A:AnswerYou will need to purchase the Smart Choice Dryer Vent Kit that Best Buy sells, or any dryer vent kit. The connection for the dryer vent comes out the bottom of the dryer in the center. The Dryer Vent Kit has two 90 degree elbows included, and they swivel so that you can turn the vent to the left, right, straight up, or any other direction you need it to be. The same applies to the 90 degree elbow that's used to connect to the existing house vent. There is no Vent Kit included with the dryer. Hope this helps.
A:AnswerHi John,
We are glad to answer your question about the difference between this washing machine model and DVE55CG7100W.
I have listed the differences below for your reference.
DVE52A5500W:
Features
• 18 Total Drying Cycles
DVE55CG7100W
Features
• 21 Total Drying Cycles
DVE52A5500W:
Specifications
• 6 Downloadable Drying Cycles:
Wrinkle Away, Eco Normal, Towels, Shirts,
Denim, Rack Dry
DVE55CG7100W
Specifications
• 9 Downloadable Drying Cycles:
Wrinkle Away, Eco Normal, Towels,
Wool, Sanitize, Shirts, Denim, Low Temp, Rack Dry
Leo
A:AnswerThe dryer is 30 inches from the back near vent to the door closed. The door open is 21 inches open. So you’re looking at 51 inches deep in total. Plus the dryer door is changeable. You can change the way it opens, open to the left or open to the right. Very easy to do too!
A:AnswerGreetings!
Yes, this Samsung dryer model is covered by a limited warranty. For full details, please refer to the user manual linked below. The warranty information can be found on pages 60 to 62.
Leo
A:AnswerGreetings!
Yes, the Wi-Fi that enables the Smart features on this Samsung dryer model can be turned off. To turn the Wi-Fi off on this dryer model, please visit the user manual link shared below and turn to page 13.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149507180 to help our team pull up your information.
Leo
A:AnswerHello there,
Yes, the maximum length is 80 ft. (24.4 m) with no 90-degree turn and 47 ft. (14.3 m) with three 90-degree elbow turns.
Have a great day.
^Charles
A:AnswerHi there,
We are happy to help you with your dryer.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147846378), to help our team pull up your information.
Have a great day!
^Rodel
A:AnswerHi there,
Thank you for sharing your experience with the Samsung DVE52A5500W/A3 dryer. I'm here to provide clarity and assist with resolving the concern you described.
The behavior you're noticing, where the dryer cycle time drops from 38 minutes to 1 minute and turns off, could be linked to the moisture sensors detecting that the load is already dry. This often happens when the dryer determines that the humidity level is too low for additional drying. To address this, you can try the following steps:
Check the Load Size and Material:
Ensure the load size isn't too small or made of lightweight fabrics, as these may dry faster than expected. For very small loads, consider adding a few damp items to help the sensors work more accurately.
Clean the Moisture Sensors:
Residue from fabric softeners or dryer sheets can build up on the sensors and affect their accuracy. Locate the moisture sensors inside the drum (usually near the lint filter) and gently clean them with a soft cloth and mild soap.
Use Time Dry Mode:
If you prefer manual control, switch to the Time Dry mode to set a specific drying duration instead of relying on automatic sensor adjustments.
For detailed guidance on using and maintaining your dryer, please refer to the user manual, starting on page 36 in the section titled "Dryer Cycles and Settings." You can access the manual here: Samsung DVE52A5500W/A3 Manual.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
To help resolve issues with your washer, please follow the link, hyperlinks, and watch the instructional video. If the problem persists after completing the recommended steps, click on "NO, I NEED MORE HELP" for further assistance.
Samsung dryer will not turn off or stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Samsung Dryer turns on but will not start or spin. https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746681) to help our team gather your information.
Have a great day.
^Charles
A:AnswerHi Mary,
Yes, to better assist you with this matter about the installation offers we have for this dryer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
A:AnswerHi Andrei,
The distance from the center of the vent on the back to the floor is 3 15/16 without the leveling feet. Please see the "Connection Dimensions" section on page 2 of the spec sheet.
Spec Sheet:
https://image-us.samsung.com/SamsungUS/090622/2021_DVE52A5500_V9.pdf
Have a great day.
^Aloe
