Questions & Answers
- Model:
- NE63A6511SG
- |
- SKU:
- 6447921
Q: QuestionCan you please tell me why I bought this range with an air fryer option and you cannot buy the NX-AA5000RS Samsung Stainless Steel Air Fry Tray Accessory for 30” Ranges anywhere!!! Would you like this range returned?
Asked by JamesKaye.
- A:Answer Actually, I was upset about this, too. However!! I found the Gotham Steel XL 2-pc tray/basket (both non-stick) at Amazon for a lot less than the Samsung Air Fry Tray and it is just perfect. It fits the oven very well and hold quite a lot of food. It is also very easy to clean (the Samsung tray is not listed as 'non-stick'). This is more than a comparable choice to the Samsung tray!
Answered by WylieGirl
Q: QuestionIs there a built in air fryer?
Asked by Cyvette.
- A:Answer Hi, yes there is. I haven’t used it because the catch is…. Doesn’t come with an air fryer tray, which you must buy, they are around $50 plus. Very sad it didn’t point that out
Answered by Mryan10101
Q: Questionis this model come with power cable?
Asked by k.
- A:Answer Purchase separately
Answered by Effex
Q: QuestionIs the convection oven an added feature and Does the oven heat like a regular oven also
Asked by Convection.
- A:Answer Great questions! This model has both standard baking and convection baking options. Both of these options are separate buttons on the control panel. This means that each time you use the oven, you can choose which option you'd like to use. ^Jecc
Answered by Samsung

Q: Questioni noticed on one of your other models someone asked about the cook top and front steel piece getting extremely hot when the oven is on. does this model do the same thing?? also, do you HAVE to use the wifi feature?
Asked by twoquestions.
- A:Answer I've had this unit for about a month now, and just like any other stove, it does get hot but I haven't noticed the cooktop or front steel piece getting extremely hot. I haven't used the wifi feature yet. You don't have to use it if you don't want to.
Answered by Edward
Q: QuestionIs there a bottom drawer?
Asked by iamsam.
- A:Answer Yes, Its not very deep, but it is there.
Answered by Jhuff
Q: QuestionThe opening in my kitchen is 30 inches. Will this fit in the opening?
Asked by Atomick.
- A:Answer Yes. It did for me.
Answered by Gabe
Q: QuestionCan someone please tell me what the Bread Proof setting does? There is nothing in the manual on it.
Asked by Altitude5280.
- A:Answer Samsung's reply is very telling. They keep designing equipment that thinks for you, badly. However, not all breads rise optimally at the same temp. And sometimes you want to warm your good china but 175 is too hot. And sometimes you want to dry fruit at 140. And sometimes I want to make yogurt at 120. The massive temp gap between the 95 of proof and 175 of plate warmer makes these functions so much less useful. It's an electric oven. It's so simple for it to be infinitely adjustable. Stop forcing cooks into cages and just make good equipment. Also, the number of repairs on this thing is in double digits.
Answered by JohnInBoston
Q: QuestionIs this self cleaning and steam cleaning
Asked by D.
- A:Answer I'm so glad you asked, D! Yes, this model has both a steam clean and a self clean option. This link (https://bit.ly/3tzX7HX) has some helpful information about using these features. ^Jecca
Answered by Samsung

Q: QuestionThe WiFi setup seems faulty, is there a more straight forward way to set it up, should I assume that it’s broken if #6 doesn’t work while in setup mode? Also SmartThings does not recognize it.. best, -A
Asked by Andres.
- A:Answer Hi Andres! To help with this, I recommend reaching out to our dedicated SmartThings team, as they will be able to best assist you with connecting to the SmartThings app. They can be reached directly by calling 866-813-2404. ^Jecca
Answered by Samsung

Q: QuestionDo you need a water supply for steam cleaning?
Asked by AJBJ.
- A:Answer no, the water is poured into the bottom of the over , the manual shows the process and how much water to place in the bottom of the oven
Answered by Andre
Q: QuestionDo I need a 3 or 4 pronged cord for installation?
Asked by Tam.
- A:Answer I'm so glad you asked, Tam! The power cord is sold separately so that each user can purchase either the 3-prong or the 4-prong, depending on what type of outlet is available in their home. ^Jecca
Answered by Samsung

Q: QuestionWhat is the height of the cooktop? Not the height including the back control panel, just the cook surface.
Asked by Mildred3876.
- A:Answer I measured and it is almost exactly 36 inches.
Answered by Happycaper
Q: Questionstorage drawer?
Asked by Anonymous.
- A:Answer There is a storage drawer but is half the size of normal size stove.. it’s worth the trade off because the inside of stove is huge!!
Answered by Kyrjus
Q: QuestionIs there a drawer at the bottom for storage, if so what are the measurements
Asked by Karen.
- A:Answer Yes there is a drawer. Not sure if the exact measurements but it as wide and deep as the entire stove, however it is VERY shallow to the extent that some pan covers with handles on the top will not even fit. Not happy at all with this.
Answered by GregF
Q: QuestionI don't find clock bottom. How to set up time? Thank you.
Asked by Anonymous.
- A:Answer Clock button is second one in from bottom right side. Press and hold for 3 seconds. Setting the clock The clock must be set to the correct time of day for the automatic oven timing functions to work properly. • The time of day cannot be changed during timed cooking, delay-timed cooking, or a self-cleaning cycle. How to set the clock 1. Press Clock . 2. Enter the current time in hours and minutes on the number pad, e.g., 1, 3, 0, for 1:30. 3. Press Clock or START/SET to save the changes.
Answered by Gramy
Q: QuestionDo you need to have the app to clean the oven and operate
Asked by Phyl.
- A:Answer Hi there, No, the SmartThings application is not necessary for you to operate the oven or use the self-clean option; it offers options to remotely manage your range. For reference, please see the link below and check pages 38-39 (Operating the oven). User manual: https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf Have a great day, -Ernest-
Answered by Samsung

Q: QuestionWhat does the code C21 mean
Asked by Anonymous.
- A:Answer Greetings! We understand your predicament when you get an error code on your Samsung range model. We are here to help you. The error code C-21 means that the internal temperature is abnormally high. I have shared the steps below that you can take to help with your experience. 1. Press OFF/CLEAR. 2. Restart the oven. 3. You may disconnect all power to the range for at least 30 seconds and then reconnect the power. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo
Answered by Samsung

Q: QuestionHow do you turn over light off
Asked by Anonymous.
- A:Answer Hello there, The oven light automatically switches off when the door is closed. However, you can manually switch this off by pressing the light bulb icon on your control panel. Please see page 30 under the "Turning the oven light on and off" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf Have a great day. ^Camille
Answered by Samsung

Q: QuestionWhen you select bake is it suppose to make a noise until it reaches the selected temperature and continue the noise keeping that temperature?
Asked by Linda.
- A:Answer No
Answered by BJean
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