A:AnswerHi there Becca! Currently this model is only available without an agitator. However, we do have the following model options that do have an agitator: WA40A3005AW/A4, WA44A3205AW/A4, WA44A3405AV/A4, WA44A3405AW/A4, WA44A3405AP/A4. ^Jecca
A:AnswerThanks for asking, TravisM! This model has a Pre-Soak option you can select. When selected, the Pre-Soak feature adds 18 minutes of soaking time at the start of the wash cycle for better stain removal. ^Jecca
A:AnswerI also read that when I was shopping for washer and dryers. Note that the basket/drum does not raise and the drum is far from shallow. I’m 5’3” and I had to buy a step stool to empty my washer. I bought this in June and really like it however I’m short and I wouldn’t recommend if your not stable on the feet or afraid of step stools. Very important for a short statue.
A:AnswerNeither, you have to purchase the correct one that works with your present outlet. The installers, in my case, had both with them and connected the proper one.
A:AnswerHi Ariel,
I can understand how that would feel like a waste, both in terms of your time and resources. Let us help you with your washing machine.
The minimum recommended load weight for your washing machine is 3 pounds. I have shared a Samsung link below to help with providing information about load weight.
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
In addition, if your washing machine provides a code, please visit the link shared below. There are three scenarios to choose from, select the most appropriate scenario for your situation.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshoot/TSG10000997
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147963669 to help our team pull up your information.
Leo
A:AnswerHello there,
We know how important a working appliance is at home. We're here to help with your washer.
We'd be delighted to speak with you directly to provide assistance and discuss our options.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147538130) to help our team pull up your information when you message us.
Thank you.
-Kimberly
A:AnswerWe aim to provide you an easy and hassle-free experience with your washer, Ernie. Let us have your washer taken care of.
To fix your washer, please follow the links and hyperlinks and watch the instructional video. If the problem persists after completing the recommended steps, click "NO, I NEED MORE HELP" for further assistance.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146553525, to help our team pull up your information when you message us.
Have a great day.
-John
