A:AnswerAs someone else posted - this is NOT an issue. I have a second post below with a photo of my clamp meter thinking this was a huge problem. It is NOT A PROBLEM at all!
I purchased the little meter shown below for $25 from you know where. You can see it measures "Power Factor". This is the important piece, and not understanding this caused me some alarm and expense. There's a great article from the blog greengumption dot co dot uk slash 2013/03/induction-hobs-the-question-of-standby-and-the-power-factor/ that explains what is happening. I'm disappointed I didn't find this before I put up my original post.
So - here's the correction. Due to this concept called Power Factor, your induction stove (and a lot of other technology) may register an amp load on a standard clamp meter wildly different than what it is actually using. This is the "Apparent Power". Without knowing the Power Factor, you are unable to calculate the "Actual Power" used. Setting up this little meter below, you can see my cooktop was on for 10 hours overnight in it's idle state. It looks like it's pulling 2.215 amps, but with a Power Factor of 0.01, it is only using 3.5 watts. This is the actual power. If it were really using 2 amps at 240 volts, this would be over 500 watts.
But the proof is in the kWh used shown on the photo, just 0.032 kWh over 10 hours. Since this is a 240v appliance, that's actually 0.064 kWh, or 0.0064 kWh for every hour the stove is on. Let's math that out:
0.0064 kWh x 24 = 0.1536 kWh per day
0.1536 kWh x 30 = 4.6 kWh per month
4.6 kWh x $0.12 per kW = $0.55 per month
$0.55 x 12 months = about $6.65 a year
I also validated this by pulling meter usage from smartmetertexas dot com which has 2 years of historical data in 15 min usage increments. I looked at midnight to 6 am usage (when the household is sleeping, so everything should be "idle") for the same period year over year before I installed the cooktop and after. Did the same for when I had the wireless timer setup (photo below) installed. After a lot of calculations, I came up with about 4.5 kWh a month difference with the cooktop installed... almost exactly what the little meter with Power Factor is telling me. So - 2 different data collection methods that match outcomes.
Now, we could quibble over whether an "off" appliance should be drawing any electricity. Regardless of that, this is well within the realm of reasonable, and about 100X (literally) less than I thought with my very misunderstood first reading with my clamp meter.
I hope this helps some folks that consider themselves handy and have some tools like a clamp meter. Don't freak out like I did! Your cooktop is operating quite normally and NOT sucking an enormous amount of electricity when it is off!
A:AnswerThis is super anoything but its a safty feature. If the controls get wet and stay wet for a certain amount of time it can get locked in the d0 mode, if it gets locked in the d0 mode you have to switch the circuit breaker for your kitching off for 30 sec then back on to reset.
If you clean the counter top make sure you put it (child lock) mode so this wont happen.
A:AnswerI went with the "Infinite Circulon Hard Anodized Nonstick Cookware Set", and am very pleased by it. Please note that not all Circulon Hard Anodized Nonstick sets are induction-compatible. "Infinite" and "Symmetry" are, but "Genesis" and "Contempo" are not.
A:AnswerNo, Benz, a 3-wire or 4-wire, single phase, 208 or 240 volt AC, 60-Hz, power supply is required on a dedicated double pole circuit breaker of at least 40 amps for the 30” cooktop, and of at least 45 amps for the 36” cooktop. You can check the link below and see page 7 (Before you make the electrical connection) for reference.
Installation manual:
https://downloadcenter.samsung.com/content/EM/201903/20190314211430975/Induction_Install_NZ30K7880U_NZ36K7880U_DG68-00827A-05_EN-MES-CFR.pdf
Have a great day,
-Ernest-
A:AnswerThank you for reaching out, Rami. We are here to help.
If your cooktop controls are not responding, a few factors can be the following:
• Child lock could be enabled
• Controls can be wet
Please check this link for details.
Electric cooktop panel isn't responsive
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146599027) to help our team pull up your information.
Have a great day.
^Camille
A:AnswerThe cooktop surface on induction cooktops is glass. These cooktops use magnetic effect on steel or cast iron cookware to heat up just the cookware located over that ‘burner’. Only the front trim of a so-called stainless unit is actually steel.
A:AnswerThanks so much for asking, Bpnote20! According to page 19 of the user manual (https://bit.ly/3feRevd) an "L" on the display panel indicates the child lock feature is engaged. Page 21 has more detailed information about the child lock feature, including how to turn it on/off. ^Jecca
A:AnswerHi Sean,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 36" Induction Cooktop with WiFi and Virtual Flame™ - Black stainless steel.
Yes, you can turn on and off the virtual flame. I have shared the user manual link below. Please access the link and turn to pages 17 and 25 for the virtual flame.
https://downloadcenter.samsung.com/content/UM/201904/20190417164055782/NZ36K7880U_DG68-00824A-06_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144484406
Leo
A:AnswerHi Cindy,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 36" Induction Cooktop with WiFi and Virtual Flame™ - Stainless steel.
Yes, more than one pan can be placed on the flex zone plus area. The flex zone plus can accommodate round-shaped pots and pans. I have shared the user manual link below. Please access the link and turn to pages 23 - 24 for instructions on using the flex zone plus and its key features and functions.
https://downloadcenter.samsung.com/content/UM/201904/20190417164055782/NZ36K7880U_DG68-00824A-06_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144638891
Leo
A:AnswerThese induction cooktops are generally a good choice for an electric solution in a net zero home. I would contact the manufacturer for a kwh rating for this model. Of course, it will also depend on how you use it - how many burners at what setting and for how long - few people use these at or near their capacity all that often or for a long period. You’d likely find an electric oven or clothes dryer creates a much higher demand.
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 36" Induction Cooktop with WiFi and Virtual Flame™; if this will fit on your kitchen island as you have a 30" wall oven above. Regarding your concern, this is the measurement of space you need for this cooktop to be installed.
A. 337/8" - 34" (860 mm - 864 mm)
B.191/8” - 193/16” (485.6 mm - 487.6 mm)
C. Min 11/8" (28 mm). Between cutout and the wall behind the cooktop
D. Min 11/2" (38 mm). From the front edge of the cutout and front edge of a countertop
E. Min 1" (26 mm). Distance nearest left and right side combustible surface above cooktop.
F. Junction box or outlet 10" (254 mm) maximum from right-hand side of cabinet
G. Junction box or outlet 15" (381 mm) minimum from bottom of countertop
I recommend you check your installation manual for further assistance. Please go to page 5.
https://downloadcenter.samsung.com/content/EM/201903/20190314211430975/Induction_Install_NZ30K7880U_NZ36K7880U_DG68-00827A-05_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144328074
^Camille
