Questions & Answers

Q: QuestionWill the pedestal from a Samsung WF338AA washer, work with a WF42H5000AW washer

Asked 7 years ago by Anonymous.

• A:Answer Hi there. Yes, since both washer machines are 27" wide, the pedestal should work on the Samsung WF42H5000AW Washer. ^Joan

  Answered 7 years ago by Samsung

  
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Q: QuestionWill this run on an inverter?

Asked 7 years ago by Mamadirt.

• A:Answer Hey Mamadirt. It is not recommended to run these appliances on inverters. ^Joan

  Answered 7 years ago by Samsung

  
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Q: QuestionCan you use freshner in the washers

Asked 7 years ago by Anonymous.

• A:Answer It would be a waste better go with downy unstopables

  Answered 7 years ago by CharlieVerified Purchase

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Q: Questionafter we level the washing machine it continued to shake and move during a spin cycle We put Plywood and the situation is still the same and we don’t know how to deal with this problem(give the advise)

Asked 7 years ago by Vesko.

• A:Answer Hi Vesko, Thank you for bringing this to our attention. Here is a link: https://bit.ly/2yqnOaW that will help you resolve this shaking of your washer. If you don't notice a change after completing these steps, please feel free to contact us via Facebook Messenger: http://m.me/samsungsupport Twitter: https://bit.ly/2pTYDc7 LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- SAMSUNG ^Penny

  Answered 7 years ago by Samsung

  
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Q: QuestionAre the doors on this model reverseable

Asked 7 years ago by Anonymous.

• A:Answer Yes, the doors are reversible

  Answered 7 years ago by ThomasVerified Purchase

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Q: QuestionMy washer stopped in the middle of the cycle and will not finish the spin cycle?

Asked 7 years ago by Anonymous.

• A:Answer 4 possible problems 1 power interruption 2 motor giving up 3 water pump is bad 4 drain tube inside the machine got clog

  Answered 7 years ago by CharlieVerified Purchase

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Q: QuestionWhat is the difference between Washer Model # WF45M5100AW/A2 and WF45M5100AW/A5, why is one A2 and the other A5

Asked 7 years ago by Doug.

Q: QuestionHow much clearance is needed on all sides?

Asked 7 years ago by amma1.

• A:Answer Hello amma1, I have attached a link below to the user manual, you will find more information regarding installation here. http://downloadcenter.samsung.com/content/UM/201802/20180206181434789/BETTER_WF42H5000-DC68-03397A-13_A2.pdf ^Britt

  Answered 7 years ago by Samsung

  
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Q: QuestionIs it a stackable washer?

Asked 7 years ago by karen.

• A:Answer Hello karen, Thank you for reaching out and letting us know your inquiry if this Samsung washer is stackable. We understand that this information may be essential for you. We're here to help. As per checking, yes, this washer is stackable. Thank you, and stay safe! Your Reference Ticket Number: 1144291988 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you use a homemade detergent for this washer?

Asked 7 years ago by cMAND.

• A:Answer Hello cMAND, Thank you for reaching out and letting us know your inquiry about using a homemade detergent for this Samsung washer. We understand that this information may be essential for you. We're here to help. As per checking, your Washer is designed to use high efficiency (HE) detergents. Use high-efficiency detergents such as Tide HE, Wisk HE, Cheer HE, or Gain HE*for best cleaning results. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently, maximizing cleaning. Regular detergent is NOT recommended. Please use HE detergents only. For reference, please see page 26 to know more about the detergent use of this Samsung washer. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144292215 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWill this model fit the pedestal from my wf210anx/xaa?

Asked 7 years ago by sunsethill.

• A:Answer It should. We bought pedestals as an open box item, and put both the new washer and the dryer we .bought at another store on them.

  Answered 7 years ago by fujimamaVerified Purchase

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Q: QuestionShould the debris filter slide out easily? As I turn it counterclockwise, it just clicks and keeps on turning.

Asked 7 years ago by Smiles.

• A:Answer You need to be pushing in as you turn it to disengage the spring. It’s like a child proof pill bottle in a way.

  Answered 7 years ago by Milo

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Q: QuestionCan you change the direction of the door?

Asked 7 years ago by motherdear.

• A:Answer Hello motherdear, Thank you for reaching out and letting us know your inquiry if you can change the direction of the door. We understand that this information may be essential for you. We're here to help. As per checking, this washer does not have a reversible door hinge. For reference, attached is a link to the user manual to know more about the product. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144292323 -Angelica

  Answered 3 years ago by Samsung

  
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Q: Questionwhat size is the opening on this model

Asked 7 years ago by carole.

• A:Answer 15" diameter

  Answered 7 years ago by DaniVerified Purchase

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Q: QuestionIs the door able to open from either side

Asked 7 years ago by Puffy2081.

• A:Answer No, the door is not reversible.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionAs bad as I hate to give Samsung any more of my money I need to know it this will fit on my existing pedestal with a WF330ANW/XAA 01. Our washer actually had smoke coming out of the drum with wet clothes in it. Strange right? Not really, well documented.

Asked 7 years ago by Mike.

• A:Answer Mine did the same thing. And technitions cant seem to find the parts anymore so now I have to buy another one after 10 yrs.

  Answered 6 years ago by Jackson

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Q: Questionhow many minuets does the quick wash cycle take to wash a full capacity 20 pound load of clothes

Asked 7 years ago by Lura.

• A:Answer Times vary depending on serrings. Light soil 26mins. Basic wash 29mins. Heavy Soil 32mins. Heavy Soil with extra rinse cycle is 42mins. All quick wash. Hope that was helpful

  Answered 7 years ago by JahBless007Verified Purchase

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Q: QuestionAfter more than a year of usage, the door is locked after running, only removing all water unlocks door again, is there a permanent solution or work around for this problem? Can BestBuy/Samsung provide support if the product is within two-three years?

Asked 7 years ago by Krishna.

• A:Answer Mine has this problem after 8 weeks, and the service dept. said it’s a control panel issue and not properly draining, you’ll need a tech to service it. If you’re outside of the 1 year warranty, good luck finding service, I can’t even get a tech show up after 2 weeks of trying. Horrible service. Just don’t purchase Samsung anymore.

  Answered 7 years ago by Gabriella85

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Q: QuestionHow much water does a normal cycle use?

Asked 8 years ago by wen765.

• A:Answer 13 gallons compared to 15-18 for a top loader.

  Answered 7 years ago by RJS1Verified Purchase

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