this has caused you. Below is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance.
Frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147651685) to help our team pull up your information.
Have a great day.
^Aloe
A:AnswerHi there,
Yes, as long as the site requirements are met, this refrigerator model can be stored in the garage. However, the recommended temperature is only between 10-40 degrees Celsius.
For more information, please see page 22 of the manual's "STEP 1 Select a site" section.
User manual
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147606554) to help our team pull up your information when you message us.
Thank you.
-Kimberly
A:AnswerHi there,
You can remove the bottom shelf by following the instructions from the link below. Please select the topic that best fits your situation and learn more by checking the hyperlinks and watching the embedded video.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Have a great day,
-Ernest-
