Main Content

Questions & Answers

Page Showing 101-107 of 107 questions
  • QuestionHow many gallons of water does a cycle with this model use. Have septic system and trying to determine the number of loads I can safely do in 1 day.

    Asked by Robert.

    • Answer Hi Robert, Thank you for reaching out to us and we are glad to know that you are using Samsung products. We are happy to receive your question about this washer. Your washing machine will detect the weight of the load and automatically adjust the optimal water level, washing time, rinse counts, and spin counts based on the cycle that is selected. I highly recommend visiting this link for the reference guide: Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime. https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/WV60M9900AV/A5 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144602381 Thank you for choosing Samsung. Have a great day. -Trisha-

      Answered by Samsung

  • QuestionThe top door lock is broken . How can I order that part to replace

    Asked by Navid.

    • Answer Hi Navid. Thank you for reaching out regarding your Samsung - 6.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and FlexWash™ top door lock broken. I am sorry to learn that your top door lock is broken; regarding your concern, I suggest you get in touch with our Samsung Parts team to assist you in getting the part needed. You can reach them on this details. J & J International, Inc. Live Help: 800.627.4368 ( Mon - Fri 9:00 AM ~ 6:30 PM EST ) Fax: 973.226.6682 Address: 8 York Avenue, West Caldwell, NJ 07006 I suggest you check this link for further assistance. http://www.samsungparts.com/ Also, here is a copy of your warranty. https://www.samsung.com/us/support/service/warranty/NE63T8911SG/AA Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144349099 ^Camille

      Answered by Samsung

  • QuestionIs it made in the USA?

    Asked by Layna.

    • Answer starting just today samsung washing machines are being made in newberry county, south carolina.otherwise its korea,china,brazil depending on model

      Answered by applianceguy69

  • QuestionCan you use downy unstoppable on the washing machine?

    Asked by Anonymous.

    • Answer I'm happy to hep with this! I have this link (https://bit.ly/33IJeNc) that has everything you need to know about using different types of detergent in the washer. ^Jecca

      Answered by Samsung

  • QuestionWhere do you put detergent for presoak? I bought to soak items in top but see I can’t do that from other qs here, :/ what about lower washer? Where do I add presoak detergent?

    Asked by Lauren.

    • Answer Hello Lauren, Thank you for reaching out. We appreciate you letting us know your inquiry on where you add presoak detergent in this Samsung washer. We understand how important this information is for you, and we'll be glad to look into this for you. As per checking, the lower washer provides three cleaning agent compartments: the left-most compartment for the main wash, the right first for bleach, and the far-right for fabric softener. You may refer to pages 41-42 of the product's user manual to learn more about the lower washer of your appliance. https://downloadcenter.samsung.com/content/UM/201908/20190809104827199/FlexWash_WV9900M_DC68-03768A-07_EN_CFR_MES.pdf Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144597959 -Angelica

      Answered by Samsung

  • QuestionCan a Tide POD that is HE be used in the top load part of this washer?

    Asked by EmilyL.

    • Answer Yes. We use them everyday.

      Answered by Adam

  • QuestionI noticed that the height for the washer is listed at 46.9". My upper cabinets are 53.125" above the floor and 16.75" off the wall. Can anyone tell me the overall height with the upper washer lid open? I'm afraid that I wont have the clearance. Thanks!

    Asked by in2hockey.

    • Answer Judging from all the photos I have looked at and with some calculations, I would say you need about 18" to 20" for the top door to open under an over head cabinet just my construction experience estimate.

      Answered by Possible