Questions & Answers

Q: QuestionDoes this come with the Y connector and short water hose to hook up water to this dryer for the steam feature?

Asked 4 years ago by FLYingACE.

• A:Answer I'm so glad you asked, FLYingACE! According to page 21 of the user manual (https://bit.ly/3nmoplm) this model does come with a y-connector as well as a short water hose. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes it include drying rack? We did not receive a rack with our dryer.

Asked 5 years ago by Dryerrack.

• A:Answer Thanks so much for asking! This model does not come with a drying rack. However, you can check with our parts distributor to see if there is a compatible rack you can purchase for this dryer. You can find them at SamsungParts.com or by calling 1-800-627-4368. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionHow can you bypass the sensor? we can't get bed sheets to dry completely, even after running multiple times it keeps shutting off with damp clothing or sheets.

Asked 2 years ago by Gman.

Q: QuestionDoes it come with the 3 or 4 prong cords and duct or does that have to be bought separate?

Asked 4 years ago by Anonymous.

• A:Answer None bought separate

  Answered 4 years ago by SterlingVerified Purchase

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Q: QuestionCan this dryers door be swapped to open the other direction?

Asked 5 years ago by Iriz.

• A:Answer Yes - but Best Buy charges extra to switch it. The dryer comes with the hinge on the right side when facing it - opening to the right.

  Answered 3 years ago by Anonymous

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Q: QuestionCan you control the functionality of this device with your smart phone? It states that it's "App Controlled", but my dryer won't connect to any app besides to run a diagnosis.

Asked 5 years ago by AppHelp.

• A:Answer We're sorry for the confusion. This model is only equipped with the Smart Care feature. As you mentioned, this feature is used for diagnostics. Some models do have a Smart Control feature which allows you to use your smart device to control the dryer. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this stackable?

Asked 5 years ago by Katey.

• A:Answer No it’s not

  Answered 4 years ago by SterlingVerified Purchase

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Q: QuestionCan you order appliances online and get the military discount?

Asked 5 years ago by Lindsey.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you, and stay safe! Your Reference Ticket Number: 1144611234 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat are the dimensions of this dryer!

Asked 5 years ago by Joan.

• A:Answer H = 44 9/16" W = 27" D = 30 1/4" I would recommend getting the dryer vent kit. It makes installation so much easier... SKU/Model number for vent kit: BB = SKU: 9282812, Model: 5304471400 HD = Model: 5304492448 This kit includes everything you need to connect your dryer to the port that leads outside your dwelling. Good luck. - Brian

  Answered 5 years ago by Brian

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