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Questions & Answers

Your price for this item is $1,999.99
The comparable value price is $2,789.99
Page Showing 1-20 of 23 questions
  • QuestionCan you use pods in this unit?

    Asked by Anonymous.

    • Answer Greetings! Yes, Laundry PODs are compatible with the Samsung Bespoke AI Vented Washer/Electric Dryer Combo. This model even includes a dedicated cycle specifically designed for use with Tide PODs. Leo

      Answered by Samsung

  • QuestionHow does the Vented drying work? Do I need a vent that goes outslide like the reguiar dryers?

    Asked by Jenny.

    • Answer Yes, the vented model needs a traditional vent that directs the hot air outside. This helps the drying speed on this unit be faster than the drying speed on the ventless. This also runs on 220 volt plug versus the ventless version on 110 volt. We are very happy with the performance after a couple months.

      Answered by Anonymous

  • QuestionCan free and clear washing powder or powdered detergent be used? I saw something about having to use tide pods. We have sensitive skin and need to use sensitive detergent. Specs say 2 dry cycles. Is there a timed dry? What does geek protection include?

    Asked by Donna.

    • Answer Hi Donna, Most of the detergent will work on the washer; it only depends on what the detergent is made of. The dryer has different cycles, and you can also set timers on it. Here is a link to the user manual; kindly go to page 47 for a guide on what the correct detergent is and how to use it, and go to page 55 to learn more about dry cycles and how to set the timer. User manual. https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150198781) to help our team pull up your information when you message us. Thank you. -Ricardo

      Answered by Samsung

  • QuestionWhat hoses does this unit come with? And what does Best Buy Provide? I already have an AIO ventless, so need to know what additional parts to buy.

    Asked by MooseKnuckle.

    • Answer Greetings! Thank you for your question regarding the Samsung All-in-One washer and dryer model. Please note that the water inlet hoses (hot and cold) and the power cord are sold separately. However, the unit does include a drain hose. For specific information on what accessories are provided with this model by Best Buy, we recommend contacting Best Buy’s customer service at (888) 237-8289. They are available 24 hours a day. Leo

      Answered by Samsung

  • QuestionDoes the dryer cycle have steam and /or wrinkle release settings?

    Asked by Mary.

    • Answer Hi Mary, Yes, this washer-dryer combo set features both a steam function in its wash cycles and a Wrinkle Prevent setting for its drying cycles. Have a great day. -John

      Answered by Samsung

  • QuestionIS THE WASH/DRY CYCLE ONLY AVAILABLE OR CAN YOU DRY ONLY OR WASH ONLY FOR THAT MATTER?

    Asked by DRYONLY.

    • Answer There are different options available. You can select wash and dry togther or wash alone and dry alone

      Answered by Anonymous

  • QuestionCan you use laundry beads in the wash with this washer and dryer ?

    Asked by Bella.

    • Answer Hi Bella, No, laundry beads cannot be used in this washer and dryer combo. Thank you and have a great day! -Ricardo

      Answered by Samsung

  • QuestionWhere can I find a pedestal that is compatible? I am unable to get the one at the store for pick up or delivery.

    Asked by Anonymous.

    • Answer I had one custom made . It hasn’t arrived yet so I’m unable to add pictures

      Answered by ReneeC

  • QuestionIs this the largest capacity unit?

    Asked by Dutchess.

    • Answer Yes , i loved

      Answered by Anonymous

  • QuestionWhat is the minimal clearance when installing in a closet?

    Asked by Shppinggirl.

    • Answer Greetings, The minimum clearance requirement for an alcove or closet installation is 1 inch for the sides, top, and front, and 2 inches for the rear. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150673068) when you message us so our team can retrieve your information. Thank you. -Kimberly

      Answered by Samsung

  • QuestionIs there a way to use 2 different general detergents in the 2 auto-load trays? I can't seem to select one over the other. For example, I can't switch between tray 1 and 2 to put two different types of detergent (not specialty or softeners).

    Asked by MatthewR.

    • Answer Hi Matt, No, the Bespoke AI Vented Laundry Combo does not currently support selecting or switching between the two auto-load trays to use different general detergents. Tray 1 (Auto Dispenser) and Tray 2 (Flex Auto Dispenser) are not user-selectable for detergent priority or switching. If you plan to use two types of general detergents, one will need to be added manually for now. This may be updated in future software or product designs, but as of now, the washer does not allow prioritization between detergent trays in auto dispense mode. For more information, please refer to page 71 of the user manual: https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf Should you need more assistance with the Washer/Dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150426450 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionSo how big can a load of laundry be

    Asked by Grammy.

    • Answer Hello there, We're excited to respond to your inquiry. Let us get you the details you need. The recommended load capacity for this washer/dryer combo unit is 7 lbs. (3.0 kg) or less. Have a great day. -John

      Answered by Samsung

  • QuestionAre there plans to make a gas dryer version?

    Asked by Pacific.

    • Answer Features of the washer dryer in one

      Answered by Anonymous

  • QuestionWhat kind of power cord we need for this machine?

    Asked by Jenny.

    • Answer Hi Jenny, We’re happy to assist you in finding the information you need. You can use either a 3-prong or a 4-prong power cord. Please ensure the power supply cord kit is: • Specifically marked for use with a dryer • U.L. listed • Rated for a minimum of 120/240 volts, 30 amperes • Equipped with three No. 10 copper wire conductors • Terminated with either: a. Closed-loop terminals b. Open-end spade lugs with turned-up ends c. Or tinned leads Leo

      Answered by Samsung

  • QuestionCan the unit be turned sideways so it will fit in my laundry room? From the back wall of my laundry room to the molding on the floor where the doors close is exactly 34.5 inches

    Asked by DavidM.

    • Answer Are you wanting to just turn it 90 degrees to fit in the laundry room? If so, then you should be able to do it. Just make sure you can still open the door as it swings to the left. As Samsung stated, you can't turn it on its side unfortunately.

      Answered by Anonymous

  • QuestionCan the door open in either direction?

    Asked by Robert.

    • Answer No, Robert, the door of the washer and dryer combo is not reversible. Have a great day. ^Camille

      Answered by Samsung

  • QuestionDoes this come in a gas version?

    Asked by Becky.

    • Answer Hi Becky, No, our all-in-one washer and dryer combo are only available via electric model. ^Rodel

      Answered by Samsung

  • QuestionWhat is the combined washer drying time with a combo unit vs separate washer dryer?

    Asked by Sadie.

    • Answer Hi Sadie, We are glad to provide details on this Samsung AI Laundry Vented Combo model. Based on using the Super Speed cycle with a 10 lb. DOE load (50% cotton, 50% polyester), the Samsung AI Laundry Vented Combo completes a full wash and dry cycle in just 68 minutes. Leo

      Answered by Samsung

  • QuestionCan I stack two of these in my laundry room?

    Asked by Susie.

    • Answer Hi Susie, No, the Samsung AI Laundry Vented Combo is not designed for stacking. This model functions as a combined washer and dryer unit, and its design does not support having another appliance placed on top of it. For safety and performance reasons, it’s recommended to install the unit as a standalone appliance. If you're looking for a stackable laundry solution, a separate washer and dryer set that’s specifically designed for stacking would be a better option. Leo

      Answered by Samsung

  • Questioncan this heat water for hot water cycles, with only a cold water line connection?

    Asked by offgrid.

    • Answer Greetings! No, the Samsung AI Vented Laundry Combo cannot heat water for hot water cycles using only a cold water line. It requires a hot water tap connection to supply hot water. The built-in water heater is designed only to help maintain the temperature of the incoming hot water—it does not heat water from a cold supply. Leo

      Answered by Samsung