Questions & Answers

Q: QuestionWhich Samsung washing machine is stackable with this model

Asked 1 year ago by Ses.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi Ses, To see the list of matching washers stackable with the dryer, please see page 1 of the spec sheet for the details. Spec Sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVG45T6000W_V6.pdf Please get in touch with us via one of the following options for further assistance: 1. Customer Care: 1-800-726-7864(1800-SAMSUNG) 2. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 3. Facebook Messenger: http://m.me/Samsungsupport 4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Please provide us with this reference number (1147188925) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionHow many decibels is this dryer?

Asked 1 year ago by Tadhg.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi there, The product doesn't have a decibel rating compared to other appliances. To help keep the noise level low, please consider the following tips: What noises does your dryer make, and how can you improve it https://www.youtube.com/watch?v=86vxZamgYwQ&t=11s Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147169722) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDo you pick up old dryer when delivering a new one?

Asked 1 year ago by SR.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this model be wall mounted

Asked 1 year ago by Akdo.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hello Akdo, We would love to discuss the wall mounting of the dyer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147168803) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes washer come with hose and all parts or do I need to buy anything separately?

Asked 1 year ago by Jen.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Jen, Other than the water hoses, the washer comes complete and ready to use. PLease see page 16 of the manual for the parts included and needed for the washer. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147150421) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the Drain hose included if yes then how long is the drain hose. if not then which drain hose to buy, will the best buy installation team bring it with them.

Asked 1 year ago by Bilal.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Bilal, Yes, the drain hose is included with the washer. Please see page 12 14 under the "Unpacking your washer " on the "Caution section 2nd bullet and page 24 for the "Connect the drain hose" for the details in the manual. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147138203) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: Questionwhat is the voltage and hertz frequency on the washer as well as the dryer

Asked 1 year ago by Pat.

• A:Answer Hi Pat Thank you for reaching out to us regarding the voltage and hertz frequency specifications for the Samsung washer and dryer with model number WF45T6000AW. Your inquiry is important to us, and we appreciate the opportunity to provide you with comprehensive information. The washer functions at a standard hertz frequency of 60 Hz, which is common in most North American households. Please see the details under the specs section of the product page link below. Specs: https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/#specs The dryer component of the Samsung WF45T6000AW model also operates at 120 volts, consistent with the washer's voltage. Hertz Frequency: Similar to the washer, the dryer functions at a frequency of 60 Hz. Should you need more assistance, please feel free to get back to us with the dryer's model number via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147133482) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this be stacked with my current dryer, model number DV42H500 EW

Asked 1 year ago by JenniferB.

• A:Answer Yes, I see no problem in stacking this front load washer model number to the dryer model number DV42H500 EW one on top of the other to save space.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan I wash a 3x12 runner light weight rug thru my washer

Asked 1 year ago by Estella.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Absolutely, it will come out beautiful.

  Answered 1 year ago by JohnH

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Q: QuestionCan a GE dryer be stacked on top of this washer GE Dryer is /model GFD45ESPK0DG IS 27 INCHES WIDE AND 28 INCHES DEEP. If not can, you recommend a washer that would work. Don't want another GE as it broke after 6 years

Asked 1 year ago by Shelly.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Shelly, Our Samsung washers and dryers are designed to stack with their corresponding pairs. The matching dryers for this washer model are DVE45T6000V/A3 (electric) and DVG45T6000V/A3 (gas), which can be stacked with the SKK-8K stacking kit. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146987898) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionI have a new set of stainless hoses, is there a way to get the Delivery with haul away and not have to pay for the installation/hoses from Best Buy?

Asked 1 year ago by DonC.

• A:Answer Hello DonC, To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your inquiry about the installation process and delivery with the haul-away package available for the washer. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this a stackable unit?

Asked 1 year ago by desmond.

• A:Answer Yes it can. You will need to purchase a stacking kit.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDryer will not start but lights come on and can’t change them

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello there, We know how you feel about your dryer that won't start. Let us help you. Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details. The Samsung dryer turns on but doesn’t start or spin. https://www.samsung.com/us/support/troubleshooting/TSG01001987/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146942195) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this have a dryer that I can put on top of it for the same price

Asked 1 year ago by Anonymous.

• A:Answer Good day, The matching electric dryer, which costs the same as the washer, is 7.5 cu. ft. White Electric Dryer with Sensor Dry (DVE45T6000AW/A3). The suitable stacking kit for the units is SKK-8K. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the weight (with water) of the washer?

Asked 1 year ago by kennyh.

• A:Answer Hi Kennyh, The weight of the washer with water depends on the type of load of each cycle. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. Please ensure that you select the appropriate cycles and settings for the type of load you are washing. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this dryer control from washer controller

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, No, This dryer model does not have a multi-control feature for you to be able to control the dryer from the washer using a multi-control and stacking kit. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it true that the washer will have a bad odor after used can the washer and dryer go side to side

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi ChrisM, No, with proper maintenance, the washer will stay clean and smell fresh. You can also set up the washer and dryer side-by-side for easier access. I have shared the proper cleaning guide for the washer. You may also watch the YouTube videos and click on the hyperlinks for additional help. How to clean your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI just purchased a washer and dryer Front load Samsung 4-5cubic Is it true that the front load washer have a bad order if so why?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Thank you for choosing Samsung appliances. Let's help you with your query. We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146917236, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI am seeing that drain hose is not included is this true. If so where can I get a compatible one?

Asked 1 year ago by Javy1900.

• A:Answer I ordered it with the install package and everything came included for the installation.

  Answered 1 year ago by AnonymousVerified Purchase

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