Questions & Answers

Q: QuestionWhat year was this washer made

Asked 3 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. The year that the washing machine was developed was 2014. I have shared the user manual link below. Please access the link and turn to page 38 for the complete specification of the washer. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144465807 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow can J take off the lock button? It stays on always. I have tried unplugging it and no lock. We don't even know how it came on. Thank you!

Asked 4 years ago by johnG.

• A:Answer I'm happy to help with this, johnG! For this model, the child lock feature is engaged/disabled by pressing and holding both the "Soil Level" and the "Spin" buttons at the same time for about 3 seconds. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the door be flipped?

Asked 4 years ago by Anonymous.

• A:Answer Hello there! The door can't be reversed. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this washer have a hand washables cycle?

Asked 4 years ago by Anonymous.

• A:Answer Hello there! This link (https://bit.ly/2PqILeB) has all the available cycles on this washer listed in the product info section. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it work 120V? And also do you have any 120v washer machines?

Asked 4 years ago by Muugii.

Q: QuestionHow much weight can be washed per load?

Asked 4 years ago by RHI.

• A:Answer I'm so glad you asked, RHI! I have this link (https://bit.ly/3at6tPn) to a helpful guide with in depth details about washer load sizes. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow much water does a load use?

Asked 4 years ago by Lynn.

• A:Answer Hi Lynn! The washer is designed to use as little water as possible while still getting your laundry clean and fresh. The washer uses weight sensing technology to determine the amount of water needed for each cycle. I can also provide this link (https://bit.ly/3lQCbZu) that has more information about water usage and the washer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the Samsung Model WF42H5000AW front-loading washer come with a drain hose? I purchased 2 water supply hoses, but did not see any way to purchase a drain hose. The specs say it is not included. All the washers I looked at in stores had one attached.

Asked 4 years ago by John.

• A:Answer Thanks for asking, John! I confirmed with page 11 of the user manual (https://bit.ly/3nABxB8) the drain hose is included with the washer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWasher run continusely For like three hours

Asked 5 years ago by Anonymous.

• A:Answer I'd like to help with this! I recommend following the steps in this link (https://bit.ly/38S7hNF) to help with the washer running continuously. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI am trying to replace a Samsung WF410ANW/XAA - /// Is this unit stackable and will it work with Dryer DV410AEW/XAA?

Asked 5 years ago by NelsonKRT.

• A:Answer Hi NelsonKRT! I checked our parts website (https://bit.ly/2It03nN) and the stacking kit that is compatible with the washer model WF42H5000AW is not compatible with dryer model DV410AEW/XA. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat does LF mean it starts beeping an the letters LF come one when I have it on normal cycle

Asked 5 years ago by Anonymous.

• A:Answer Greetings, Thank you for reaching us regarding the error code on your Samsung washer. We apologize for the inconvenience it may cause you. To help you with this, I will provide you with a link that indicates the user manual to check the meaning of each error code on pages 34-35. Here's a https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf. For further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! Ticket number: 1144475408 ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionI am a renter and was not given an instruction manual for this washer. Somehow I put the child lock on (I think), and now I cannot open the door! What do I need to do? My wet clothes are in there!

Asked 5 years ago by AnnieBee.

• A:Answer Hi there, I can help with that. I have found the Owners Manual to your unit. See link below: https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionJust bought delivery next week WF42H5000AW what accessories do i need so they can install?

Asked 5 years ago by Sbentley2002.

• A:Answer Hi there, I can help with that. Most items needed are included with the machine. The only part that you would need to purchase for a completed install would be anti-slip pads. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this washer stackable with dryer DVE45T6000W?

Asked 5 years ago by Anonymous.

• A:Answer Yes, the dryer can stack on top of the washing machine using the compatible stacking kit (SKK-8K). Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this gas or electric?

Asked 5 years ago by A.

• A:Answer Electric

  Answered 5 years ago by MusigenioVerified Purchase

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Q: QuestionOn the cycles when it inidcated 1.00 is that for one hour washing cycle? My machine seems to cycle the rinse cycle too long or does it twice does this mean something mechanical is going on or electrical going on? Thanks

Asked 5 years ago by Anonymous.

• A:Answer Hi there, I can help with that. There are no issues with the unit. The timer can adjust if there are any complications in the cycle such as an unbalanced load. Your cycle time will start out with 1.00 for one hour and if it could not complete the spin cycle then it will rinse again to redistribute the clothes. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionAm I able to stack the the washer and dryer?

Asked 5 years ago by Lena.

• A:Answer Hello Lena, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if you'll be able to stack this Samsung washer and dryer. We understand that this information may be essential for you to know. We're here to help. As per checking, this Samsung washer is stackable. Below are the matching Samsung dryers for this washer. Electric Dryer: DV42H5000EW/A3 Gas Dryer: DV42H5000GW/A3 Below is the link to the user manual for additional installation information. See pages 12-14. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144348709 -Angelica

  Answered 3 years ago by Samsung

  
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Q: Questiondoes it have a different water level (load level) setting if you want to wash just a little amount of clothes.

Asked 5 years ago by take5.

• A:Answer Hi there, I can answer this for you. You are not able to adjust the water level directly from the control panel. You are able to change the soil level and that will change water level and other functions to make the unit more efficient for a better clean. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionCan a ventles s dryer be stacked on this washer?

Asked 5 years ago by Aloha.

• A:Answer if the vent is on top and not bottom too much heat by the circuit board would not be advisable

  Answered 5 years ago by HankVerified Purchase

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