Questions & Answers

Q: QuestionWhat is the weight (with water) of the washer?

Asked 2 years ago by kennyh.

• A:Answer Hi Kennyh, The weight of the washer with water depends on the type of load of each cycle. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. Please ensure that you select the appropriate cycles and settings for the type of load you are washing. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionIs it true that the washer will have a bad odor after used can the washer and dryer go side to side

Asked 2 years ago by Anonymous.

• A:Answer Hi ChrisM, No, with proper maintenance, the washer will stay clean and smell fresh. You can also set up the washer and dryer side-by-side for easier access. I have shared the proper cleaning guide for the washer. You may also watch the YouTube videos and click on the hyperlinks for additional help. How to clean your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ Have a great day! Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionI just purchased a washer and dryer Front load Samsung 4-5cubic Is it true that the front load washer have a bad order if so why?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Thank you for choosing Samsung appliances. Let's help you with your query. We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146917236, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow much does a pedestal cost for a Samsung 4.5 cubic ft

Asked 2 years ago by Rory.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer 279.00

  Answered 2 years ago by RebecaSVerified Purchase

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Q: QuestionI am seeing that drain hose is not included is this true. If so where can I get a compatible one?

Asked 2 years ago by Javy1900.

• A:Answer I ordered it with the install package and everything came included for the installation.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this washer have load sensing technology to reduce water usage on small loads?

Asked 2 years ago by Washerquestion.

• A:Answer Greetings, Yes, this washer has a feature that can detect the load size of the laundry and adjust the water level accordingly. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionCAN I BUY PEDITALES FOR THESE

Asked 2 years ago by mary.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer yes

  Answered 2 years ago by RebecaSVerified Purchase

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Q: QuestionDoes this have a 4 prong power cord?

Asked 2 years ago by Toniscully.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Hi Toniscully, No, this washer comes with a three-prong power cord. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionHow high is the pedestal?

Asked 2 years ago by Jr.

• A:Answer Hi Jr, The height of the pedestal is 14 3/16 inches. You can check the specifications of the pedestal at the link below. https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the washer come in both left hinge or right hinge opening

Asked 2 years ago by Anonymous.

• A:Answer Greetings, No, reversible doors are not standard on every Samsung washer. There's no need to worry about the spaces in your laundry area because every Samsung dryer that matches the washer comes with one. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWe live in Texas where it get extremely hot. Our connections are in the garage is it ok to have the smart w/d there or does it need to be in a climate controlled laundry room.

Asked 2 years ago by JD.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Yes..if its extremely hot your motor works harder..my opinion.

  Answered 2 years ago by Harrisk

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Q: QuestionCan I purchase a washer/dryer combo using debit card installments?

Asked 2 years ago by Warchild67.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer Yes

  Answered 2 years ago by Harrisk

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Q: QuestionHi where do I put the tide pods

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Greetings, If you will be using pods on the washer, you need to put them directly in the tub. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionIs it a 3 Prong?

Asked 2 years ago by Anonymous.

• A:Answer Greetings! Yes, this Samsung washing machine model is equipped with a three-prong power cord. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this a washer and a dryer

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer No, they have both in this style but it is not sold as an all one.

  Answered 2 years ago by PiaMVerified Purchase

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Q: QuestionDo your installers do stacked appliances?

Asked 2 years ago by Teresa.

• A:Answer Dear Bestbuy clients, We know that you desire flawless stacking between your washer and dryer. Let us help you. If you are thinking of doing the washer and dryer stacking yourself, please watch the entire video at the link below. https://www.youtube.com/watch?v=FGOXryTTr78 Please note that an SKK-8K stacking kit is required for your washer and dryer. You can purchase from our authorized distributor for Samsung parts and accessories at the link below. https://samsungparts.com/products/skk-8k Should you still desire authorized personnel to stack your appliances, please contact the BestBuy customer service department at (888) 237-8289. Call us any time, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDo these washers come with drum (interior) light?

Asked 2 years ago by jtkgy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Not that I found, but still exploring all the details with this washer.

  Answered 2 years ago by RobertCVerified Purchase

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Q: QuestionWhat kind of prong comes with this? Do I need a special kind of outlet?

Asked 2 years ago by AngelaB.

• A:Answer Angela, the washer comes with a 3-prong power cord to ensure proper grounding. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: Questioncan i run the dryer from washer controls

Asked 2 years ago by manypenny.

• A:Answer no

  Answered 2 years ago by BeckerAVerified Purchase

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