A:AnswerHello there,
We appreciate your question about when your washer was manufactured. The easiest way is to determine the date of manufacture of the Samsung washing machine according to the nameplate - an information sticker with brief information on the machine that you have.
Thank you for choosing Samsung. Have a great day.
^^Ross
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White.
The year that the washing machine was developed was 2014. I have shared the user manual link below. Please access the link and turn to page 38 for the complete specification of the washer.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144465807
Leo
A:AnswerI'm happy to help with this, johnG! For this model, the child lock feature is engaged/disabled by pressing and holding both the "Soil Level" and the "Spin" buttons at the same time for about 3 seconds. ^Jecca
A:AnswerHi Lynn! The washer is designed to use as little water as possible while still getting your laundry clean and fresh. The washer uses weight sensing technology to determine the amount of water needed for each cycle. I can also provide this link (https://bit.ly/3lQCbZu) that has more information about water usage and the washer. ^Jecca
A:AnswerThanks for asking, John! I confirmed with page 11 of the user manual (https://bit.ly/3nABxB8) the drain hose is included with the washer. ^Jecca
A:AnswerI'd like to help with this! I recommend following the steps in this link (https://bit.ly/38S7hNF) to help with the washer running continuously. ^Jecca
A:AnswerHi NelsonKRT! I checked our parts website (https://bit.ly/2It03nN) and the stacking kit that is compatible with the washer model WF42H5000AW is not compatible with dryer model DV410AEW/XA. ^Jecca
A:AnswerGreetings,
Thank you for reaching us regarding the error code on your Samsung washer. We apologize for the inconvenience it may cause you.
To help you with this, I will provide you with a link that indicates the user manual to check the meaning of each error code on pages 34-35.
Here's a https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144475408
^Rainly
A:AnswerHi there,
I can help with that. I have found the Owners Manual to your unit. See link below:
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Thank you for choosing Samsung. ^Brad
A:AnswerHi there,
I can help with that. Most items needed are included with the machine. The only part that you would need to purchase for a completed install would be anti-slip pads. Thank you for choosing Samsung. ^Brad
A:AnswerHi there,
I can help with that. There are no issues with the unit. The timer can adjust if there are any complications in the cycle such as an unbalanced load. Your cycle time will start out with 1.00 for one hour and if it could not complete the spin cycle then it will rinse again to redistribute the clothes. Thank you for choosing Samsung. ^Brad
A:AnswerHello Lena,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if you'll be able to stack this Samsung washer and dryer. We understand that this information may be essential for you to know. We're here to help.
As per checking, this Samsung washer is stackable. Below are the matching Samsung dryers for this washer.
Electric Dryer: DV42H5000EW/A3
Gas Dryer: DV42H5000GW/A3
Below is the link to the user manual for additional installation information. See pages 12-14.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144348709
-Angelica
A:AnswerHi there,
I can answer this for you. You are not able to adjust the water level directly from the control panel. You are able to change the soil level and that will change water level and other functions to make the unit more efficient for a better clean. Thank you for choosing Samsung. ^Brad
