Questions & Answers

Q: QuestionI have an older pedestal, Is it compatible to my existing WE357A7W pedestal? Will it fit and sit nicely?

Asked 9 months ago by Iman.

• A:Answer No, Iman, the pedestal with model WE357A7W is not compatible with the washer, as the compatible pedestal would be WE402NW/A3. Have a great day. ^Camille

  Answered 9 months ago by Samsung

  
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Q: QuestionI have a Samsung WF448AAP washer that I need to replace. It has a pedestal that I would like to use with this new washer. Are they compatible?

Asked 10 months ago by demonreader.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, We would like to speak to you directly to get the model number of the pedestal and see how we can effectively assist you.   Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150366729), to help our team pull up your information. Have a great day! ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionDuring a delivery, will they bring it downstairs in my home if I have it delivered or do I have to bring it downstairs myself.

Asked 10 months ago by Peng.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Dear Best Buy clients, To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionCan you vent the dryer on the bottom underneath of the unit?

Asked 10 months ago by Sue.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Sue, Yes, this Samsung electric dryer model can vent through the bottom using the vent kit model DV-2A, but only when it is unstacked. Bottom venting is not possible when the dryer is stacked. Leo

  Answered 10 months ago by Samsung

  
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Q: QuestionWhy does the washer all off. A sudden doesn’t automatically unlock the doo4 & I have to do it manually.

Asked 11 months ago by Yanna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Yanna, Kindly check if the child lock of your washer is deactivated. Here is the user manual; kindly go to page 39 for a guide on how to unlock the child lock feature of the washer. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf Thank you and have a great day! -Ricardo

  Answered 11 months ago by Samsung

  
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Q: QuestionIt is taking a very long time for clothes to dry. I had an older model, of the same Samsung Dryer, and there was a water reservoir that I would pull out, and drain. This unit does not have that. How do we get rid of water that is removed, from the clothes

Asked 11 months ago by Korey.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer With both my prior Samsung washer and dryer, which I had for about 5 years and the current set don't have an of these issues. The clothes dry in the default 42 minutes.

  Answered 11 months ago by PHILIPGVerified Purchase

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Q: QuestionWhat year ?

Asked 1 year ago by Anonymous.

• A:Answer 2025

  Answered 11 months ago by JINWOOBVerified Purchase

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Q: QuestionI have the 4.5 Samsung stackable washer I ordered the 7.5 stackable dryer will it work? Or do I need to order 4.5 it seems same size except capacity

Asked 1 year ago by Salon.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Salon, Thank you for your question regarding stacking compatibility between your Samsung washing machine and the Samsung dryer model. Yes, these two appliances can be stacked, provided you use the Samsung stacking kit model SKK-8K. Compatibility depends on the stacking kit, and the SKK-8K is specifically designed to work with both models. Leo

  Answered 1 year ago by Samsung

  
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Q: Questionwill this pedestal work? WDPAW. SINO:007KW)) 165

Asked 1 year ago by em.

• A:Answer Hi there, Here is the link for the compatible pedestal with this washer model WF45T6000AW. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149408170), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionAre there any front load washers with the door hinge on the right when facing the unit?

Asked 1 year ago by TIJERASMIKE.

• A:Answer Hi there, No, the door hinge on a Samsung front-load washer is typically fixed on the left side. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it possible to reverse the door swing on this front load washer model?

Asked 1 year ago by Maria.

• A:Answer Hi there, No, the washer's door is not reversible. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWill this dryer run on propane

Asked 1 year ago by Anonymous.

• A:Answer Hello there, Yes, this dryer model can use propane. However, the unit must be converted first by a qualified service technician. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washer have an extra water option? Can I add extra water to any cycle?

Asked 1 year ago by WashingQueen21.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, No, the washer detects the weight of the clothes and automatically adjusts the optimal water level. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: Questionis this dryer considered a long vent dryer or what is the vent distance for this dryer

Asked 1 year ago by cojacq8888.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi there, No, this dryer is not a long vent dryer. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I put blankets in this

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Yes, as long as the blankets are 6.6 pounds or less. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIgnore last question from lArle. Gave wrong model for washing machine. New question: can stackable Samsung dryer Model: DVE45T6000WSKU: 6415796 be stacked on top of washer WF210ANW/XAC?

Asked 1 year ago by lArle.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Greetings, No, this model of washer, WF210ANW/XAC, is not compatible with this dryer. The compatible washer with the DVE45T6000W is the washer model WF45T6000AW. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionCan we stack the dryer model DVE45T6000W on top of DV210AEW/XAA? The DV210 has same outside dimensions except for 1 1/4 inch shorter in depth.

Asked 1 year ago by LArle.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Greetings, This model of dryer, DVE45T6000W, cannot be stacked with the DV210AEW/XAA model of washer. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it have box for storage

Asked 1 year ago by Phillip.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Phillip, No, box storage is not included with this model of washer. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionLooking for the Samsung washing machine and dryer set in PLATINUM with CHAMPAGNE trim. Do you have this color?

Asked 1 year ago by VKCAKC.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, The platinum with champagne trim is not a colour option available for this model. Please see the colour option for the model on the product page on the upper right section under the Key features section. Product page https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148934129) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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