Questions & Answers

Q: QuestionCan this dryer be controlled using a smartphone app?

• A:Answer No, this dryer is not app-controlled.

Q: QuestionCan a king size comforter fit in this washer?

Asked 5 years ago by Anonymous.

• A:Answer Yes, but nothing else, just the comforter.

  Answered 5 years ago by MamafreenVerified Purchase

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Q: QuestionWhat pedestals are compatible with this dryer?

Asked 5 years ago by Jodie.

• A:Answer Do you have ther diferent color

  Answered 5 years ago by Fredy

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Q: Questionare they stackable

Asked 5 years ago by denise.

• A:Answer Hi there, I can answer that for you. Our Samsung Front Load Washers all have the option to stack. If you stack, you will need to also purchase a staking kit to secure the two units together. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI rec'd my washer yesterday, 12/5. Did my 1st medium load, while the machine was spinning, the whole washer was shaking heavily....I had a few things on top and they were thrown off the machine. I thought it had a vibration protection. Why???????

Asked 5 years ago by MaryB.

• A:Answer Hi MaryB! Since your washer was just installed, checking for the shipping bolts would be my recommended first step. This link (https://bit.ly/2SZYaB3) can walk you through how to do this, as well as how to check any of the other possible causes for the shaking you're experiencing. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan I add a garment mid cycle?

Asked 5 years ago by Donfar7.

• A:Answer Hi there, You can add clothes midway through the cycle but it will take time. You will have to pause the cycle and wait until the drum is not moving. The door will then unlock and you will be able to add garments. The unit will weight sense again and determine if it needs more water then continue the cycle. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the door on this Samsung front-load automatically swing and rest wide open in everyone's way like on their old front load washers, or will the door rest near the opening, but cracked open enough allowing it to dry and not mildew?

Asked 5 years ago by Mikey63.

• A:Answer I think it depends partially on the leveling of the machine, but my door will “rest” in the open position without swinging all the way open.

  Answered 5 years ago by ApplePlusVerified Purchase

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Q: QuestionWhat are the outside measurements of this washer?

Asked 5 years ago by Anna.

• A:Answer Hi there, I can answer that for you. The dimensions of this washer are as follows: Product Height-38 3/4 inches Product Width-27 inches Product Depth-31 3/8 inches Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this 120 v or 240 v

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer 240v

  Answered 5 years ago by PaponeteloVerified Purchase

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Q: QuestionWhat is the warranty of the machine?

Asked 5 years ago by Anonymous.

• A:Answer 1 year for part and labor. 10 year for motor only

  Answered 5 years ago by Kei3

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Q: QuestionIs this dryer gas or electric?

Asked 5 years ago by GVad.

• A:Answer Electric

  Answered 5 years ago by JudithVerified Purchase

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Q: QuestionI spoke to an agent at Samsung who said this is a 120 Volt, and the plug came with it. I have a email of the chat transcript. Now I see Brad from Samsung answering a question on here 4 days ago saying it's 240 Volts. Both Websites say 120V? WHICH IS IT?!

Asked 5 years ago by Shakespeare.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer 240V. You will need to purchase the correct dryer cord, newer construction uses a 4 prong, older a 3 prong. Check your existing dryer outlet for the type you need. This unit accepts both and has a small wiring diagram to help with proper installation.

  Answered 5 years ago by SpazzCat74

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Q: QuestionWhich way does the door open ?

Asked 5 years ago by Nes.

• A:Answer Hi Nes! If you are looking at the front of the washer, the door hinge would be to your left and the opening to your right. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this dryer 4 prong or 3 prong?

Asked 5 years ago by Nonono.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi there, I can answer this for you. Our Samsung Electric Dryers do not come with power cords. You will purchase this from your retailer at the time of purchase. You will choose between a three or four pronged cord depending on your 240 V outlet. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI took 1 bolt out of back of washer to be able to use more of the electrical cord to plug washer in . Put bolt back in and used washer once and vibrates like crazy. Is it possible something in side the back of washer fell off when I took the bolt out?? Th

Asked 5 years ago by Barelyused.

• A:Answer Are you referring to the shipping bolts? Those need to be removed before using the machine. A front-load washing machine uses a suspension system to support the washtub while it agitates and spins, but the system isn't designed to withstand the strain of moving. The shipping bolts keep the tub secure during a move and reduce the amount of vibration that could damage the suspension.

  Answered 5 years ago by Anonymous

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Q: QuestionDoes this dryer have a side venting option? If yes, which side, as you are facing the back of the dryer, does it vent from?

Asked 4 years ago by Amy.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Thanks so much for asking, Amy! Our electric model dryers are able to be vented one of four ways: through the back, either side, or bottom. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this 110 or 220 volt dryer

Asked 4 years ago by Tommy.

• A:Answer Thanks for asking, Tommy! Because this is a gas model, I have the electrical requirements listed as 120V / 60Hz. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy is there no light inside when opening the door?

Asked 5 years ago by am45.

• A:Answer Thanks for asking, am45! This model does not have an internal drum light. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan I stack the washer and dryer on a base?

Asked 5 years ago by Anonymous.

• A:Answer Yes! Dryer on top of washer, nothing in between but a set of clamps hold together (sold separately).

  Answered 5 years ago by StackableVerified Purchase

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