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Page Showing 1-20 of 146 questions
  • QuestionIs this unit capable of air play?

    Asked by Granerian.

    • Answer Hi Granerian, you can use Apple AirPlay to stream from your Apple device to your TV. ^Val

      Answered by Samsung

  • QuestionI understand that the stands are adjustable for height. What is the the maximum distance between the the stand and the bottom of the TV? I could not find a spec for the variable height.

    Asked by Jess.

    • Answer Hi JayDee, the legs of the 65” Q60A are 42.7"” apart. The adjustable height legs have two positions. In the lower position, you will have a clearance of 40mm (about 1.6") and the raised position gives you 65mm (about 2.6") ^Val

      Answered by Samsung

  • QuestionCan you provide VESA mounting information?

    Asked by JimmyfromMoody.

    • Answer Hi JimmyfromMoody, Samsung TVs are VESA Compliant and work with any wall mount or stand that is also VESA Compliant and designed for the TV's size. For the 65" Q60A TV, you would need a VESA bolt pattern of 400 mm x 300 mm. Screws and adapters are not included with your TV. You will need 4 x M8 screws, 11 - 13 mm length, and 1.25mm pitch. ^Val

      Answered by Samsung

  • QuestionDoes the tv come with a manual and remote control cable??? Remote control needs to be charged but there’s NO charger cable! What items come w TV??? ie cables, manual etc.

    Asked by Csufgirly.

    • Answer Remote control is charged by room light. If remote won't work, put where it can get some sunlight. Notice where the solar strip is and do not lay the remote upside down. Manual is on tv listed under settings>e manual or on samsung.com website. I am going to add a sound bar but have limited space/ All I received was the remote. Geek Squad installed mine so not sure if they had to add any cables.

      Answered by BillJ

  • Questionis one of the HDMI Ports an HDMI ARC port?

    Asked by krissygreene.

    • Answer Hi krissygreene - HDMI eARC/ARC is supported on port number 3 on the Q60A TV. ^Gina

      Answered by Samsung

  • Questionwhat is qled

    Asked by Anonymous.

    • Answer Hi - A QLED TV is a Quantum Dot-based TV, and that Quantum Dot material is what makes QLED TVs different from conventional ones. QLED TVs use Quantum Dots which are inorganic, durable, stable and allow for excellent color and brightness. ^Gina

      Answered by Samsung

  • Questiondoes this device have the multiview or the multiview 2.0? so i can view 2 apps at once?

    Asked by andres.

    • Answer This TV has MULTIVIEW. Bought 2 of these tv's for multi-view function and it's "endless possibilities for splitting screens and viewing several types of content at the same time"-SAMSUNG. The only thing you can do here is screen mirror a Samsung phone on the right and on the left you can watch air tv, cable, Samsung tv, or hdmi input. NONE of the pre-installed apps (DISNEY, HULU,PRIME, HBO OR NETFLIX) work on Multiview. YouTube semi works but you need to exit split screen to search content then go back into Multiview. I have called Samsung 3 times and still no fix. probably just needs a software update but will Samsung do it? Also wondering if anyone else is experiencing this issue with either Multiview or Multiview 2.0. SOLUTION TO USE 2 APPS ON THIS TV:, the only way to accomplish what you are trying to do is to connect a fire stick or streaming device on one HDMI (which defies the purpose of a smart tv) then you can stream your phone on the right side running any app you want. Secondly, there is Multiview 2.0 for more $$$ but I highly doubt it works. Also, Samsung will not give you a straight answer. 1800-726-7864. RESET HUB, RESTORE FACTORY SETTING, AND UPDATE SOFTWARE have not worked but you will likely spend 2 hours on the phone with them trying it out.

      Answered by Luis

  • QuestionHow wide should my stand be if I am not mounting my TV?

    Asked by JMAC.

    • Answer JMAC - The leg width of the 65" Q60A TV is 42.7"; your stand should be slightly wider than this measurement. ^Gina

      Answered by Samsung

  • QuestionDoes this have the OneConnect box?

    Asked by Anonymous.

    • Answer Hi, the One Connect box is not included with this model. It does come included with The Frame Series and a Slim One Connect Box is included with our 8K Neo QLED models. ^Val

      Answered by Samsung

  • QuestionI didn’t receive a manual. Could I get one mailed to me?

    Asked by Rose.

    • Answer On the hone button if you go to settings there is an E-Manual. But I think they are letting to be more like Apple where you get the product without the how to manual.

      Answered by Steve

  • QuestionWhat is the difference between: OLed, UHD TV and Crystal UHD?

    Asked by James.

    • Answer James - Samsung currently offers Crystal UHD and QLED Smart TV models. Our Crystal UHD TVs feature a Crystal Display for brilliant colors and exceptionally crisp, vivid images. Its Crystal 4K Processor further brings impressive clarity to all your content while upscaling everything you watch to stunning 4K definition, no matter the source. QLED TVs feature 100% Color Volume with Quantum Dot Technology which gives you 100% Color Volume with over one billion shades of pure accurate color. With detail at any level of luminance, Quantum Dots are durable and scalable to deliver the same amazing picture. QLED TVs also feature the Quantum Processor 4K (Quantum Processor Lite 4K featured in the Q60A TV) which transforms everything you watch into stunning 4K. There are many features and benefits within both Crystal UHD and QLED TVs, and each model includes additional features when stepping up in the lineup. Should you have any additional questions regarding Samsung's 2021 TV lineup, please contact us at 1-800-SAMSUNG / Available 8AM – 12AM EST 7 days a week. ^Gina

      Answered by Samsung

  • QuestionWhat is the weight of this television? Thank you.

    Asked by crary.

    • Answer Hi crary, the 65” Q60A weighs 48.1 lbs. with the stand and 46.1 lbs. without. ^Val

      Answered by Samsung

  • QuestionWhen will this be available to buy

    Asked by Drew.

    • Answer Hi Drew, Best Buy and Samsung are working together to make this product available as soon as possible. Please continue to check the website or contact your local Best Buy for more information. ^Val

      Answered by Samsung

  • QuestionDoes tv come with internet app?

    Asked by Wd.

    • Answer Wd - The Q60A TV features a built-in Internet app. ^Gina

      Answered by Samsung

  • QuestionIs it head phone acceptable

    Asked by Walts.

    • Answer Walts - The Q60A is a Bluetooth enabled TV and will seamlessly pair with any Bluetooth enabled headphones. ^Gina

      Answered by Samsung

  • Questionif i have the geek squad come & mount it do it include haul away of the old tv ?

    Asked by bobby.

    • Answer Yes, they took my old TV with no charge.

      Answered by Winner

  • QuestionWhat is the length and height of this rev?

    Asked by Anonymous.

    • Answer Hi - The height of the 65" Q60A without the stand attached is 32.7". The width of the TV is 57.1". ^Gina

      Answered by Samsung

  • QuestionDoes the Samsung Q60a produce true Dolby Atmos when connected to a sound bar that has Dolby Atmos capabilities?

    Asked by Truman.

    • Answer Truman - Yes, the Q60A will support Dolby Atmos pass-through via eARC when connected to an Atmos-enabled device. ^Gina

      Answered by Samsung

  • QuestionCan I download the Spectrum App in order to stream cable content? I am a cable subscriber, Spectrum says I can watch without a converter box with the App.

    Asked by STEVE.

    • Answer Hi STEVE, you sure can! The Spectrum app is available to download directly from the Q60A TV's built-in App Store. ^Gina

      Answered by Samsung

  • QuestionWhat watt are the speakers

    Asked by Anonymous.

    • Answer Hi! The Q60A has 20 watt 2 channel internal speakers and features Object Tracking Sound Lite (OTS Lite) giving you immersive 3D surround sound with strategically places dynamic speakers that move the sound around you. ^Gina

      Answered by Samsung