Questions & Answers

Q: QuestionWill this washer stack with my old dryer :https://www.bestbuy.com/product/samsung-7-5-cu-ft-10-cycle-fingerprint-resistant-gas-dryer-with-steam-black-stainless-steel/J3ZYGC3Y5H

Asked 2 months ago by Anonymous.

• A:Answer Greetings! Yes, this Samsung washing machine is compatible with a stacked installation with the Samsung dryer model DVG45N5300V using the stacking kit model SKK-8K. Leo

  Answered 2 months ago by Samsung

  
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Q: QuestionHow to connect this product to the Samsung app it says it's a smart washer but the Samsung washer dryer app is out of date and it says it can't connect to Samsung SmartThings app

Asked 3 months ago by ew2008.

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. This washer model has a "Smart Care" feature, which enables you to check the status of the washer using a smartphone. For instructions on using the app on the washer, please refer to page 41 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151794192) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat is needed for hookup? Hoses, vent tubes etc? Or are they all included??

Asked 3 months ago by rboegh.

• A:Answer Hi Rboegh, To better assist you with your inquiry on this washer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat side are theplugs on both washer and dryer ?

Asked 3 months ago by Annie.

• A:Answer Hi Annie, The power cord on this washer model is located at the back right corner. We would love to speak with you to learn more about the dryer model you have in question. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151774275) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionIs this unit gas?

Asked 3 months ago by Shanna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer No it's electric

  Answered 3 months ago by TheresaJVerified Purchase

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Q: QuestionWhat is distance between front and back legs?

Asked 4 months ago by Gypsy1352.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Roughly 24 inches

  Answered 3 months ago by MiguelS

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Q: QuestionCan I order online for delivery?

Asked 4 months ago by JWOUTLAW.

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store about your inquiry. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionI want to change the default cycle when I turn on the machine. Previously this was called "My Cycle" or it remembered what cycle I did previously. Is there a process to update it? If not, is that an option on any Samsung machine?

Asked 5 months ago by Nancy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Hi Nancy, Yes, you may download a cycle using the SmartThings app. Below is the link to the user manual; kindly go to page 41 for instructions. User manual. https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf Thank you and have a great day! -Ricardo

  Answered 5 months ago by Samsung

  
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Q: QuestionCan it be installed to normal drain height, but 8’ lateral drain distance.? Location is 8’ to right of drain box. Thanks.

Asked 5 months ago by Romo.

• A:Answer Hi there, Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionIs there a setting for deep fill and soak?

Asked 5 months ago by Anonymous.

• A:Answer Greetings! No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines. This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins. Leo

  Answered 5 months ago by Samsung

  
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Q: Questiondo I need to buy a kit to stack my washer and dryer

Asked 5 months ago by Anonymous.

• A:Answer Greetings! Yes, a compatible stacking kit is required to stack a compatible Samsung dryer with this Samsung washing machine model. The correct stacking kit for this washer and its matching dryer is model SKK-8K. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat is hose the in and the out hose Capable with this washer

Asked 7 months ago by Johanna.

• A:Answer Hi Johanna, We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist you with finding a compatible hose for your unit. They can verify the availability of the parts and accessories for the appliance. You may also contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionThis machine comes with washer and dryer like two saprete.washer and dryer

Asked 7 months ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer This is just washer. No drying function.

  Answered 6 months ago by RobertKVerified Purchase

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Q: QuestionI have a Samsung WF448AAP washer that I need to replace. It has a pedestal that I would like to use with this new washer. Are they compatible?

Asked 8 months ago by demonreader.

• A:Answer Hi there, We would like to speak to you directly to get the model number of the pedestal and see how we can effectively assist you.   Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150366729), to help our team pull up your information. Have a great day! ^Rodel

  Answered 7 months ago by Samsung

  
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Q: QuestionI have detergent sheets from Cleanomic called Earthwash. Could I use these straight into the drum or should I place it in the powder detergent drawer?

Asked 8 months ago by zizigirl.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer For heavily soiled clothes, you should first dilute the powder detergent in water and then add it to the drum with the clothes. For delicate clothes, you should use liquid detergent using the designated dispenser.

  Answered 7 months ago by MelPR

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Q: QuestionWill pedestal we402nw work for these units?

Asked 8 months ago by Sam.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Yes, Sam, this pedestal model WE402NW/A3 is compatible with this washer. Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: QuestionWhy does the washer all off. A sudden doesn’t automatically unlock the doo4 & I have to do it manually.

Asked 9 months ago by Yanna.

• A:Answer Hi Yanna, Kindly check if the child lock of your washer is deactivated. Here is the user manual; kindly go to page 39 for a guide on how to unlock the child lock feature of the washer. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf Thank you and have a great day! -Ricardo

  Answered 9 months ago by Samsung

  
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Q: QuestionWill it fit on top of pedastal model # WE357A8W/XAA

Asked 9 months ago by Pete.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Hi Pete, No, this Samsung washing machine model is compatible with the Samsung pedestal model WE402** and the Samsung riser model WE272**. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionDo I need hot water source for this machine or just the cold water is enough. Does the machine has internal heater for water temperature?

Asked 9 months ago by Helen.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer You need hot water source.

  Answered 8 months ago by CarlosT

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