Questions & Answers

Q: QuestionWhy this Unit have Dryer / Washer In the front when Is only a Washer ?

Asked 4 years ago by Tanta.

• A:Answer Hello Tanta, the dryer can be operated from the washer when units are stacked using DV-MCK accessory (sold separately). You can view directions for this feature in the user manual on page 34 (https://bit.ly/2Zy6Xkb). Thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy is my new washer moving everywhere??? What can I do?

Asked 3 years ago by P.

• A:Answer Hi P, Thank you for sharing your experience with us. About your washer moving everywhere. Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or huge amount of laundry is in the washing machine. If you just got your front load washer, but didn't remove the shipping bolts, then it will shake a lot. You'll also see some small vibration at the beginning of a cycle as it's weight sensing. https://www.samsung.com/us/support/troubleshooting/TSG01001016/ 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) 4.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number:1144242335 Thank you for choosing Samsung. ^Ross

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this washer compatible with the WHP1500S drawer? Thank you!

Asked 3 years ago by Russ.

• A:Answer Thanks so much for asking, Russ! I was not able to locate a Samsung pedestal model WHP1500S. However, I do have this washer listed as compatible with the pedestal model WE402NV/A3, and the riser model WE272NV/A3. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes anyone know how to exit demo mode on this model? I accidentally entered the mode and cannot seem to exit it.

Asked 3 years ago by Exin.

• A:Answer Unplug for 15 min and washer will reset

  Answered 3 years ago by Anonymous

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Q: QuestionI probably missed it,but is the drums interiors stainless steel?

Asked 4 years ago by Meandyou4ever.

• A:Answer The drum is stainless steel on the washer. Dryer is some kind of ceramic coated.

  Answered 4 years ago by TheKrackaVerified Purchase

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Q: QuestionMy washer suddenly can’t unlock the door and we already did the factory reset, drained it and opening the top and see if there is a lever to pull for emergency opening the door and we couldn’t fix it at all. Help please tell us what to do!!!!

Asked 1 month ago by Sam.

Q: QuestionWhy does this washer make a clicking sound during the spine cycle? Only had it for over a year.

Asked 2 years ago by David.

• A:Answer Are you allowing your washer to dry properly after finishing your laundry? Leaving the door ajar prevents the seals from wearing down as quickly and prevents mildew growth and rust from forming the rear main bearings. If the clicking becomes a long whining screech then you know your bearing went bad. Reason this could happen? overloading the washer to many times.

  Answered 3 months ago by IVANMVerified Purchase

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Q: QuestionClean drain filter msg.. I’ve watched the videos and done it seemingly correct. Remove cap from hose, drain water, clean filter and replace. Put hose back correctly and close. Still get clean drain filter message over and over? Why?

Asked 2 years ago by Washer.

Q: QuestionWhat is the matching dryer to this washer?

Asked 2 years ago by Dadorak.

• A:Answer Hi there, Here are the matching dryers for the washer. DVE45A6400W DVG45A6400W Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen this washer is on spin it sounds like a jet engine, so load we can’t hear each other talk. It does this regardless of the spin speed. Shipping bolts have been removed. Any suggestions?

Asked 2 years ago by GregH.

Q: QuestionI purchased one of these in November of 2018. October 2022, I heard a loud pop as the machine was running. Local appliance tech came out and diagnosed the control board as shot - yellow haze in the plastic. Affordable remedies?

Asked 2 years ago by Echoes.

Q: QuestionCan this be paired with the dve53bb8900d dryer?

Asked 2 years ago by Anonymous.

Q: QuestionHow do you start and stop a cycle? So far I'm only able to view a cycle but not modify it or start it

Asked 2 years ago by App.

• A:Answer I went online and found a manual by putting in my model number

  Answered 2 years ago by MichelJVerified Purchase

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Q: QuestionThe washer does not seem to turn on, I’ve checked power to the outlet and everything is fine- the dryer works fine (located in the same room). What can be the issue?

Asked 3 years ago by Power.

• A:Answer Hi Power, Please accept our hearty regards, and thanks for writing a review. Let me provide an answer to this. Your washer and dryer will typically share the same circuit, although electric dryers require a 240V outlet that a washer cannot use. Do not have any other devices on the same circuit as the washer and dryer Check with a qualified electrician or service person if you are not sure about the grounding. Here's a troubleshooting link about the Samsung washer power issues. https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, please provide this reference number 1145122845. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you turn on the cycle from your phone or google device. So far I have been able to pre-program from my phone? Thank you

Asked 3 years ago by Features.

• A:Answer Hi Features, Connectivity with Samsung home appliances is the next generation. We are glad to help with your question about operating the washer remotely. Yes, you can start a function remotely using the SmartThings app installed on your phone or device. Please refer to pages 44, 46, and 47 of the user manual I have shared below for instructions and important notes. https://downloadcenter.samsung.com/content/UM/202207/20220701095051875/A1-WF6400-MD_SimpleUX_UM_DC68-04006Z-01_EN_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145086771, it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionSince it comes with the drain hose, what is the length of the hose? I’m seeing if I need to buy a longer one prior to install!

Asked 3 years ago by Jenn.

Q: QuestionDoes this washer have a light when you open the door.

Asked 3 years ago by Bassman.

• A:Answer Great question, Bassman. This model does not have a light inside when the doors are opened. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionMy washer leaks water from the front of the machine. Also the washer sometimes does not turn offthe water when the cycle is finished. What to do?

Asked 3 years ago by Momdewwormv.

• A:Answer There is a small filter on the bottom front of the machine. If you have pets check it for hair or just it being clogged it tends to leak a little if its clogged just wash it out like once a month or so and it wont do that. Hope this helps

  Answered 3 years ago by Loki

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Q: QuestionIs this washer considered eco friendly?

Asked 3 years ago by GodSister.

• A:Answer Yes

  Answered 3 years ago by GrandpaPeteVerified Purchase

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